SG Petch Reviews

Name: SG Petch
Rating: 4.74

4.7 Rating 5,010 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,010 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 19th March 2024

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A little surprised we have not been contacted regarding our initial experiences. We have “sussed” most things out and are more than happy with our driving experience.”

Helpful Report

(York) - Posted 1 week ago

Dear Eileen,Thank you so much for taking the time to rate us with four stars! Your feedback is greatly appreciated, and we are thrilled to hear that you are more than happy with your driving experience at SG Petch. We apologise for the lack of initial contact regarding your experiences. Thank you once again for your kind words and for choosing SG Petch.

Posted 5 days ago

“Overall experience was good, however the car/model didn't have all of the features of previous car. Oversite on my side but it could have been pointed out during the sale. We would probably have gone with the top spec model and paid more.”

Helpful Report

(Darlington) - Posted 1 week ago

Dear Kenneth,Thank you so much for taking the time to give us a 4-star rating for SG Petch. We appreciate your honest feedback and are glad to hear that your overall experience with us was good. We apologise for any inconvenience caused by the car/model not having all the features you were looking for. Thank you for choosing SG Petch, and we hope to serve you even better next time.

Posted 5 days ago

“This is about the 9th car I’ve bought from S G Petch. It was a little stressful this time as the salesman I normally deal with had retired. The new salesman I was dealing with then left. So another salesman took over and managed to sort a car out for me. All good in the end”

Helpful Report

(Darlington) - Posted 1 week ago

Dear Terry,Thank you so much for taking the time to leave us a 4-star rating for SG Petch! We truly appreciate your continued support as a loyal customer. We apologise for the stress you experienced during your recent purchase due to the turnover of our sales staff. However, we are glad to hear that another team member was able to step in and ultimately provide you with a satisfactory solution. Thank you once again for choosing SG Petch, and we hope to serve you for many more car purchases to come!

Posted 1 week ago

“I have to say that Ricky Doughty was very easy to deal with and overall we were very happy with the process of purchasing our Niro PHEV. And it it is a joy to drive.”

Helpful Report

(York) - Posted 1 month ago

Thank you, Richard, for taking the time to leave us a 4-star rating for SG Petch! We greatly appreciate your feedback. We are delighted to hear that you had a positive experience while purchasing your Niro PHEV. We are glad that you are happy with your purchase and that driving the Niro PHEV brings you joy. We look forward to serving you again in the future.

Posted 4 weeks ago

“I had no problems picking up my new car. I was given a test drive of the same model I purchased with no conditions or awkward forms to fill in. I was disappointed that new carpets for the car have to be purchased seperately especially with the cost of a new car. Overall the experience was a pleasant one and the salesman was very helpful. I was given a deal that pleased me so that has to be important for you!”

Helpful Report

(Darlington) - Posted 1 month ago

Dear Alan, Thank you so much for giving SG Petch a 4-star rating! We are thrilled to hear that you had a pleasant experience purchasing your new car from us. We truly appreciate your feedback and the kind words about our salesman. We apologise for the disappointment regarding the separate purchase of new carpets for your car. We understand that this may have come as an unexpected cost, especially when purchasing a new car. We appreciate you bringing this to our attention and will definitely take your feedback into consideration for future improvements.

Posted 4 weeks ago

“Staff are so easy to talk to and friendly and so helpful. Carl was exceptionally helpful and made the purchase so easy. I couldn’t have asked for more! As always max is easy on the eye. I’ll stick with this dealership because of the above AND aftersales care. Thank you so much for all your help.”

Helpful Report

(Middlesbrough) - Posted 2 months ago

Hi Stephen, Thank you for taking the time to leave us a 4-star rating. We appreciate your feedback and are glad to hear that you had a positive experience at SG Petch. We are especially pleased to hear that Carl went above and beyond to make your purchase a breeze. We look forward to seeing you again soon.

Posted 2 months ago

“Great service - thank you”

Helpful Report

(Sunderland) - Posted 2 months ago

Thanks for leaving us your feedback, it is most appreciated.

Posted 2 months ago

“Roger was as usual clear and straightforward to deal with resulting in another new Mazda for us.”

Helpful Report

(Durham) - Posted 3 months ago

Thank you for taking the time to leave us your feedback. We hope you enjoy the rest of your day!

Posted 3 months ago

“Friendly staff and excellent service”

Helpful Report

(Middlesbrough) - Posted 4 months ago

Thank you, Kathryn, for your 4-star rating. We appreciate your comment about our friendly staff and excellent service. We are glad that you had a positive experience with us.

Posted 4 months ago

“not available”

Helpful Report

(Middlesbrough) - Posted 4 months ago

“Very good service as usual Thanks Chris Atkinson”

Helpful Report

(Durham) - Posted 4 months ago

Thanks for the 4-star rating, Chris Atkinson! We are pleased to see that you had very good service as usual. We appreciate your loyalty and support.

Posted 4 months ago

“Great customer service and fast delivery of vehicle,”

Helpful Report

(Middlesbrough) - Posted 4 months ago

Thank you so much for your 4 star rating, Anthony! We are so pleased that you had a positive experience here at SG Petch with great customer service and fast delivery of your vehicle. We appreciate your kind words and your business.

Posted 4 months ago

“Would give 5 stars But contract was incorrect when collecting car This could have cost me money”

Helpful Report

(Middlesbrough) - Posted 7 months ago

Thank you for your four-star rating, Paul. We sincerely appreciate your feedback. We apologise for the incorrect contract when collecting your car and we understand that this could have cost you money. It is our goal to ensure that all customers have an exceptional experience when dealing with our team and we'll do our best to prevent this sort of issue from happening in the future.

Posted 7 months ago

“Service was amazing, dealt with Connor who could not have done anything better he was excellent at all points. The only disappointment however was a week later receiving a letter inviting us to buy a new car and offering 3 years free servicing and 5 years warranty which stuck in the throat!! Not great at all!! Could be better service if advised of upcoming offers!”

Helpful Report

(Durham) - Posted 7 months ago

Thank you, David, for your great feedback. We are glad to hear that you had an amazing experience with Connor and our services. We apologize for not informing you in advance about the upcoming offers. We try our best to ensure all our customers are aware of the latest offers and we will work on improving our system to prevent this from happening in the future.

Posted 7 months ago

“The purchase process was very good and I am happy with the car. But I do feel let down by an error on my GAP insurance. Nine weeks after purchase this has still not been resolved. To pay £300 and not get the cover is really disappointing, hence I am considering my options on how to get my £300 back”

Helpful Report

(Durham) - Posted 8 months ago

Thank you for your 4 star rating of SG Petch, David! I'm glad to know that the purchase process was good and that you are pleased with the car. I'm really sorry to hear that you were let down by an error with the GAP insurance. That must have been very frustrating for you. We strive to provide the best service possible and I apologise if we have not delivered in this case.

Posted 8 months ago

“The service was very good, the staff polite just the one hiccup, part- exed my Tiguan tech , and wanted same spec , ( wife struggles with bonnet , needed front camera) advised the ultimate, great car , no front camera ,audio only didn’t realise they did ultimate tech! Wife getting used to it ( stops on first beep ) otherwise a great experience!👍👍”

Helpful Report

(Middlesbrough) - Posted 10 months ago

Thank you for your 4-star rating of SG Petch, Brian! It sounds like you are getting more used to the car every day. We are glad you had a great experience overall and thank you again for your kind rating!

Posted 10 months ago

“Andrew was pleasant and helpful a good and knowledgeable help”

Helpful Report

(Darlington) - Posted 10 months ago

Thank you so much, Pamela, for your 4-star rating! We really appreciate it, and we're glad that Andrew was able to be pleasant and helpful. We hope you had a great experience and we truly appreciate that you are a returning customer. Thank you for your continued support!

Posted 10 months ago

“Despite getting off to poor start, after changing to a different sales person, I am happy to say that my vehicle arrived when due, private plates fitted and a positive outcome overall.”

Helpful Report

(South Bank) - Posted 11 months ago

Thank you for the 4 star rating and for being a repeat customer here at SG Petch! We are pleased that despite initially getting off to a poor start with a different sales person, you were ultimately happy with our service as your vehicle arrived when due with fitted private plates and a positive outcome overall. We really appreciate your business!

Posted 11 months ago

“Found Geff to be extremely helpful - although I haggled a lot as females do and had a limit on spending but we reached a compromise. Buying a car is very personal so recommendation is not easy”

Helpful Report

(Durham) - Posted 1 year ago

Thank you, Mary, for your 4-star rating and loyalty! We're pleased to know that Geff was able to assist you with finding the right car that works for you, despite your haggling and spending limitation. We appreciate the trust you put in us, and we value your continued patronage. Thank you for being a loyal customer.

Posted 1 year ago

“Basic no frills dealership with competent staff. Good communication from salesman. Our first car from SGP, but so far so good.”

Helpful Report

(York) - Posted 1 year ago

Thank you Malcolm for your 4 star rating! We are so glad you had a good experience with us here at SG Petch, especially as this is your first car from us. We highly value your loyalty, and thank you for being a repeating customer.

Posted 1 year ago

SG Petch is rated 4.7 based on 5,010 reviews