SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,294 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,294 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how SG Petch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service all round from Nicky McDermott of S G Petch.......wouldn't go anywhere else!”

Helpful Report

(Sunderland) - Posted 2 weeks ago

Thank you so much for your great review, Ian! We’re pleased Nicky provided you with fantastic service.

Posted 1 week ago

“Ryan was extremely helpful in choosing the right replacement vehicle for me. He then went the extra miles to get me the car for my time scale and the even sorted out a good deal on insurance. Ryan definately went the extra mile to give me a fully comprehensive service. First rate.”

Helpful Report

(Darlington) - Posted 2 weeks ago

Thank you so much for your kind words, David! We're glad Ryan looked after you. Enjoy your new vehicle, and we look forward to welcoming you back soon.

Posted 1 week ago

“Mark made the entire experience of getting a new car so simple. He answered every question that I had as this was my first time even stepping foot into a dealership! His professionalism was the reason that I decided to continue with SG Petch directly instead of going elsewhere. I couldn't recommend him enough. I just want to extend a massive thank you and I love my new car!!!”

Helpful Report

(Middlesbrough) - Posted 2 weeks ago

Thank you so much for your kind words, and congratulations on your new car! We look forward to seeing you again!

Posted 2 weeks ago

“Fisrt clas service from Gareth from start to finish when buying my new car.”

Helpful Report

(Middlesbrough) - Posted 2 weeks ago

Thank you so much for your fantastic review, Catherine! We hope you enjoy your new car, and we look forward to seeing you again soon!

Posted 2 weeks ago

“We would once again say a big thank you to Emma and her team for the first class sevice on getting our new Seat. We have been dealing with Durham Seat now for over 20 years and every one of our purchases has gone through with the minimum of fuss. So once again Emma a big thank you from Chris and myself.”

Helpful Report

Posted 2 weeks ago

Thank you so much for your amazing review, John! We truly appreciate your kind words and are thrilled to have had the opportunity to serve you and Chris for over 20 years. It's fantastic to hear that Emma and the team consistently deliver first-class service with ease. Your loyalty means a lot to us, and we look forward to continuing to provide you with the same great experience in the years to come!

Posted 2 weeks ago

“Always the best service”

Helpful Report

(Middlesbrough) - Posted 2 weeks ago

Thank you so much for your wonderful review, Chloe! We're delighted to hear that you consistently receive the best service from us. Your feedback means the world to our team, and we can’t wait to welcome you back for another fantastic experience!

Posted 2 weeks ago

“I found Gareth from the Middlesbrough branch excellent at his job he was very obliging when we were unsure what colour he even took us to see the vibrant blue in a similar i10 model for us that just made our mind up and then he sourced a car out this happened on a Thursday we had the car the following Monday now,that was magic. Six stars for dedication to his job well done Michael Arnell Satisfied customer”

Helpful Report

Posted 3 weeks ago

Thank you for your fantastic review, Michael! We're so pleased to hear that Gareth provided you with exceptional service and helped you find the perfect color for your i10. It's wonderful to know that we could make the process so swift and enjoyable for you. We appreciate your kind words and look forward to helping you with any future needs!

Posted 2 weeks ago

“Excellent suppliers of quality vehicles at a very competitive price, easy to deal with”

Helpful Report

(York) - Posted 3 weeks ago

Thank you for your excellent review, Kenneth! We're thrilled to hear that you found our vehicles to be of high quality and competitively priced. It's great to know that you had a smooth experience with us. We look forward to helping you again in the future!

Posted 3 weeks ago

“Staff were good,only downside was llack of parking.”

Helpful Report

(Middlesbrough) - Posted 3 weeks ago

Thank you for your great review! We're thrilled to hear that our staff met your expectations. We appreciate your feedback about the parking situation and will certainly take it into consideration to improve your experience in the future. We look forward to serving you again!

Posted 3 weeks ago

“As per usual, customer service is great. Very helpful from start to finish and beyond. Thank you Graham and Andrew for your help and guidance”

Helpful Report

(Darlington) - Posted 3 weeks ago

Thank you for your outstanding review, Roberto! We're delighted to hear that Graham and Andrew provided you with great service throughout your experience. Looking forward to assisting you again in the future!

Posted 3 weeks ago

“Fantastic service couldn’t have been any more helpful pick the car I wanted and got it the following week. The gentleman ray went above and beyond to get the car I needed.”

Helpful Report

(Durham) - Posted 3 weeks ago

Thank you for your fantastic review, Cheryl! We're so pleased to hear that Ray went above and beyond to help you secure the car you wanted in such a timely manner. Your satisfaction is our top priority, and we can't wait to welcome you back in the future!

Posted 3 weeks ago

“Was delighted with my purchase of new car . Sales person Sam Tennant was very knowledgeable, polite & easy to deal with . The whole team made my purchase an enjoyable experience.”

Helpful Report

(Durham) - Posted 3 weeks ago

Thank you for your wonderful review, Ray! We're delighted to hear that you had such a positive experience with Sam and the team. We look forward to seeing you again!

Posted 3 weeks ago

“Excellent service”

Helpful Report

(York) - Posted 3 weeks ago

Thank you for your fantastic review, David! We truly appreciate your kind words about our service. We look forward to serving you again in the future!

Posted 3 weeks ago

“Excellent service right from my initial enquiry to collecting the car. Car was booked in with Roger for an in warranty repair. Everything re. the repair process was explained fully, I was kept informed at every stage of the repair and the car was sorted in no time at all. A big thank you to Roger and all the team all SG Petch Mazda, faultless service.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your fantastic review! We're delighted to hear about your excellent experience with Roger and the team. Keeping you informed throughout the repair process is a priority for us, and we're glad it all went smoothly.

Posted 3 weeks ago

“Every thing was spot on. When I had a problem with the car on the road your team came to my rescue the car was taken in to the service centre. Your team then provided me with a car. In a couple of days problem solved. Your team was fantastic and were super.”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you so much for your wonderful review, Graham! We're thrilled to hear that our team came to your rescue and provided you with a quick solution. Your kind words about our staff mean a lot to us, and we’re always here to help. Looking forward to serving you again in the future!

Posted 3 weeks ago

“Very good service from an excellent dealership”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you for your amazing review! We're so pleased to hear that you had a great experience with our service at SG Petch. Our team strives to provide excellent support, and we can't wait to welcome you back again soon!

Posted 1 month ago

“Top service”

Helpful Report

(Durham) - Posted 1 month ago

Thank you for your fantastic review, Kayleigh! We're thrilled to hear that you experienced top-notch service. Our team is dedicated to providing the best possible experience for our customers, and we can’t wait to assist you again soon!

Posted 1 month ago

“Thank you to Andrew Mellanby and his staff for all support over the 10 years.”

Helpful Report

(Darlington) - Posted 1 month ago

Thank you for your fantastic review, Csaba! We truly appreciate your kind words and are delighted to have supported you throughout the years. We look forward to continuing to assist you in the future!

Posted 1 month ago

“Always helpful and support and respect finances. Help with other options.”

Helpful Report

(York) - Posted 1 month ago

Thank you so much for your wonderful review, Julie! We’re delighted to hear that you found our team helpful and supportive, especially when it comes to managing finances and exploring different options. We look forward to assisting you again in the future!

Posted 1 month ago

“Approachable staff, great customer service, great overall experience. Chris and Ashton went above and beyond”

Helpful Report

(Durham) - Posted 1 month ago

Thank you for your amazing review, Toni! We’re delighted to hear that our staff, Chris and Ashton, provided you with such approachable and exceptional service. We look forward to welcoming you back in the future!

Posted 1 month ago

SG Petch is rated 4.8 based on 5,294 reviews