Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,784 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recommend 100% I manage my children's ISAs through shepherds friendly. I have had such a positive experience I set up my own too. This is my first time saving through ISAs.”

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“Very easy to manoeuvre their website and choose the best option for me.”

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“Very easy to use service, all sorted very quickly.”

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“Staffs are friendly, and ready to help beginners like me”

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“Sheherds friendly is easy to open and straightforward”

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“Very quick service had no problems.”

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“Great company to deal with. Very helpful o& you can actually speak to someone in person.”

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“Take out an ISA, slowly save, and when you retire you will have a fantastic nest egg.”

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“Not had account long but am happy so far”

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“Simple and easy to use. Clear and concise information provided.”

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“Easy application process and good range of products to opt for.”

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“Easily set up policy through application form.”

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“Only opened the account as Topcashback had offered a bonus, which i did not receive. Not Shepheard's fault entirely I suppose! The stocks and shares ISA pays a pittance in interest! (approx. 1.5%) compared to a similar account with Fidelity that has earned approx. 15% So i have decided to move my money to the Fidelity account, but can i close the account or withdraw? no! it's impossible to get a reply or even an acknowledgment of my repeated request to close the account, they keep taking the monthly payments though! Be careful who you choose to invest with, especially if you want you investment to grow or be able to withdraw you own cash! Shepheard's Friendly, Easy to open.. impossible to close!”

Helpful Report

Hello James, thank you for your review. I'm sorry to hear that you're unhappy with your experience, we appreciate all the feedback our members give us. I have passed your details on to our friendly Member Services team who will be in touch to help over the next few days. If you have any other questions, please don't hesitate to contact us through our online support form: https://www.shepherdsfriendly.co.uk/help-and-support/ Kind regards, George

“Preferred choice for my own and children's ISAs. Easy to log in and track”

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“Friendly,patient and professional assistance. Well and simplified explanation”

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“Very easy to navigate system and helpfully staff”

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“Good and positive responses, prompt and supportive”

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“Signed up over a week ago, not able to log even though the email said I will get a link to set a password. Well, that did not happen. I've asked for help... several days later an email came with a useless advise, which never worked! Diabolical communication!”

Helpful Report

Hello Aiste, thank you for taking the time to leave a review. Our Member Services team has been in touch with you today to help solve your issue with logging in to your online account. If you do need anything else, please don’t hesitate to contact us using our online support form: https://www.shepherdsfriendly.co.uk/help-and-support/. Kind regards, Rosie

“Great and very easy!”

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“I've been with shepherds friendly for 2 years i needed to make a claim on my policy started my claim in November 23 and by end of feb everything was all sorted the most painless insurance processes I've ever had the asked for documents i provided these and they took care of the rest highly recommend”

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Shepherds Friendly is rated 4.6 based on 2,784 reviews