SG Petch Reviews

Name: SG Petch
Rating: 4.74

4.7 Rating 5,011 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,011 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 19th March 2024

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sold me a Cat s car with out telling me and I pay a arm and a leg for it I am putting complain higher up isn’t professional at all ripping people off well caught you out get back too me or your going all over the internet 👍”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to provide us with your feedback. To help with any outstanding issues would you be able to contact us directly at https://www.sgpetch.co.uk/contact-us and a member of the branch will be in touch.

Posted 2 weeks ago

“When I switched from a manual Arona to an automatic, it was not highlighted that this would be a dual transmission. This was also not explained to me on car handover. I did ask what the + and - symbols were for but the sales assistant did not know. I made a mental note to read up on this when I got home. I realise now I should have asked for someone who did know but hindsight is a wonderful thing. On driving home the car did not feel right and a message came on the dash to say I should change to D mode for more economical driving. As I did not know about the different driving modes this caused a bit of a distraction which could have made me unsafe. Anyone selling a car or handing over a car should have full driver knowledge to enable an informed decision at point of purchase and a safe handover on collection”

Helpful Report

(Durham) - Posted 2 months ago

Dear Marion,Thank you so much for taking the time to provide us with your valuable feedback about your recent experience at SG Petch. We truly appreciate customers like you who help us improve our services. We sincerely apologise for the inconvenience you faced when switching from a manual Arona to an automatic. We understand that the dual transmission was not properly highlighted to you during the purchase process, and we failed to explain it during the car handover. We completely understand your concern regarding the different driving modes and how it caused a distraction on your drive home. Once again, thank you for bringing this matter to our attention and sorry for inconvenience caused.

Posted 2 months ago

“Very disappointed with the service having bought numerous Mazdas over the years. To be forced to pick up my new car at an inconvenient time for me when I clearly stated when was suitable . Then to be told no insurance available when I didn’t have time to arrange my own , even though my husband who picked up his car 2 weeks earlier was offered 7 days insurance. Having forced the issue 24 hours given which was no good as no insurance company could find the car model. Had spent a whole afternoon trying to sort this when I should have been at work due to being forced to pick up the car at a time suitable for the garage. Shocking”

Helpful Report

(South Bank) - Posted 6 months ago

“I was so upset as I’ve seen on mobility Facebook page car dealerships revealing the new cars and as this is my first car I was so excited and looking forward to this experience like all the others have got my age and I cried all the way home as the excitement was for nothing no explaining or setting my phone up nothing to car play I felt it was a bad experience and I wasn’t shown my car to look around to do any checks he wanted the PIN number in first and that’s not right as my mom checks her car before the PIN number goes in and it wasn’t in the showroom to drive out like I’ve seen happen”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much, LILY, for sharing your feedback on your experience at SG Petch. We are so sorry to hear that you had a bad experience and we truly apologize for what happened. We understand your excitement buying your first car, and it is unfortunate your experience did not turn out how you hoped it would. Your comments about what should have been done are really valuable for us and will help us continue to strive for a better customer service experience. We really appreciate you taking the time to let us know what can be done to make future experiences better and we would love to hear more of your suggestions on how you think we can improve. Again, thank you for your honest feedback!

Posted 1 year ago

“I had to wait a year for my new Ibiza due to incorrect ordering . I have now had the car just 2 weeks and the infotainment system and screen has shut down altogether . It is not possible to even start it up. I've been told today it will be 5 weeks before it can be booked for diagnostics let alone repair. I am not happy! Very disappointed with the whole process of the purchase, after using Petch's several times before.”

Helpful Report

(Durham) - Posted 1 year ago

Hi Lynda, We are really sorry for any disappointment and inconvenience caused by this and we can understand why you are unhappy. The service manager will be in touch to discuss these issues with you and get any problems resolved.

Posted 1 year ago

“I wasn’t offered a test drive short period of time flicked through the car controls”

Helpful Report

(Darlington) - Posted 1 year ago

Hi Marina, We are sorry to hear you weren't offered a test drive, if you would like to discuss the matter further please don't hesitate to contact us a https://www.sgpetch.co.uk/contact-us.

Posted 1 year ago

“My son bought his first car from SG Petch Richmond recently, timescales advised throughout the purchase were not met. We were told there would be a 4 day turn around but it was 7, I mentioned mould on the sun visor and asked if the car would be valeted before handover, advised yes, yet the mould was still there upon handover. Collected the car on Friday and promised a call on Monday about gap insurance, this took approx a week before call was received, during the call he advised the woman that his locking wheel nut was missing, she was looking into it, yet he heard nothing back and has had to call again today, now he has to wait until Monday. Timescales should not be advised if they will not be met and after sales is clearly very poor which is a shame.”

Helpful Report

Posted 1 year ago

Sorry to hear you weren't happy with your buying experience and the timescales you were given weren't meet. We have passed your comments to the branch. If you would like to discuss your experience further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 1 year ago

“Had Mazda cx30 1 st service done by SG Petch. I realised they had used the wrong oil so I rang them up to tell them they said the oil they used was correct. Having read the specification of the oil required I rang Mazda who confirmed I was correct and they sent me an email quoting the correct grade was different to the one used by SG Petch. I sent the email to SG Petch who checked it out then said they would change my oil and filter. After 5 or 6 phone calls not one apology Makes me wonder how many cars are running around with the wrong oil.”

Helpful Report

Posted 1 year ago

We are sorry for any inconvenience caused, we can only apologise. If you would like to discuss the matter further, please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 1 year ago

“Poor at keeping you updated once car is ordered. No after care whatsoever. Was promised a phone call to see how car is and not heard anything. There’s a problem with the radio that I’ll now have to chase up.”

Helpful Report

(South Bank) - Posted 1 year ago

That's disappointing to hear John. We've notified the service team to give you a callback. Thank you for the feedback.

Posted 1 year ago

“Sorry about the low score but we feel the communication and the hand over we’re not very good.”

Helpful Report

(South Bank) - Posted 1 year ago

We are disappointed to hear that you did not have a more positive experience, we can only apologise. Your comments have been passed on to the branch. Thank you for taking the time to reach out.

Posted 1 year ago

“I have bought 3 cars in total from SG Petch and the 3rd one will be the last. I was contacted by the Middlesbrough Branch to see if I would like to upgrade my car as there was equity in it. I didn't really need to so said I would think about it. A few days later I was called again and said I would if it was a Hybrid and it was possible, so we agreed the sale of my car and a purchase of a new 2022 plate. I love the car, but when I got home I realised i didn't have any car matts. very trivial I know, but with 4 kids, it's important as I want to keep the car looked after. I was told I couldn't have any!!! I would have to buy them! I even asked for the ones from the car I had sold them back. It's like pulling teeth. I have been offered some at cost. A £35k Car and I have to buy the matts. So, I won't be buying a car from SG Petch again. Which is a shame as I must have referred half a dozen customers to them also.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Christopher, I'm sorry to hear that you weren't happy with the service you received. All your comments have been passed on to the branch. If you would like to discuss the matter further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“Sold a warranty we didn't want, which they then wouldn't refund. No service history provided despite the vehicle being advertised with a service history. Log book had been lost by a previous owner but we were only informed of this when we chased the service history. No user manual provided either. Car excellent value for money but customer service poor.”

Helpful Report

(Audi) - Posted 2 years ago

We are sorry to hear your weren't happy with the customer service you received, we can only apologies. If you would like to discuss further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“Lack of communication between staff and lack of communication with customers.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Thanks for leaving us a review.

Posted 2 years ago

“Happy with the deal and the salesman not so happy after collection of the car. Few small scratches which I've mostly managed to polish out myself, 1 damaged alloy wheel ( didn't spot it on collection) asked for software and firmware to be updated to latest version, wasn't. I know I should of done a better inspection on collection of my car but it's less than a year old with less than 5k on the clock so I expected better. I've rang the dealer to try and sort these issues and was told they would ring me back that was 2wks ago now. Maybe they'll read this review return my call and I can change my review to a more positive one if not I won't be visiting SG Petch when it's time to change the car.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Trevor, Sorry to hear about this. A message has been sent to the branch and will be in touch shortly.

Posted 2 years ago

“Not great really a week after buying the car developed a fault and couldn’t be booked in to fix it for over 2 weeks eventually got a courtesy car but no sign of ours yet”

Helpful Report

(Audi) - Posted 2 years ago

We are so sorry to hear you weren't happy with the service you received and we would like to give our apologies. If you would like to discuss the details and the matter further please do not hesitate to contact us at https://www.sgpetch.co.uk/contact-us

Posted 2 years ago

“Not happy with assistance we were shown nothing about the car we got I had to learn about it on YouTube”

Helpful Report

(Audi) - Posted 2 years ago

We are sorry you were not happy with the service you received, we can only apologies. If you require anymore assistance or would like to discuss further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“Very poor on getting the basics correct. First car purchase from Darlington had another customers service pack put in the glovebox, no attempt was made to rectify this I had to return to the dealership and wait for them to sort the correct service package out after I’d been told it was ready for collection. Second car purchase from the Durham branch, after 2 weeks they still have not notified the DVLA about change of ownership. Contacted dealership, no apologies or call back to say they have rectified the situation. Very slap dash dealership.”

Helpful Report

Posted 2 years ago

“I have a Kia Sportage will be 2yr old in June. Display unit went off in March, no sat nav,reverse camera, radio,phone etc. unit has been on order since March not expected until June. If parts are that hard to get very disappointed”

Helpful Report

Posted 2 years ago

We are really sorry about the delay Frank, but due to the pandemic and these unprecedented times we are having some issues with supply on some parts. If you need any other assistance please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“After reading reviews I had decided on a Mazda3 so it should have been an easy sale. I stood at the reception desk being ignored. Another customer told me to wallk over to a desk at the back of the showroom. Also the sales rep was totally disinterested in telling me anything about the car. I actually changed my mind and left. AS i wanted the car i went back and asked for a test drive. I bought the car despite your salesmen. When I collected the car and handed over my keys to my trade-in, he was too busy on his phone to even look up, he just held out his hand for my keys.”

Helpful Report

(South Bank) - Posted 2 years ago

We are sorry to hear you were not happy with the service you received and we can only apologise. If you would like to discuss this further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“We were really disappointed with the poor customer care we received when purchasing a Used Vehicle from SG Petch Nissan Durham. We wouldn’t recommend this particular branch and we won’t be a returning customer. Shame as it seems others have had an excellent experience at other SG Petch branches!”

Helpful Report

Posted 3 years ago

We are really sorry you where not happy with the service you received. If you would like to discuss this further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,011 reviews