Only opened the account as Topcashback had offered a bonus, which i did not receive. Not Shepheard's fault entirely I suppose! The stocks and shares ISA pays a pittance in interest! (approx. 1.5%) compared to a similar account with Fidelity that has earned approx. 15% So i have decided to move my money to the Fidelity account, but can i close the account or withdraw? no! it's impossible to get a reply or even an acknowledgment of my repeated request to close the account, they keep taking the monthly payments though! Be careful who you choose to invest with, especially if you want you investment to grow or be able to withdraw you own cash! Shepheard's Friendly, Easy to open.. impossible to close!