Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 2,960 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

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“Very quick and good service.”

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“Easy to use website. Clearly explained products. Had to phone and ask a question. My call was answered quickly and the staff member was very helpful and friendly.”

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“I received polite, friendly and helpful advice. The phone was answered promptly.”

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“Helpful secured and happy to invest with shepherd's friendly thank you”

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“No consistency Managing 5 years fixed rate bonds by Shepherds Friendly. When inaccurate information given by staff excuses made. In our case the customer always made to feel wrong when justifiable questions asked. It appears the fixed bond product is difficult to manage by SF. Endless excuses and can only rate as poor overall and the customer not listened to. Advised by SF their systems rely on manual interactions and inputs regarding the bond which leaves many questions unanswered in respect of our disputes. The customer always made feel wrong. Endless excuses. No two members of staff say the same thing???”

Helpful Report

Hello Graham, Thank you for your review. We're sorry to hear that you're unhappy about your experience. As a mutual, we always aim to put our members first. I understand that we've spoken with you and we're currently looking into this, but please reach out to us if you have any questions. Kind regards, Elena

“Easy to open the account”

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“Good rates and easy to setup. But after all of this a simple REAL letter to confirm policy and record keeping not done.”

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Hello Martin, Thank you for your review. We always value feedback from our members. We email all members their Welcome Pack once their plan has been issued, but we don't normally send this by post to make things quicker, easier, and more sustainable for our members. But we understand that not all our members will prefer this. If you'd like to receive any documents by post, you can always get in touch with our friendly Member Services team. I understand that we've spoken to you, and we'll be sending out a postal version of your Welcome Pack. If you have any more questions please don't hesitate to get in contact using our help and support form: https://www.shepherdsfriendly.co.uk/help-and-support/ Kind regards, Elena

“Very friendly to deal with. Everything fully explained and easy to comprehend.”

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“Excellent polite service”

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“Very easy and quick process to open a 5 year fixed rate bond”

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“Very happy, its amazing here.”

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“Quick and easy and affordable to save for yours or your children's lifes”

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“Easy to set up, ni issues”

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“Did what I wanted, quickly and timely.”

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“Really quick to set up account ,thank you Shepherds frendly”

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“Excellent company to deal with both online & by telephone.”

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“Very helpful staff”

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“Excellent”

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“Easy to set up. Using the app is simple and there is lots of instructions and information.”

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“I’ve just used them so I don’t have a opinion other than neutral right now.”

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Shepherds Friendly is rated 4.6 based on 2,960 reviews