Shepherds Friendly Reviews

4.68 Rating 1,640 Reviews
95% of reviewers recommend Shepherds Friendly

About Shepherds Friendly: Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

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Haw Bank House,High Street,Cheadle,Cheshire

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service, Own Driver
on-time delivery
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.68 out of 5
"Good friendly service and great way to save for my children's future."
"Very helpful staff who answered my questions."
"Easy to set up and everything well explained"
"Very easy to open an account with friendly and helpful staff"
"Straightforward process for opening an account. All done online"
"Really easy process to open account."
"I opened up an Over 50's plan. Absolutely no problem. About 10 days later I receive a phone call from WHAT I CAN ONLY DESCRIBE as THE MOST ARRGANT AND RUDE LITTLE NOBODY of a customer services representative saying there was an issue with my direct debit instructions. I was asked to repeat them which I did AND they were correct. I was then ASKED for proof that the account belonged to me in what I can only describe as the WORST POSSIBLE MANNER I've ever experienced. WHAT ANNOYED me most was when upon checking my online banking LO & BEHOLD the direct debit was set up. When I told her this she called me a liar. AVOID THIS COMPANY at all costs. There staff are HORRIBLE ARROGANT RUDE PEOPLE."
Thank you for bringing your recent experience to our attention. Here at Shepherds Friendly we work hard to put our members at the heart of everything we do and always aim for a positive outcome when talking to our members. However, on this occasion it appears we have fallen short of your expectations, we apologise for this and I will look into this matter further.

Kind regards,
"Good morning, I have been happy with the service I have received to date. It is not a particularly personal service but I did not really expect that to be honest. Looking forward to investing over the coming years and hopefully seeing a return on this money. Regards, Stuart"
"I found the experience of opening an account with Shephards Friendly easy and the staff were very helpful indeed"
"Very easy to set up, very fast and efficient website, with clear explanation of the plan."
"Very good communication. Enjoyable experience now saving for my daughter's future."
"Easy to use, helpful staff, highly recommended"
"Prompt reply when contacting customer service. Easy to open account with zero faff and great company to to with 👍🏼"
"Opened a Junior ISA online, very easy and straightforward to do so. The online account is simple and easy to use, you can make one off payments or set up direct debits easily. Also had a query so emailed them and had a prompt reply."
"Hi Iam writing a short review to just how happy Iam with the service I've choosed for my daughter the woman who dealt with me and helped me through everything I needed she was so pleasant and helpful to everything I wanted thank you"
"Very easy to set up, quick to respond to emails and questions"
"Really easy to open and efficient in sending policy information"
"Secured, safe and excellent app"
Shepherds Friendly is rated 4.68 based on 1,640 reviews