SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,317 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,317 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“X xxxxxssss”

Helpful Report

(South Bank) - Posted 1 week ago

Thanks for your review Sam. We appreciate your feedback and look forward to welcoming you back.

Posted 1 week ago

“Great service kept us updated and could not do enough for us”

Helpful Report

(Darlington) - Posted 3 weeks ago

Thank you for your wonderful review, Matthew! We're delighted to hear that you felt well-informed and well taken care of. Your satisfaction is our top priority, and we hope to assist you again in the future!

Posted 3 weeks ago

“Very happy with service I received from start to finish, only complaint I have is there is not enough customer parking.”

Helpful Report

(Darlington) - Posted 1 month ago

Thank you for your review, Janet! We're thrilled to hear that you were happy with the service from start to finish. We appreciate your feedback regarding customer parking and will certainly look into ways to improve this for our visitors. We look forward to seeing you again soon!

Posted 1 month ago

“Managed to get a deal I was happy with on both the new car and my p/ex. It seems that delivery dates are only very estimated as cars are built to order and Kia build and delivery timescales are completely out of the dealers hands. The only small thing for me was the lack of communication re delivery of the new car once it got past the given delivery date. It seemed I had to do all the chasing. Happy overall though with everything.”

Helpful Report

(Darlington) - Posted 2 months ago

Thank you for your thoughtful review, Simon! We're glad to hear that you were able to strike a deal you’re happy with regarding your new car and your p/ex. We understand the importance of clear communication, especially around delivery times, and we appreciate your feedback as we strive to improve in that area. Overall, we're pleased to hear you’re happy and look forward to serving you again in the future!

Posted 2 months ago

“Excellent service, as always, from the Richmond Branch. Tegan took over responsibility for my order when Les retired, and kept me in touch with every development. She gave a meticulous hand-over of the new Niro, which enabled me to drive off with confidence. Although still learning about the car me and my wife are very happy with our purchase and have confidence that future servicing will be handled with the same attention to detail and courtesy I've come to expect over the years in dealing with the company.”

Helpful Report

(Richmond) - Posted 3 months ago

Thank you for your fantastic review, Peter! We’re so pleased to hear that Tegan provided you with the excellent service you’ve come to expect from our Richmond Branch. It’s great to know that her meticulous hand-over of the new Niro gave you and your wife the confidence to drive away happy. We look forward to continuing to serve you in the future, ensuring that every aspect, from purchases to servicing, is handled with the same level of care and attention. Enjoy your new car!

Posted 3 months ago

“No, I'd rather not.”

Helpful Report

(Darlington) - Posted 4 months ago

Thank you for your feedback, Michael! If there's anything specific we can improve or assist you with, please don’t hesitate to reach out.

Posted 4 months ago

“APART FROM A LONG WAIT (29WEEKS) TO GET MYNEW HYUNDAI i10 I AM VERY PLEASED WITH MY NEW MODEL. PETCH GAVE ME A GOOD DEAL ON MY PART EXCHANGE AND HAVE CONTACTED ME TO CHECK IF I HAVE ANY QUERIES WITH MY NEW CAR.”

Helpful Report

(Durham) - Posted 7 months ago

Hi there, Thank you for your 4-star review! We appreciate your patience during the long wait for your Hyundai i10; it’s great to hear you’re pleased with your new model. If you have any further questions or need assistance, feel free to reach out. Enjoy driving your new car!

Posted 7 months ago

“No problems with the car everything working fine.”

Helpful Report

(Middlesbrough) - Posted 7 months ago

Hi Norman, Thank you for your great 4-star review! We're glad to hear that everything is working fine with your car. If you ever need assistance or have any questions, feel free to reach out.

Posted 7 months ago

“I have been impressed with the service provided in the past although there has been some changes in personnel in the 3 years I have been a customer”

Helpful Report

(South Bank) - Posted 8 months ago

Hi Denis, Thank you so much for your fantastic 4-star rating of SG Petch! We truly appreciate your support and your loyalty as our customer for the past three years. If there's anything else we can do to enhance your experience with us, please don't hesitate to let us know.

Posted 8 months ago

“I had an issue with the service advisor Dominic M and his manner and would not want to have anything to do with him on any future visits”

Helpful Report

(Darlington) - Posted 8 months ago

“I couldn't fault sg my only issue was the delivery time which I know is out of your hands but overall I am very happy with my purchase thanks.”

Helpful Report

(Sunderland) - Posted 8 months ago

Thank you so much for taking the time to rate SG Petch with 4 stars. We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.

Posted 8 months ago

“I have completed a review 2 weeks ago however I will do it again”

Helpful Report

(York) - Posted 8 months ago

Thank you so much for your four-star rating of SG Petch! We truly appreciate your continued support and feedback. Once again, thank you for choosing SG Petch and for taking the time to share your thoughts. We look forward to serving you again soon!

Posted 8 months ago

“Very good.”

Helpful Report

(Durham) - Posted 8 months ago

Thank you, James, for taking the time to rate SG Petch with 4 stars. We really appreciate your positive feedback.

Posted 8 months ago

“Great service. Little disappointed at their insistence in taking out loan with Mazda. No fees etc. but there are if you repay/settle early. 56 days interest charge.”

Helpful Report

(South Bank) - Posted 8 months ago

Dear Rebeca,Thank you so much for taking the time to leave a 4-star rating for SG Petch. We truly appreciate your feedback and are thrilled to hear that you had a great experience with our service. Regarding your comment about our insistence on taking out a loan with Mazda, we apologise if this was not communicated clearly. We will make sure to review our processes and find ways to improve our communication about these terms. Once again, we appreciate your feedback and for choosing SG Petch. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to us.

Posted 8 months ago

“Was not in the market for a new car as I was happy with the car I had. Was persuaded that a new model was a good deal and I would not be paying any higher price than I was at present”

Helpful Report

(Darlington) - Posted 9 months ago

Dear Ian, Thank you for taking the time to rate SG Petch with 4 stars! We truly appreciate it. We're glad to hear that you were satisfied with your overall experience. Should you have any further questions or need assistance in the future, please do not hesitate to reach out.

Posted 9 months ago

“Would be nice if you spelt my name correctly”

Helpful Report

(Middlesbrough) - Posted 10 months ago

Dear Howard,Thank you for taking the time to rate SG Petch with 4 stars. We appreciate your feedback, we apologise for misspelling your name. We strive to pay attention to every detail, and we understand how important it is to get names right. Please accept our sincerest apologies for any inconvenience caused.

Posted 10 months ago

“A little surprised we have not been contacted regarding our initial experiences. We have “sussed” most things out and are more than happy with our driving experience.”

Helpful Report

(York) - Posted 1 year ago

Dear Eileen,Thank you so much for taking the time to rate us with four stars! Your feedback is greatly appreciated, and we are thrilled to hear that you are more than happy with your driving experience at SG Petch. We apologise for the lack of initial contact regarding your experiences. Thank you once again for your kind words and for choosing SG Petch.

Posted 1 year ago

“Overall experience was good, however the car/model didn't have all of the features of previous car. Oversite on my side but it could have been pointed out during the sale. We would probably have gone with the top spec model and paid more.”

Helpful Report

(Darlington) - Posted 1 year ago

Dear Kenneth,Thank you so much for taking the time to give us a 4-star rating for SG Petch. We appreciate your honest feedback and are glad to hear that your overall experience with us was good. We apologise for any inconvenience caused by the car/model not having all the features you were looking for. Thank you for choosing SG Petch, and we hope to serve you even better next time.

Posted 1 year ago

“This is about the 9th car I’ve bought from S G Petch. It was a little stressful this time as the salesman I normally deal with had retired. The new salesman I was dealing with then left. So another salesman took over and managed to sort a car out for me. All good in the end”

Helpful Report

(Darlington) - Posted 1 year ago

Dear Terry,Thank you so much for taking the time to leave us a 4-star rating for SG Petch! We truly appreciate your continued support as a loyal customer. We apologise for the stress you experienced during your recent purchase due to the turnover of our sales staff. However, we are glad to hear that another team member was able to step in and ultimately provide you with a satisfactory solution. Thank you once again for choosing SG Petch, and we hope to serve you for many more car purchases to come!

Posted 1 year ago

“I have to say that Ricky Doughty was very easy to deal with and overall we were very happy with the process of purchasing our Niro PHEV. And it it is a joy to drive.”

Helpful Report

(York) - Posted 1 year ago

Thank you, Richard, for taking the time to leave us a 4-star rating for SG Petch! We greatly appreciate your feedback. We are delighted to hear that you had a positive experience while purchasing your Niro PHEV. We are glad that you are happy with your purchase and that driving the Niro PHEV brings you joy. We look forward to serving you again in the future.

Posted 1 year ago

SG Petch is rated 4.8 based on 5,317 reviews