SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,294 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,294 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the Hyundai 10 it's just big enough for me”

Helpful Report

(Durham) - Posted 2 days ago

Thank you for your fantastic review, Patricia! We’re so glad to hear that you love the Hyundai 10 and that it’s the perfect fit for you. Your satisfaction means the world to us, and we’re here to help with anything you need in the future.

Posted 1 day ago

“Having had a problem with a rattle coming from the front of my new vehicle i arranged to book my car in the MIddlesbrough branch urgently . Having booked it in with the service advisor Holly she was very understanding about my predicament she went out of her way to make sure my car was booked in the next day and i expressed my thanks, (that day,for me Holly went the extra mile to make sure the problem was resolved quickly). Also Adam the other service advisor help to keep me up to date with the progress. Excellent and all so the technicians in the back ground. as well. i will give 11 out of ten”

Helpful Report

(Middlesbrough) - Posted 3 days ago

Thank you so much for your wonderful review, Michael! We’re thrilled to hear that Holly and Adam provided you with exceptional service during your visit to our Middlesbrough branch. Going the extra mile for our customers is what we strive for, and it’s fantastic to know that our team was able to resolve your issue quickly. Your shout-out to the technicians in the background is also greatly appreciated! We look forward to helping you again in the future.

Posted 2 days ago

“I was really impressed by the service I received from the staff at SG Petch when I bought my car recently. The guy who sold me my car was incredibly helpful c nothing was too much bother for him. I was genuinely impressed by all the staff in the garage.”

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(Durham) - Posted 3 days ago

Thank you so much for your kind words, Pauline! We’re thrilled to hear that you were impressed with the service from our staff at SG Petch. It’s fantastic to know that our team was helpful and made your experience enjoyable. Your feedback means a lot to us, and we can’t wait to assist you again in the future!

Posted 2 days ago

“Was not totally sure if I wanted to buy a new, used or any car but got an offer too good to refuse”

Helpful Report

(Durham) - Posted 3 days ago

Thank you for your amazing review, George! We're delighted to hear that you found an offer too good to refuse. It’s always our goal to provide great deals to our customers. If you have any questions or need assistance in the future, feel free to reach out. We look forward to seeing you again!

Posted 2 days ago

“No complaints at all”

Helpful Report

(South Bank) - Posted 3 days ago

Thank you for your fantastic review, Raymond! We’re thrilled to hear that you have no complaints at all. Your satisfaction means a lot to us, and we look forward to serving you again soon!

Posted 2 days ago

“Very knowledgeable and helpful sales persons. Only issue is shortage of customer parking spaces.”

Helpful Report

(Darlington) - Posted 3 days ago

Thank you for your wonderful review, David! We're glad to hear that you found our sales team knowledgeable and helpful. We appreciate your feedback about the customer parking situation and will definitely work on improving that for everyone. We look forward to welcoming you back soon!

Posted 2 days ago

“Very happy with service I received from start to finish, only complaint I have is there is not enough customer parking.”

Helpful Report

(Darlington) - Posted 3 days ago

Thank you for your review, Janet! We're thrilled to hear that you were happy with the service from start to finish. We appreciate your feedback regarding customer parking and will certainly look into ways to improve this for our visitors. We look forward to seeing you again soon!

Posted 3 days ago

“I was very pleased with my purchase of a CX5. I was kept informed on the progress of my order, and the hand over was excellent. I was given a full demonstration of the features on the vehicle and my tech was set up for me.”

Helpful Report

(Durham) - Posted 3 days ago

Thank you for your amazing review, Robert! We're delighted to hear that you were pleased with your CX5 purchase and that we could keep you informed throughout the process. We look forward to assisting you again in the future!

Posted 3 days ago

“Helpful and efficient service making a new car purchase very enjoyable.”

Helpful Report

(Darlington) - Posted 3 days ago

Thank you for your fantastic review, Anthony! We're so pleased to hear that you found our service helpful and efficient. Making your car purchase enjoyable is our top priority, and we can't wait to assist you again in the future!

Posted 3 days ago

“Very helpful & kind made us feel right at home x”

Helpful Report

(Durham) - Posted 3 days ago

Thank you so much for your lovely review, Eileen! We're thrilled to hear that our team made you feel right at home. We truly appreciate your kind words and look forward to welcoming you back again soon!

Posted 3 days ago

“This was my first time buying a car but my parents have been customers of SG Petch for years and highly recommended them. Ryan was great, making me feel at ease! Very helpful and spoke me through things I was unsure of. I wasn’t 100% sure on what I was looking for but Ryan listened and worked with me to check out a couple of deals to see which one worked best for me and gave me time to consider my options before deciding if any of them were what I was looking for. Once I’d decided, the process was smooth and simple, again, Ryan talking me through each step. I’m just over a month into having my car and couldn’t be happier. I’m still figuring out the gadgets, but Ryan is just an email away to help with anything I’m unsure of. A very good first time experience!”

Helpful Report

(Darlington) - Posted 1 week ago

Thank you for your wonderful review, Lauren! We're thrilled to hear that your first car buying experience was a positive one. It’s great to know that Ryan was able to guide you through the process and find the right fit for you. If you have any questions about the gadgets as you get used to your new car, don’t hesitate to reach out! We look forward to seeing you again and hope you continue to enjoy your new vehicle!

Posted 2 days ago

“A friendly, professional and excellent dealership. Pleased to be a customer once more.”

Helpful Report

(South Bank) - Posted 1 week ago

Thank you for your wonderful review, Stephen! We're so glad to hear that you found our dealership friendly and professional. It's always a pleasure to have you as a customer, and we look forward to welcoming you back soon!

Posted 1 week ago

“Excellent service.”

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(Durham) - Posted 1 week ago

Thank you for your kind words, Bernard! We're delighted to hear that you experienced excellent service. We look forward to serving you again in the future!

Posted 1 week ago

“Excellent service, really pleased with the car purchase. The salesman Liam, kept us up to date with everything, really well done.”

Helpful Report

(Darlington) - Posted 1 week ago

Thank you for your fantastic review, Keith! We're thrilled to hear that you had an excellent experience with Liam and that he kept you well-informed throughout your purchase. Enjoy your new car, and we hope to see you again soon!

Posted 1 week ago

“Very helpful”

Helpful Report

(South Bank) - Posted 1 week ago

Thank you for your positive feedback, Nicholas! We're delighted to hear that you found our team helpful. Your satisfaction is our priority, and we’re here to assist you whenever you need. We look forward to seeing you again!

Posted 1 week ago

“Pleased with the service indie gave us again.”

Helpful Report

(Middlesbrough) - Posted 1 week ago

Thank you for your lovely feedback, Kathryn! We're so glad to hear that Indie provided you with excellent service once again. It's always a pleasure to assist you, and we appreciate your continued trust in us!

Posted 1 week ago

“I have bought cars from other dealerships in the past, this was my second car from Sg Petch, and I cansafely say that in both occasions they have been the most honest and trustworthy dealership I have dealt with. They are helpful, have kept me informed on the progress of my order and given me a good part exchange price on my old vehicle.”

Helpful Report

(Darlington) - Posted 1 week ago

Thank you for your kind words, Clifford! We're so pleased to hear that you've had a positive experience with us for both of your purchases. Honesty and trustworthiness are core values for us, so it’s great to know we met your expectations. We appreciate your feedback and look forward to assisting you in the future!

Posted 1 week ago

“Great service from Steve and Abbie. Third time buying a car from here as always get the best deals. I have recommended to friends and family.”

Helpful Report

(South Bank) - Posted 1 week ago

Thank you so much for your amazing review, Simon! We're thrilled to hear that Steve and Abbie continued to provide you with great service and the best deals. We truly appreciate your recommendations to friends and family, and we look forward to welcoming you back again!

Posted 1 week ago

“Fantastic service and got more than I originally wanted”

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(Durham) - Posted 1 week ago

Thank you for your wonderful review, Donna! We're delighted to hear that you received fantastic service and that we were able to exceed your expectations. We appreciate your support and look forward to helping you again!

Posted 1 week ago

“Excellent service, very helpful and responsive staff.”

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(Darlington) - Posted 1 week ago

Thank you for your fantastic review, Philip! We're thrilled to hear that our staff was helpful and responsive. We appreciate your feedback and look forward to assisting you again in the future!

Posted 1 week ago

SG Petch is rated 4.8 based on 5,294 reviews