SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how SG Petch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently bought a car from SG Perch in Durham. The whole experience was excellent.Shannon was so helpful and made the whole process very simple for us. We are over the moon with our car and would definitely buy from here again without hesitation. Brilliant, friendly service. Thank you.”

Helpful Report

Posted 3 years ago

That is great to hear Carol! Thanks for taking the time to leave a review.

Posted 3 years ago

“I can only describe my experience of dealing with S G PETCH as brilliant. We chose a Sportage and was shown the car by Ricky Doughty, he was a breath of fresh air, I have dealt with numerous car salesmen in my past but Ricky made the whole process a complete pleasure, he went over and above to ease us through all aspects of the purchase followed up by courtesy calls to ensure we were pleased with the car. We cannot speak highly enough of Ricky he is a credit to your company.”

Helpful Report

(York) - Posted 3 years ago

That is great to hear Colin, Thank you for leaving us a review and we hope you enjoy your new Kia Sportage.

Posted 3 years ago

“The whole process of purchasing a car has been made relaxing due to the work of Kevin Jackson. However I do believe that especially Service Packs for KIA products and if possible Tyre and Alloy Insurance Packs should be transferable to another vehicle sold by S G Petch. GAP Insurance does give the customer a refund of outstanding cover so why not the above? This is something that should be looked into.”

Helpful Report

(York) - Posted 3 years ago

Hi Anthony, Thank you for leaving us a review and we hope you enjoy your new car.

Posted 3 years ago

“Recently picked up my nearly new Hyundai from SG Petch. The car is lovely and just what I was looking for. On first viewing and a short test drive I was hooked and decided this was the car for me. I noticed a warning light indicating that there was a problem with the tyre pressure and mentioned it to the salesman. He promised me it would be sorted during the service that would happen prior to me collecting the car the following week. A week passed and I arrived to collect my car. We sorted out all the paperwork etc and I was given the keys. On looking over the car it was obvious that the front passenger side tyre was a little soft. Again I mentioned this to the salesman. I also noticed that there was no user manual, servicing log book, or the wheel nut removal tool. The salesman looked for these items but couldn't be found. He said he would order new. I received a call a week later to collect them. The wheel nut removal tool didn't fit the nuts. I was told that a replacement would be ordered and once received I would be invited back to have the existing nuts removed and replaced with new. Over a week later this still hasn't happened. As l am still waiting for the nut removal tool and a slow puncture to deal with. I have needed to top up the air a few times now. The servicing log book also reviled that the car was not serviced as promised prior to me collecting it. It's due in two months. I have been told since that when it's due, I should call up to arrange the service and they would book it in. All these problems are small details, however they could have been sow easily avoided. My purchasing journey is still not over, but finger's crossed they will sort it out soon. All round poor performance SG Petch.”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Stephen, We are really sorry for any inconvenience caused. The details have been passed on to the general manager who will be in touch to discuss.

Posted 3 years ago

“Very satisfied with all aspects of sale”

Helpful Report

(York) - Posted 3 years ago

Thats great to hear Peter, thanks for leaving a review.

Posted 3 years ago

“Brilliant customer service”

Helpful Report

(Darlington) - Posted 3 years ago

Thanks for taking the time to leave us a review Stephen.

Posted 3 years ago

“After a few hiccups, everything got sorted and the staff were great”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Thanks for taking the time to leave us a review Peter.

Posted 3 years ago

“Been looking for a abarth turismo for ages other franchise garages were far too expensive. Sg petch were a lot cheaper by a mile and the sales team were great.”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Anthony, Thanks for your review and we hope you enjoy your fantastic new car.

Posted 3 years ago

“No hard sell, very relaxed atmosphere with salesperson who were happy to listen more than talk (I know, it makes a change). Information and advice was good and they were pretty efficient. Things were done when they said they would be.”

Helpful Report

(Sunderland) - Posted 3 years ago

That is great to hear Allan. Thanks for taking the time to leave us a review.

Posted 3 years ago

“In the circumstances the salesperson could only show us the outside of the car. It is terrible trying to find things on the computer and info book. Bring back cars that have easy to use dashboards. I don't need to know how many minutes my last drive took. I have a watch.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Olwen, Thanks for leaving a review. If you require any more assistance please don't hesitate to call the branch or email us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Very many thanks to all concerned during our recent purchase of a Kia Sportage. Chris Dunwell made the entire buying process enjoyable, informative and professional. Our car was prepared to a very high standard and all our requests and additional needs were completed as promised. The follow up contact from the dealership was much appreciated and we will definitely be using SG Petch in the future.”

Helpful Report

(Darlington) - Posted 3 years ago

That is great to hear Victor, thanks for taking the time to leave us a review.

Posted 3 years ago

“Very friendly and helpful was very pleased with my purchase”

Helpful Report

(Sunderland) - Posted 3 years ago

Thanks for taking the time to leave us a review Vivien.

Posted 3 years ago

“Customer service at it’s best. Smart pleasant and very informative the salesman has now sold my husband and I our last two of the three cars we have bought from S.G. Petch. He always remembers our names when we bring our car for service and his easy manner and none pushy attitude is the reason we ask for him when we are considering buying a new car. He will always go out of his way to ensure that we are satisfied. A pleasure to do business with him. A credit to the firm.Our thanks to Ryan.”

Helpful Report

(Darlington) - Posted 3 years ago

That is great to hear Ann. Thank you for your review and continued custom, we hope you enjoy your new car.

Posted 3 years ago

“I have a Kia Sportage will be 2yr old in June. Display unit went off in March, no sat nav,reverse camera, radio,phone etc. unit has been on order since March not expected until June. If parts are that hard to get very disappointed”

Helpful Report

Posted 3 years ago

We are really sorry about the delay Frank, but due to the pandemic and these unprecedented times we are having some issues with supply on some parts. If you need any other assistance please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Needing a mobility car with a large boot was made very difficult during lock down. Until I met Michael Beck at the Castletown, Sunderland garage. He understood exactly what I wanted and needed to suit my needs. The whole transaction was made so easy from start to finish. Michael and the team made myself and my husband feel very safe in the unprecedented circumstances of covid. Everyone was very friendly and helpful”

Helpful Report

(Sunderland) - Posted 3 years ago

That is great to hear, Thanks for taking the time to write us a review.

Posted 3 years ago

“After reading reviews I had decided on a Mazda3 so it should have been an easy sale. I stood at the reception desk being ignored. Another customer told me to wallk over to a desk at the back of the showroom. Also the sales rep was totally disinterested in telling me anything about the car. I actually changed my mind and left. AS i wanted the car i went back and asked for a test drive. I bought the car despite your salesmen. When I collected the car and handed over my keys to my trade-in, he was too busy on his phone to even look up, he just held out his hand for my keys.”

Helpful Report

(South Bank) - Posted 3 years ago

We are sorry to hear you were not happy with the service you received and we can only apologise. If you would like to discuss this further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Emma was very helpful as always and was very patient when I took so long to decide what car I wanted! Amazing service, purchased the car on Friday and took it home by the Monday”

Helpful Report

(Durham) - Posted 3 years ago

Thanks for leaving us a review Sophie and we hope you enjoy your new.

Posted 3 years ago

“Simon was very pleasant and helpful (as was the other staff members we had contact with) very happy with our purchase. Best of all there was NO pressure at all!!!!!!”

Helpful Report

(South Bank) - Posted 3 years ago

That is great to hear Keith. Thanks for leaving us a review.

Posted 3 years ago

“all staff were very professional and helpful”

Helpful Report

(Sunderland) - Posted 3 years ago

Thanks for leaving a review Andy.

Posted 3 years ago

“SG Petch Darlington were really helpful with trading in my old car and getting my new and Andrew did a great job of finding my dream car for me and got the paperwork sorted quickly and easily.”

Helpful Report

(Darlington) - Posted 3 years ago

That is great to hear Katie. Thanks for taking the time to leave a review and we hope you enjoy your new car.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,301 reviews