SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,197 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,197 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nick was a massive help and and gave me all the information I needed to resolve changing my car without any hassle.”

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(Sunderland) - Posted 2 days ago

“Excellent service would definately recommend shoutout to Mark for sorting everything!”

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(Middlesbrough) - Posted 4 days ago

Thank you so much for your fantastic 5-star review, Terence! We're thrilled to hear that you had an excellent service experience and that Mark was able to sort everything out for you.

Posted 4 days ago

“from the very onset the team at sg petch have been brillient. i would urge any body looking for a car to pay them a visit . you will not be dissapointed.”

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(Sunderland) - Posted 5 days ago

“Dealt with Tony Hill for the second time, he goes all out to get the best deal and is a lovely man to deal with. Love our new car cheers Tony.”

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(Middlesbrough) - Posted 5 days ago

Thank you so much for your fantastic 5-star review, Marion! We're delighted to hear that Tony provided you with such great service for the second time. It’s wonderful to know that you love your new car! If you need anything else or have any questions, don’t hesitate to reach out.

Posted 5 days ago

“We have purchased five vehicles in an eight year period from SG Petch. The excellent service is always friendly, relaxed and professional. Good product, excellent service, great dealership, would highly recommend.”

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(Durham) - Posted 5 days ago

Thank you so much for your amazing 5-star review! We're thrilled to hear that you’ve chosen SG Petch for your vehicle purchases over the years and that our service has consistently met your expectations. Your recommendation means the world to us! If you ever need anything, we're always here to assist you. Enjoy your vehicles!

Posted 5 days ago

“Excellent, professional service as always !”

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(Sunderland) - Posted 6 days ago

Thank you so much for your excellent 5-star review! We’re thrilled to hear that you received professional service as always. Your satisfaction is incredibly important to us, and we truly value your feedback. If you need anything in the future, we’re here to help!

Posted 5 days ago

“Pre-sales was great. Good test drive and plenty of knowledge. Hand over was a little disappointing. Car was not ready, nothing highlighted on purchase had been done, and basic collection checks appear to have been missed. Car is great, but still have issues with no resolution in sight. I keep being told opposite things by the car manufacturer and SG Petch.”

Helpful Report

(Darlington) - Posted 1 week ago

“I was really happy with the friendly service from Steve regarding my recent purchase. He was friendly and approachable and explained everything very well.”

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(Middlesbrough) - Posted 1 week ago

“Fantastic experience professional staff made my purchase a walk in the park”

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(Middlesbrough) - Posted 1 week ago

Hi Graham, thank you for your wonderful 5-star review! We’re thrilled to hear that you had a fantastic experience and found our staff to be professional. Making your purchase a walk in the park is what we aim for, and we truly appreciate your kind words. If you need anything else in the future, just let us know. Enjoy your new car!

Posted 1 week ago

“Managed to get us a new car very quickly after issues with another car. As soon as we had taken the car from them they didn't seem to be bothered afterwards! We contacted them multiple times and left messages for someone to call us back - nothing! We had been misinformed by the sales person about some of the aspects of the purchase which was disappointing after they had been so helpful before the collection.”

Helpful Report

(Darlington) - Posted 2 weeks ago

Thank you for taking the time to leave a review. We're pleased to hear we could assist you swiftly with your new car. However, we're really sorry to learn about your post-purchase experience and the miscommunication regarding the details of your purchase. This certainly isn't the level of service we strive for, and we appreciate your feedback as it helps us improve. Please feel free to reach out to us directly, and we'll do everything we can to assist you further.

Posted 1 week ago

“We bought a Mazda 2 from Gareth the SG Petch salesman. This is the third Mazda that we have bought from Gareth . We go back to SG Petch and to Gareth because we always receive excellent pre-sale and post sale service . We never get the embellishment and mendacious hard-sell techniques that we've seen at other car sales operations - just honest, objective truthful information . An excellent experience”

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(South Bank) - Posted 2 weeks ago

“Made getting a new car easy and stress free”

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(Darlington) - Posted 3 weeks ago

Hi Thomas, thank you for your fantastic 5-star review! We’re delighted to hear that we could make your experience of getting a new car easy and stress-free. Your satisfaction is our top priority, and we truly appreciate your kind feedback.

Posted 3 weeks ago

“Shannon was really supportive and explained everything to us .”

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(Darlington) - Posted 3 weeks ago

Hi Christine, thank you for your amazing 5-star review! We're so pleased to hear that Shannon was supportive and provided clear explanations for you. Your positive experience is what we strive for, and we truly appreciate your kind words. If you have any more questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new car!

Posted 3 weeks ago

“love the car and aaron the salesman was excellent,2 little things though we were charged for £20 worth of fuel and it was empty, also im actually a garage owner and paintsprayer im a little unsure if the paintwork was treat as also charged but overall very happy”

Helpful Report

(Durham) - Posted 3 weeks ago

Hi Nicola, thank you for your fantastic 5-star review! We're thrilled to hear that you love your car and that Aaron provided excellent service. We appreciate your feedback about the fuel and paintwork, and we'll certainly take your comments on board. It's great to know you're overall happy with your experience. If you have any further questions or need assistance, feel free to reach out. Enjoy your new car!

Posted 3 weeks ago

“Very helpful and friendly staff, Barry guided us through the application for our first motability car. Many thanks”

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(Sunderland) - Posted 3 weeks ago

Hi Steven, thank you for your wonderful 5-star review! We're so glad to hear that Barry was able to assist you with your first Motability car application. Your kind words about our helpful and friendly staff truly mean a lot to us. Enjoy your new car!

Posted 3 weeks ago

“I had a really good experience with SG petch. Peter the salesman was definitely proactive in trying to resolve our issue with finding the right car at the right deal. Very pleased with the service”

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(Durham) - Posted 3 weeks ago

Hi Julie, thank you so much for your fantastic 5-star review! We're delighted to hear that Peter was proactive in helping you find the right car and deal. Your positive feedback about our service truly means a lot to us. If you need any further assistance, we're always here to help. Enjoy your new car!

Posted 3 weeks ago

“The service I received from SG Petch was very good. The handover went very smoothly and everything was signed, sealed and delivered in no time at all. We were given an overview of the gadgets and gizmos within the car by Ashton who was very friendly and made us feel at ease. The modern technology in the i10 is amazing. Thank you.”

Helpful Report

(Durham) - Posted 4 weeks ago

Thank you for your wonderful 5-star review! We're delighted to hear that you had a smooth handover experience and appreciated Ashton’s friendly guidance with the car's technology. It's fantastic to know you're enjoying the amazing features of the i10. If you need anything else, just let us know.

Posted 3 weeks ago

“Great service great deal very happy, love the car (i20)”

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(Middlesbrough) - Posted 1 month ago

Hi Martin, Thank you for your amazing 5-star review! We're thrilled to hear that you're so happy with both the service and your new i20. Your satisfaction means a lot to us, and we look forward to assisting you again in the future. Enjoy your new ride!

Posted 3 weeks ago

“The service was extremely helpful, every question i asked was answered and i was kept up to speed with the whole process bye keirron. Thanks very much 😀”

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(Durham) - Posted 1 month ago

Hi Michael, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our service so helpful and that Keirron kept you informed throughout the process. If you have any more questions or need assistance in the future, just let us know. Thanks again! 😀

Posted 1 month ago

“Found the whole process of buying a new car to be very well conducted by Ashton, from beginning to end.”

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(Durham) - Posted 1 month ago

Hi Joan, Thank you for your fantastic 5-star review! We're so glad to hear that Ashton made your car buying experience smooth and enjoyable from start to finish. Your kind words truly mean a lot to us. If you need anything else in the future, feel free to reach out!

Posted 1 month ago

SG Petch is rated 4.7 based on 5,197 reviews