Stephen Carty
Recently picked up my nearly new Hyundai from SG Petch. The car is lovely and just what I was looking for. On first viewing and a short test drive I was hooked and decided this was the car for me. I noticed a warning light indicating that there was a problem with the tyre pressure and mentioned it to the salesman. He promised me it would be sorted during the service that would happen prior to me collecting the car the following week. A week passed and I arrived to collect my car. We sorted out all the paperwork etc and I was given the keys. On looking over the car it was obvious that the front passenger side tyre was a little soft. Again I mentioned this to the salesman. I also noticed that there was no user manual, servicing log book, or the wheel nut removal tool. The salesman looked for these items but couldn't be found. He said he would order new. I received a call a week later to collect them. The wheel nut removal tool didn't fit the nuts. I was told that a replacement would be ordered and once received I would be invited back to have the existing nuts removed and replaced with new. Over a week later this still hasn't happened. As l am still waiting for the nut removal tool and a slow puncture to deal with. I have needed to top up the air a few times now. The servicing log book also reviled that the car was not serviced as promised prior to me collecting it. It's due in two months. I have been told since that when it's due, I should call up to arrange the service and they would book it in. All these problems are small details, however they could have been sow easily avoided. My purchasing journey is still not over, but finger's crossed they will sort it out soon. All round poor performance SG Petch.
2 years ago
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SG Petch has a 4.7 average rating from 5,030 reviews

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