SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how SG Petch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to SG Petch to look foe second hand car and had read some good reviews. Due to the traffic I was late for my appointment, so the salesman was busy with another client, up stepped a salesman from the Mazda side who was very good. In fact he made me a good deal on a new Seat and part ex, that I bought New instead of second hand. His name was Simon Danks,he was cheerful and more than helpful, a credit to SG Petch.”

Helpful Report

(South Bank) - Posted 3 years ago

Hi Derek, Glad we could be of service and thanks for taking the time to leave us a review.

Posted 3 years ago

“Not pushy, very knowledgeable about kia cars and helpful throughout the buying process. A good team.”

Helpful Report

(Sunderland) - Posted 3 years ago

Thanks for leaving is a review Stephen.

Posted 3 years ago

“Basically, everything went really well with our purchase of the MX5. Roger was very approachable, friendly, helpful, informative and not at all "pushy." In fairness it was a very easy sale, as it was exactly the car we wanted, and there was no part exchange or finance involved, but everything did go very smoothly with clarity at every stage. Just one thing - we were surprised to find as we drove off that the instruments indicated that there were only 6 miles left before a fill up was needed, and we wondered what the £16.67 fuel charge on the bill covered, but otherwise we were very happy with the efficiency of every aspect of our purchase. The car, incidentally, is brilliant!”

Helpful Report

(Durham) - Posted 3 years ago

Hi Robert, Sorry for any inconvenience caused, your query has been forwarded to the branch. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Started with looking at their website which I found detailed and friendly to move around. I listed three cars I was interested in in preference order and went up to the showroom where I found them no problem. The salesman, Ryan Robertson, was patient and knowledgeable and a great help. I ended up buying my first choice and the paperwork side of the sale went without hitch. Collection day again went without any hitch and I drove away very happy. All in all a good experience.”

Helpful Report

(Darlington) - Posted 3 years ago

That is great to hear Brian, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Excellent friendly service from Alan, very very pleased with our new Mazda CX 30. A good deal offered straight away, so no need for messing about.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Clive, Glad we could have been on service! Thanks for leaving us a review.

Posted 3 years ago

“I found Emma was a very helpful on buying the car no pressure given and would recommend to Family Friends”

Helpful Report

(Durham) - Posted 3 years ago

Thanks for taking the time to write us a review Christine.

Posted 3 years ago

“My first stop for my new cars, always get a great deal. My personal salesman Roger was very professional and nothing was a bother to him, the purchase of my new car went through quickly and to my satisfaction.”

SG Petch 5 star review on 14th June 2021

Helpful Report

(Durham) - Posted 3 years ago

That is great to hear Brian. We hope you enjoy your fantastic new car.

Posted 3 years ago

“Fantastic company went above and beyond for me to get me the correct car :)”

Helpful Report

(Sunderland) - Posted 3 years ago

That is great to hear Ella! Thanks for taking the time to leave us a review.

Posted 3 years ago

“Really good customer service from start to finish when I bought a used car.”

Helpful Report

(Durham) - Posted 3 years ago

Thanks for leaving us a review Julie.

Posted 3 years ago

“Always happy with the service. Thank you.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Good quality second hand Fiesta at a good price. Really relaxed buying experience. Good after sales”

Helpful Report

(Richmond) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Just want to say a thank you to Jeff in the Sunderland branch. Very friendly and super helpful from the start. Got me a great deal and made the whole thing very easy!”

Helpful Report

Posted 3 years ago

Thats great to hear Kimberley. Thanks for your review and we hope you enjoy your fantastic new car!

Posted 3 years ago

“Car was booked in for work as part of a recall - I told the team when I booked it in that there was a problem with the exhaust - they said that they would 'have a look'. After the work - I was told that I would have to book the car in for work to be done. I then booked the car in for a Service and asked them to work on the exhaust - was told on the day that I would have to book the car in for a specific appointment to have the work done on the exhaust. Trying to book a date with the Servicing department - all phones lead to reception by the way despite you having 'options' to select from when you get through on the phone - I was told that I would be 'called back'. No returned call, had to speak to reception again today - told that the message would be passed again. Getting VERY frustrated with this poor level of service - having been a Hyundai owner for over 10 years, I'll now be looking at anything other than something from SG Petch.”

Helpful Report

Posted 3 years ago

We are sorry to hear this, if you would like to discuss this further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“This is my 2nd purchase. Very excellent service l received from the time l walked in through the doors to when l collected my car keys. Staff very friendly. Sales advisor James, was extremely helpful, professional and easy to talk to, there was no pressure put on me, everything was explained in layman’s terms. I am happy with my purchase and would definitely recommend SG Petch.”

Helpful Report

(York) - Posted 3 years ago

That is great to hear Pelargia. Thanks for taking the time to leave us a review.

Posted 3 years ago

“I’m happy with the car I bought and the service was good. I was given two years warranty, free breakdown cover and a free MOT voucher, however there were a few things which could have been better. Initially, when I viewed the car, I asked about the road tax as this was an important consideration. I was told it was £30 per year. On the day I was due to collect the car, I had a call to say it was £155 per year. There was no acknowledgement that the mistake was on their part, only a change in the regulations. To compensate, they put £25 petrol in the car. There was a little bit of damage to the car - a chip on the front and on the edge of the passenger door which I was told would be repaired. It was 7 days before I could collect the car and when I did, the door damage hadn’t been repaired. The car was taken to touch up and was returned within five minutes. It wasn’t repaired or retouched to the standard I expected. Most disappointing of all, I phoned the day after collecting the car to say I was unhappy with the repair and was told they would look into it and call me back. The call never came.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

“Brilliant company to buy a new car from! Over the moon with the deal offered and Abby in the sales department really looked after us and the whole process.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Thanks for taking the time to leave us a review.

Posted 3 years ago

“Excellent service”

Helpful Report

(Sunderland) - Posted 3 years ago

Thanks for leaving us a review Dene.

Posted 3 years ago

“Excellent advise and service, as always.”

Helpful Report

(York) - Posted 3 years ago

Thanks for your review.

Posted 3 years ago

“Friendly easy service”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Thanks for leaving us a review Shaun.

Posted 3 years ago

“Most stress free car purchase ever. From the initial enquiry Ricky was most helpful in organising the test drive and then on collection of new car nothing was too much trouble and the attention to detail was first class. Thanks again Ricky for the follow up call after the weekend it’s much appreciated, this is how customer service should be 😀”

Helpful Report

(York) - Posted 3 years ago

That is great to hear Richard. Thanks for taking the time to leave us a review.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,301 reviews