Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,879 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,879 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Very efficient service from start to finish. From initial design meeting, materials being delivered and installation. Very happy with all stages.”

Helpful Report

Posted 8 years ago

“They had to put a lot of shelves in at a funny angle and they have done a fantastic job. I am so pleased with my wardrobes they make me smile every day when I open them. Well done. Money well spent.”

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Posted 8 years ago

“Our whole bedroom has been transformed with the help of Sharps”

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Posted 8 years ago

“From start to finish excellent service the first phone call through to our wonderful fitter all went to plan our fitterThomas was excellent he worked with us at all times very caring, polite, always left our home clean,spent a long time getting the wardrobes accessible as we are both paraplegics we found after using them for a week or so we needed another adaption called Deborah who has been very helpful and very cheerful ordered what we need and fitter coming next week what more can you ask for Sharps are not the cheapest but we've been there and done that and now we have a bedroom to be proud of and we can use it well once the decorator has redecorated magic..................... Thank you all very much”

Helpful Report

Posted 8 years ago

“Custom made to perfection. This is the second bedroom we have had fitted, the first one was 15 years ago and still going strong. However, the AFTER care, was not so good. Sharps bedrooms are extremely good but extremely expensive. Very efficient in having to pay most of payment up front. Waited 2 weeks for rubbish collection , which held up our personal completion of bedroom, as rubbish left IN the bedroom. Too heavy to move as was upstairs and my husband has a heart condition so cannot lift heavy items. We eventually did ask family members to bring it downstairs but still waited another week for collection. A handle was broken on installation, although that was actually replaced asap, as was a hanging rail. The hanging rail was sent too long, although had given measurements. The offer of a fitter to come and cut it was mentioned but because we were already being held up with things, we did that ourselves, as we had relatives due to actually use the bedroom. Whilst overall happy with the finished product, these were just a few trivial things that became a bit of an issue.”

Helpful Report

Posted 8 years ago

“They look amazing, even better than expected. everything happened exactly to plan and perfection. Would definitely recommend to anybody, worth every penny and have received loads of compliments on the wardrobe.”

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Posted 8 years ago

“Very pleased. The designer, Martyn came up with excellent solutions we had not thought of. Delivery and installation took longer than anticipated but Martyn had warned us Jan/Feb is their busiest time of year. The end result is perfect and beyond our dreams. Well worth the wait”

Helpful Report

Posted 8 years ago

“Very good service. Really happy with our new sharps bedroom. Fitter was excellent.”

Helpful Report

Posted 8 years ago

“This is the first time I have recieved the services of SHARPS. However, this first experience has already put me off from using them again. Designing: The designer is very friendly but overpromising on designing issues and completion date. At last, we had to give up 3/4 of the work and completion date was postponed by 3 weeks. Surveyor: The surveyor turned down most of the suggestions and claimed that the bookshelf we suggested was not a PROPER bookshelf according to SHARPS because there was no back board and it was not a proper bookshelf. According to their bookshelf manual, we need to follow their specificiations. That means SHARPS is not a company that can provide tailored solutions to customers! Delivery and Installation: According to the designer's information, I have to clear my whole bedroom for the delivery and installation which will not happen in one day. But I was assured that there would be only a couple of days between delivery and installation. However, their office informed me that the installation would be done 6 days after the delivery. That means I cannot use my bedroom for a week! The worse is the office informed me again after the delivery that installation had to be postponed one more day. Since my room had already been emptied. I could only accept their request. One day before the installation, I was informed AGAIN that the installer could not come at the promised time (half day late) and that means my wardrobe installation couldn't be finished in one day. The office even asked if I preferred to postpone the installation one more day so the work does not need to split into two days. Are they crazy? They broke so many promises and still want to postpone the work even further!!! When the work finished, there is a gap of 1.5cm between my carpet and the rail of the sliding doors. They surveyor has said it might have a gap, but probably not because my carpet might be able to cover. Since they are professional, they should be able to provide solution IF this situation really happens. However, they just let it be there and let the customer solve this problem. After the installation, the joiner left two big bags of excess material (rubbish) to me. Since my bin is the smallest size, there is no way for me to dispose these materials. They need to remind the customer that there will be some rubbish to dispose of and that if they are able to do so. They sent me flowers before the installer arrived. I need to tell them that it doesn't work!!!! Customers will still be angry and annoyed no matter how many flowers they receive. They charge expensively but deliver poor services. I would suggest customers simply use private joiners to do the work.”

Helpful Report

Posted 8 years ago

“My name is zahid I called sharps my wife wanted fitted wardrobes 9th Feb. The guy turns up Alex turns up doesn't introduce himself walks in so I called him mate. Me & wife ask was your recommendations the looked puzzled and I am sure he was on drugs he stood there 15 mins and walks off he makes a comment don't call me mate my name is Alex I said if you introduced yourself I would called you by your name. Alex was miserable. His needs to go on rehab and customer services courses how do deal with customers. Worst experience ever I have had better customer experience at the pound shop. I would recommend the public to stay away from sharps.”

Helpful Report

Posted 8 years ago

“Wouldn't touch them with a bargepole. We were originally very pleased with our bedroom, but after a few years the white laminate covers on 3 of the doors started to lift off the wood. When I rang customer services to enquire about getting replacement doors I was told that it was an old design, out of guarantee and there was nothing they could do and to speak to a carpenter. Even though I told them that they had an existing, similar range which might match my bedroom they would not even offer to try using these doors as a replacement, as they told me fixings etc would be different and they would not reset their machines to accommodate old fixings!!! I thought that as a well known and respected supplier of so called bespoke furniture, they would at least try to help, but they couldn't get me off the telephone quick enough. Tracy, who I spoke to didn't even refer me to anyone to even try to help! Customer service? You could have fooled me! Definitely an oxymoron if ever there was one. There was none. It has done definitely made sure I would never use them again nor recommend them. Next time I'll be employing a carpenter who uses real wood not a laminated chip board so that repairs can be done.”

Helpful Report

Posted 8 years ago

“The whole idea we approached Sharps was to get customized wardrobes done in our bedroom by making full utilization of the available space. However, after the work was completed, we were completely shocked as the top shelf (over a feet in height) was completely inaccessible. They usually have a tactics to get the customers to sign. The designer who usually visits is more of a sales person. They usually start off by telling if you sign today you get this deal else you will end up paying X amount extra. We ended quite a bit inspite of they claiming to run a 50% discount + additional 20% off. The salesman tries to entice by telling in future when you sell your property it would have huge value as you can promote by stating room with fitted Sharps Wardrobe. Their brand carries lot of value. The installer did a great job but its the designer / salesman who plays around. The company needs to be more transparent with their customers. The head customer service wasn't helpful at all. When I wanted to cancel the deal, I was told I am not allowed as I have got into a contract and even if I insist, I would lose 90% of the total amount. They advised me if I am not happy I can get the entire thing redone but it would be treated as a fresh order and I would need to pay for that once again. All in all quite a disappointing experience and an average product. Beware!”

Helpful Report

Posted 8 years ago

“The perfect fitting from floor to ceiling.”

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Posted 8 years ago

“Fantastic from start to finish”

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Posted 8 years ago

“Booked in to get two wardrobes fitted and things did not go well. They start off by telling you 'if you sign in the next 24/48 hours it will only be £XXX' so you feel pressured and dont have time to look around. Then, and as predicted in various forums you initially get a very nice salesman (ours an older English gent), you then get a 'surveyor' around to recheck the measurements the salesman took. Then you get a person who who doesn't speak English to install them. Our installer was great - but the 'surveyors' measurements were incorrect and so trying to communicate this when you don't share a language is difficult/impossible. He did the best he could but we he had to bodge and make good lots therefore it is not a crisp finish. Also, they failed to mention that they leave all the rubbish behind. And I can promise it is more than you think - at least two car loads of wasted wood and packaging. I filled in the customer feedback form and have received no contact for the past two months. Plus, our salesman had recommended a handyman who caused so much damage I have spent several hundred pounds correcting the mess he has made. All in all, a complete nightmare, average product, expensive price (don't believe the sale hype) and zero customer service. AVOID LIKE THE PLAGUE”

Helpful Report

Posted 8 years ago

“We have just had an excellent first design consultation with Marcus. He has been fantastic with designing exactly what we wanted as well as offering suggestions on the overall look. Extremely happy with the service so far & would thoroughly recommend Marcus to any customers looking for that extra help & inspiration! Thanks Marcus!”

Helpful Report

Posted 8 years ago

“The designer was in too much of rush so the whole design had to be redesigned The redesigned plan is just doesn't work either .... rubbish”

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Posted 8 years ago

“workmanship appalling Wish I never went down the Sharps route”

Helpful Report

Posted 8 years ago

“Lets start from the beginning. Excellent service from the showroom when visited in Exeter. They had the designer around within 2 days followed very closely but their surveyor. Both giving helpful advise and coming up with a good design for our limited space. I was kept up to date with delivery times and fitting dates as expected, however I was disappointed when I came home to find that their delivery team seemed to have just dumped everything into the bedroom. The fitter arrived on time, and on his first day here I was called to find out if he had arrived. He worked continuously and professionally as expected. I was a little disappointed that I had to dispose of all the packaging and many offcuts of wood. I was also disappointed with some of the finishing, one point being that holes drilled into work tops for power leads to pass through were left as holes with no finishing off such as a plastic surround to stop the cables rubbing. (A very poor service for such an expensive item) Once he had left I have not heard from Sharps to find out if I was satisfied with the overall finish and service, and not a bespoke bedroom as advertised as many of the items came as flat packed and therefore some precious space hidden away. I would recommend them, but make sure you get it at a good price!!”

Helpful Report

Posted 8 years ago

“the staff were very helpful and polite.Were able to answer questions over the phone as well as when the designer was visiting to plan out a design.for the wardrobes.”

Helpful Report

Posted 8 years ago

Sharps Bedrooms is rated 4.0 based on 2,879 reviews