SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,316 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,316 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All staff were friendly helpful and professional. We were not pressured into making a decision and they patiently answered all our queries.”

Helpful Report

(Durham) - Posted 12 hours ago

Thank you so much for your wonderful review, William! We're delighted to hear that our team provided friendly, helpful, and professional service without any pressure. It's important to us that our customers feel comfortable and informed throughout their experience. We truly appreciate your kind words and look forward to seeing you again!

Posted 8 hours ago

“Love the Mazda CX5 . We were looked after so well when buying the car . Lewis salesman is so knowledgeable explained everything about the car such a lovely salesman really pleased”

Helpful Report

(South Bank) - Posted 1 day ago

Thank you so much for your lovely review, Susan! We're thrilled to hear that you love your Mazda CX-5 and that Lewis provided knowledgeable and caring service. It's our goal to ensure every customer feels well taken care of during their purchase. We're so glad to have you as part of the SG Petch family!

Posted 8 hours ago

“I visited the BYD Darlington branch and was welcomed by a very polite and helpful sales representative who introduced me to the BYD models. A test drive was arranged and I was allowed 2 hours of unsupervised driving which allowed plenty of time to assess the vehicle without any sales pressure. I was very impressed with the drive and premium interior/specification of the BYD Seal UDMi boost. The handover was smooth and although the paint protection was not done before collection. The car was booked in quickly and paint protection completed.”

Helpful Report

(Darlington) - Posted 1 day ago

Thank you for your fantastic review, Alan! We're so pleased to hear that you had a positive experience at our BYD Darlington branch. It's great to know that our team was able to provide you the time and space to make your decision without any pressure. We appreciate your understanding regarding the paint protection and are glad it was sorted out for you promptly. If you have any questions or need assistance in the future, we're here to help!

Posted 8 hours ago

“X xxxxxssss”

Helpful Report

(South Bank) - Posted 5 days ago

Thanks for your review Sam. We appreciate your feedback and look forward to welcoming you back.

Posted 5 days ago

“The process from start to finish was carried out in a professional and Courteous matter.The staff had wide ranging knowledge of cars.The buying of car was carried out with patience and understanding by sales personel.In all a very pleasurably experence and would highly reccommend SG Petch of darlington.”

Helpful Report

(Darlington) - Posted 6 days ago

Thank you for your wonderful review! We're delighted to hear you had such a professional and pleasant experience. We appreciate your recommendation and look forward to serving you again in the future!

Posted 1 day ago

“I enjoyed the whole procedure of buying my car which I find is usually a stressfull experience, Nick made it easy and pleasant and I’m grateful to him for that Duncan Miller”

Helpful Report

(York) - Posted 1 week ago

Thank you for your amazing feedback, Duncan! We're thrilled to hear that Nick made your car buying experience enjoyable and stress-free. If you have any questions or need further assistance, please don’t hesitate to reach out!

Posted 1 week ago

“Great experience no pressure to commit which made me more relaxed to discuss options available”

Helpful Report

(Durham) - Posted 2 weeks ago

Thank you so much for your fantastic review, Dawn! We're so pleased to hear that you felt relaxed and supported while discussing your options with us. Creating a comfortable environment for our customers is our top priority, and we're glad that resonated with you. If you have any more questions or need assistance, feel free to reach out!

Posted 1 week ago

“my experience with the company was 2nd to none ... Anthony one of the sales team was very helpful indeed ... kept me up to date on the process of the order of the Peugeot 3008 .... excellent service from start to finish.”

Helpful Report

(Darlington) - Posted 2 weeks ago

Thank you so much for your wonderful review, Natalie! We're delighted to hear that your experience with Anthony and the team was top-notch. Keeping you updated throughout the process is what we strive for, and we’re thrilled that you felt supported from start to finish. If you need anything else, please don’t hesitate to reach out! Enjoy your Peugeot 3008! 🚗

Posted 2 weeks ago

“I found the whole process, from beginning to end, a very professional and curious experience. I would highly recommend SG Petch and Gary Maughan for finding the right vehicle at the right price 😊”

Helpful Report

(Middlesbrough) - Posted 3 weeks ago

Thank you for your wonderful review, Andrew! We're thrilled to hear that you had a professional and courteous experience with Gary and our team at SG Petch. Your recommendation means so much to us, and we're here to help whenever you need to find your next vehicle! 😊

Posted 3 weeks ago

“Great service”

Helpful Report

(Middlesbrough) - Posted 3 weeks ago

Thank you for your great review, Bailey! We're delighted to hear that you received top-notch service from our team. Your satisfaction means the world to us, and we can't wait to assist you again in the future!

Posted 3 weeks ago

“I was very impressed with Ricky who was tremendous throughout the whole purchase process. I actually completed all the paperwork by email and internet because I was in Egypt 🇪🇬 at the time. I could have completed this process without the thorough professionalism and attention to detail that Ricky demonstrated. Thank you.”

Helpful Report

(York) - Posted 3 weeks ago

Thank you for your fantastic review, Anthony! We're thrilled to hear that Ricky was able to provide you with such exceptional support throughout the process, even from afar. Your appreciation for his professionalism truly means a lot to us. If you need anything else, don’t hesitate to reach out! Safe travels back from Egypt!

Posted 3 weeks ago

“The staff were very helpful and friendly”

Helpful Report

(South Bank) - Posted 3 weeks ago

Thank you for your lovely review, Denise! We're so happy to hear that our staff made a positive impression with their helpfulness and friendliness. Your kind words mean a lot to us, and we look forward to seeing you again!

Posted 3 weeks ago

“Callum was amazing with us! Thank you so much for everything and keeping us updated constantly. The team here are amazing too! We were offered a drink while we waited for callum to finish with another person. Thank you to use all for being amazing!”

Helpful Report

(South Bank) - Posted 3 weeks ago

Thank you for your amazing review, Kacie! We're thrilled to hear that Callum and the team provided such a positive experience for you. We appreciate your kind words and hope to welcome you back in the future!

Posted 3 weeks ago

“Great service kept us updated and could not do enough for us”

Helpful Report

(Darlington) - Posted 3 weeks ago

Thank you for your wonderful review, Matthew! We're delighted to hear that you felt well-informed and well taken care of. Your satisfaction is our top priority, and we hope to assist you again in the future!

Posted 3 weeks ago

“Went above and beyond to help with my perticular circumstances especially Gareth Wood”

Helpful Report

(Middlesbrough) - Posted 3 weeks ago

Thank you for your fantastic review, David! We're thrilled to hear that Gareth went above and beyond to assist you. Your feedback means a lot to us, and we hope to see you again soon!

Posted 3 weeks ago

“Excellent.”

Helpful Report

(Darlington) - Posted 4 weeks ago

Thank you so much for your review Susan, its great to get some feedback!

Posted 4 weeks ago

“Excellent service”

Helpful Report

(Middlesbrough) - Posted 4 weeks ago

Thank you for leaving us a review, we really appreciate your feedback.

Posted 4 weeks ago

“Very good resolved any delay quickly and without fuss.”

Helpful Report

(South Bank) - Posted 1 month ago

Thank you for your great review, Jeffrey! We're glad to hear that our team resolved any delays quickly and without fuss. Providing a smooth experience for our customers is our priority. We appreciate your feedback and hope to see you again soon!

Posted 1 month ago

“They where so help full and shown me every thing on car before I left and we looked round the car”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Thank you so much for your fantastic review, Natalie! We’re thrilled to hear that our team was helpful and took the time to show you everything about your new car. We hope you enjoy your vehicle and look forward to seeing you again soon!

Posted 1 month ago

“Very good customer service”

Helpful Report

(Durham) - Posted 1 month ago

Thank you so much for your wonderful review, Deborah! We’re thrilled to hear that you experienced very good customer service during your visit. We look forward to welcoming you back soon!

Posted 1 month ago

SG Petch is rated 4.8 based on 5,316 reviews