SG Petch Reviews - Read 3,691 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.80 out of 5

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SG Petch 5 star review on 20th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service I received whilst buying my new car from S.G. Patch Darlington was excellent. Considering I bought my car during the lockdown everything was done to keep me informed and make my purchase easy and without complications.”

(Darlington) - Posted 1 day ago

“I recently bought a new car from Petch and found the service both professional and knowledgable. The information was concise and friendly. My car was delivered in the stated time frame without any fuss and in line with the Covid restrictions”

(Durham) - Posted 1 day ago

“I appreciate that car dealership operations have been greatly affected by the COVID restrictions. However this does not excuse the limited vehicle information I received on collecting the car, specifically the electric handbrake "auto hold." Not having been made aware of the "auto hold" function I experienced a near miss collision on my way home from the dealership when I had to make a hill start. I would consider it essential that customers should be made familiar with the use of safety functions/features before they drive away from the dealership. I would point out that this was a 2021 new model Tucson that I had not previously physically seen or test driven due to COVID restrictions. I would mention that this is the fifth car I have purchased from the SG Petch Dealership and following my last experience it will likely be the last”

(Middlesbrough) - Posted 1 day ago

“Great experience , they went over and above what they should have done , very pleased. We love our new 2008 GT”

(Darlington) - Posted 1 day ago

“Like to say a massive thank you to Gareth that works at the Hyundai garage in Middlesbrough. He went above and beyond to help our family at a very emotional time. He found the perfect car and made everything happen. Our dad was over the moon and brought him comfort to that our mam had meny yrs of stress free motoring ahead . Gareth was brilliant through out the process and the compassion he showed us was much appreciated. Thank you Gareth.”

Posted 2 days ago

“Outstanding service. I am really pleased with my purchase.”

(York) - Posted 2 days ago

“Recently bought a vehicle from there Durham SEAT branch, sales chap was great, very helpful. Vehicle developed a fault, from moment I contacted sales chap to the service manager contacting me, the service was excellent. It was recovered,repaired and back to me in no time. Fantastic, quick, friendly and professional. Would recommend”

(Durham) - Posted 2 days ago

“I have to say that every thing was very good from start to completion the sales staff were excellent I was not given a hard sell which i appreciated cannot think how it could have been better”

(Middlesbrough) - Posted 2 days ago

“Initially I was very happy with my purchase of my twelve sorento from our local dealers but since have found that I cannot purchase a tow bar after waiting six weeks. The outlook is presently grim on being able to go on holiday over the next few month and my family is so disappointed. I now wish I had not purchased the vehicle as this is the sole purpose for the said vehicle. I feel let down by Kia and believe they should not have sold me the vehicle knowing that tow bars are not available for some time. Now a very unhappy buyer, Lena Lofthouse”

(Darlington) - Posted 2 days ago

“Very helpful and easy to deal with.”

(York) - Posted 2 days ago

Thanks for taking the time to leave a review.

Posted 2 days ago

“Good prices. Received accessories within a few days. Incorrect item was replaced immediately. Very satisfied.”

Posted 2 days ago

That's great to hear Matthew, Thanks for leaving us a review.

Posted 2 days ago

“Good efficient service even during the Coronavirus outbreak”

(Durham) - Posted 4 days ago

Thanks for leaving us a review David.

Posted 2 days ago

“Excellent customer service”

(York) - Posted 5 days ago

Thanks for leaving us a review Steve.

Posted 2 days ago

“Customer service was great Rob was a great help”

(Durham) - Posted 5 days ago

Thanks for leaving us a review Paul and we hope you enjoy your new car.

Posted 2 days ago

“Very helpfull in explaining about the car and finance. Friendly and polite.”

(Darlington) - Posted 5 days ago

Thanks for leaving us a review Dorothy.

Posted 2 days ago

“Would highly recommend this firm as they made the whole process of buying a new car during lockdown easy and efficiently.”

(Durham) - Posted 6 days ago

That is great to hear Alan. Thank you for taking the time to leave us a review.

Posted 2 days ago

“Had a good deal for our new i10 the sales team were really good to work with, can't fault the car really pleased.”

(Durham) - Posted 1 week ago

That is great to hear Kevin. Thanks for leaving us a review and we hope you enjoy your new car.

Posted 2 days ago

“We were really disappointed with the poor customer care we received when purchasing a Used Vehicle from SG Petch Nissan Durham. We wouldn’t recommend this particular branch and we won’t be a returning customer. Shame as it seems others have had an excellent experience at other SG Petch branches!”

Posted 1 week ago

We are really sorry you where not happy with the service you received. If you would like to discuss this further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 days ago

“A very happy customer would like to say a big thank you to Chris Boyce in sales made every thing nice and easy Would definitely recommend”

(York) - Posted 1 week ago

That is great to hear Jerry, Thank you for taking the time to leave a review.

Posted 2 days ago

“Excellent service from David, thank you”

(Darlington) - Posted 1 week ago

Thanks for leaving us a review Kelly and we hope you enjoy your new car.

Posted 2 days ago

SG Petch is rated 4.74 based on 3,691 reviews