Sheffield Mutual Friendly Society Reviews

Name: Sheffield Mutual Friendly Society
Address: 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, Barnsley
Rating: 4.96

5.0 Rating 1,135 Reviews

99 %

of reviewers recommend Sheffield Mutual Friendly Society

Company Reviews

Metrics

5.0

Based on 1,135 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One always experiences fantastic and friendly customer service with Sheffield Mutual. They are so efficient and timely. Just organized another savings plan with them and the process only takes about 10 days til full completion. Thanks to Chloe and Lauren.”

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Posted 2 years ago

Hi, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Sheffield Mutual. If we can help with anything else, please do not hesitate to get in touch. Kind regards, Sheffield Mutual

Posted 2 years ago

“Great service and great lady, was quick and a good communicator whilst also being patient. Thanks Debra”

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Posted 2 years ago

Hi, It’s great to hear that you had a positive experience, thank you so much for sharing this in your review. Please let us know if we can be of any further help! Best wishes, Sheffield Mutual

Posted 2 years ago

“Really pleased with the support from Emily with opening up an account for my children. She was really clear and helpful.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your great review! At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Emily to give her the recognition that she deserves. Kind regards, Sheffield Mutual

Posted 2 years ago

“Debra was really helpful in explaining the terms and options with the CTF contributions and went to further lengths to track my contribution payment ensuring it was processed and fund units purchased on the same day. Great service!”

Helpful Report

Posted 2 years ago

Hi Shaun, Thank you for your great review. At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Debra to give her the recognition that she deserves! Please let us know if we can be of any further help! Best wishes, Sheffield Mutual

Posted 2 years ago

“Lovely pleasant lady who dealt with my enquiry quickly and efficiently. No problems at all. I have been a customer for 10 years thankyou”

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Posted 2 years ago

Hi Susan, Thank you for your positive comments and feedback! We are glad to hear you've had a good experience with us. If we can help with anything else, please do not hesitate to get in touch. Kind regards, Sheffield Mutual

Posted 2 years ago

“I had a look lovely conversation with a lady called Emily who explained accounts for me and sorted things for me in our phone call. I was glad of the phone call, because I know I have made a good choice with Sheffield Mutual.”

Helpful Report

Posted 2 years ago

Hi, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. We made sure to share this feedback with Emily to give her the recognition that she deserves. Best wishes, Sheffield Mutual

Posted 2 years ago

“Emily was very helpful sorting a new policy.Explanning every thing to do with the policy.”

Helpful Report

Posted 2 years ago

Hi Simon, It’s great to hear that you had a positive experience, thank you so much for sharing this in your review. We made sure to share this feedback with Emily to give her the recognition that she deserves! Please let us know if we can be of any further help. Kind regards, Sheffield Mutual

Posted 2 years ago

“I spoke to Dawn on reception who was friendly and helpful who then transferred my call to another Dawn in the commercial office. She listened to what I was asking for,gave me a list of options that were available. At NO time was I pressurised into making a decision on the options,the decision was all mine. Wow,how I wish we could have this wonderful attitude and care for 'customers' from all the people we deal with ! A big thank you to both Dawns for handling my call in a very professional friendly way,and I am more than happy with the investment choice I Have made”

Helpful Report

Posted 2 years ago

Hi Derek, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. We made sure to share this feedback with Dawn and Dawn to give them the recognition that they deserve. If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 2 years ago

“Returns on the low side compared to fixed rate bonds and ISA’s in the market place. Management charges high, customer service very good. Where it’s a good investment will depend on what the terminal bonus is at redemption. The current terminal bonus rates should be published along with the yearly bonus rates.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. We welcome all suggestions from our members so will be sure to take your comments on board. If you have any queries please do not hesitate to contact us. Kind regards, Sheffield Mutual

Posted 2 years ago

“Excellent investment plans, from a first class Society with impressive customer service for both me and my wife. Highly recommended. With thanks.”

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Posted 2 years ago

Hi Robert, We’re glad to hear about your good experience with us, and we’re delighted that you would recommend us! Thank you for sharing your thoughts and experiences. Best wishes, Sheffield Mutual

Posted 2 years ago

“Spoke with a lovely lady called Megan, who told me about was was available to reinvest, she was very informative and extremely helpful.”

Helpful Report

Posted 2 years ago

Hi Lynne, Thank you so much for the positive feedback. We will be sure to pass this onto Megan! If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 2 years ago

“We are long standing members, and as ever the customer service given by all the staff is excellent”

Helpful Report

Posted 2 years ago

Hi Bob, Thank you for sharing a review of your experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. I’ll be sure to pass on your positive review to the team! Kind regards, Sheffield Mutual

Posted 2 years ago

“The customer service at Sheffied Mutual is very friendly, professional and informative. Emily was very helpful and guided me through the application process. I’m very happy with the service and glad I’ve made the decision to open a savings plan. The M&S voucher was a nice suprise too!”

Helpful Report

Posted 2 years ago

Hi Joanna, Thank you for your great review. At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Emily to give her the recognition that she deserves! If we can help with anything else, please do not hesitate to get in touch. Warm regards, Sheffield Mutual

Posted 2 years ago

“Excellent customer service, change of direct debit details done quickly without any issues.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your positive comments and feedback! We are glad to hear you've had a good experience with us. Thank you for choosing Sheffield Mutual. Best wishes, Sheffield Mutual

Posted 2 years ago

“Everyone I have talked to at Sheffield Mutual has always been kind, helpful and patient (thank you Lauren). I have always received all the information I needed and it is easy to make contact when you need to. They seem a very sensible and secure place to put one’s investments.”

Helpful Report

Posted 2 years ago

Hi, Thank you for sharing a review of your recent experience. Our team here at Sheffield Mutual is committed to providing high-quality service, and we’re thrilled to hear that we made a good impression on you. Thank you for taking the time to leave a fantastic review. Best wishes, Sheffield Mutual

Posted 2 years ago

“Debra Roberts was extremely helpful and very professional.Everything was resolved in a timely manner and she was very understanding.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your great review. At Sheffield Mutual we work hard to offer high-quality service to everyone. We made sure to share this feedback with Debra to give her the recognition that she deserves. We are grateful for your feedback. Kind regards, Sheffield Mutual

Posted 2 years ago

“Lauren D was friendly, knowledgeable and gave an alternative to me closing my ISA Policy down (I thought this was my only option). The follow up email was swift and professional. Great service all round!”

Helpful Report

Posted 2 years ago

Hi, Thank you for the positive feedback. We will be sure to pass this on to Lauren! Please let us know if we can be of any further help! Best wishes, Sheffield Mutual

Posted 2 years ago

“The staff are very helpful and courteous. Past performance is very respectable. The tax free savings plan £25 per month is a very useful little savings plan”

Helpful Report

Posted 2 years ago

Hi Sue, Thank you for your positive review! We really appreciate the feedback. If we can help with anything else, please do not hesitate to get in touch. Best wishes, Sheffield Mutual

Posted 2 years ago

“very helpful and knowledgeable staff, was able to answer all my queries. I have several products with them and would highly recommend”

Helpful Report

Posted 2 years ago

Hi, We’re glad to hear about your good experience with us, and we’re delighted that you would recommend us! Thank you for your feedback. Kind regards Sheffield Mutual

Posted 2 years ago

“Very friendly, professional and easy to talk to staff”

Helpful Report

Posted 2 years ago

Hi, Thank you for your positive comments and feedback! We are glad to hear you've had a good experience with us. Please let us know if we can be of any further help! Kind regards, Sheffield Mutual

Posted 2 years ago

Sheffield Mutual Friendly Society is rated 5.0 based on 1,135 reviews