SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,356 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,356 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I approached SGPetch for a new I10 No problem Took delivery 10 days later Imagine my horror when a card was sent to me, inviting me to an open day, where I could get a new car, together with a number of freebie’s ( not included in my sale 2 weeks earlier )”

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(Middlesbrough) - Posted 2 days ago

“Excellent knowledgeable sales team, my questions and concerns addressed immediately, no problems at all”

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(Durham) - Posted 3 days ago

“Rob at Petch Durham was so helpful & insightful as I was very unsure what car would be right for me & also within my budget There wasn’t anything that was too much trouble, spent time with me, I didn’t feel rushed & no hard sell. (I’ve walked away from garages because of this in the past) Excellent service from Rob bought a car, picking it up next week💗 My Brother is now thinking of replacing his car so he’ll be back to see Rob in the not too distant future …”

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Posted 2 weeks ago

Thanks, Joanie! So happy Rob made you feel comfortable. And we’ll be ready to help your brother, too!

Posted 5 days ago

“My dealings with S G Petch have always been good from buying several Mazdas over the years to their services etc. Recently my car was hit in an RTA, from day one the staff in the repairs department were so supportive and helpful. i would like to thank all the staff for their courteous and helpful communications and a big shout to Tristan who definitely went the extra mile to ensure I had my car back to go on holiday. Thank you all so much”

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Posted 2 weeks ago

Thank you, Eileen! We’re grateful for your continued trust and kind words.

Posted 5 days ago

“I don't usually write reviews, I normally have doughts about their authenticity. This dealer made our buying experience easy. Would buy from this dealer again.”

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(South Bank) - Posted 3 weeks ago

Thank you for your kind words, David! We’re thrilled to hear that your buying experience was easy and enjoyable. Your trust means a lot to us, and we can't wait to welcome you back in the future!

Posted 3 weeks ago

“Upon initial collection, the presentation of the vehicle was below expectations. This vehicle was presented to me on a grass verge? not in a showroom? After raising my concerns with the manager, it was agreed that an additional two days would be required to resolve the issues. Following this, the turnaround was exceptional. The presentation of the vehicle was faultless, and I would like to personally commend Kerian and Daniel. Both went above and beyond to deliver a level of service and attention to detail that truly enhanced the overall buying experience. Their professionalism and commitment were greatly appreciated. Best Reards Bob Collinson”

SG Petch 4 star review on 23rd July 2025

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(Darlington) - Posted 3 weeks ago

Thank you for your valuable feedback, Bob! We sincerely apologise for the initial presentation of the vehicle not meeting your expectations. We're glad to hear that after voicing your concerns, Kerian and Daniel were able to provide you with an exceptional turnaround and service. Your commendation for their professionalism and attention to detail is truly appreciated, and it motivates us to keep striving for excellence.

Posted 3 weeks ago

“Ray in mobility was very knowledgeable, friendly and made sure getting my new car was as painless as possible. First class service.”

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(Durham) - Posted 3 weeks ago

Thank you for your fantastic review, Joseph! We’re delighted to hear that Ray made your car-buying experience smooth and enjoyable. Your kind words about our service truly motivate us to keep providing first-class assistance.

Posted 3 weeks ago

“I am very happy with the service I get from my dealer , I've been using them for many many years , very friendly staff , I love my Hyundai i10 I've had a few of them so far but I'm afraid I do not like this idea of the alarm keep going off , I think it's quite dangerous and distracting , when driving through town where the schools are some of them have flashing lights so when the lights flash we drive at 20 but the car doesn't understand that and it flashes when we are doing 30 because it's seen the sign telling us to do 20 , now the schools are on holidays we still have the alarms going off to do 20 , so very very annoying”

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(Middlesbrough) - Posted 3 weeks ago

Thank you for your thoughtful review, Evelyn! We truly appreciate your loyalty over the years and are thrilled to hear you enjoy your Hyundai i10. We understand your concerns about the speed alarm system, and your feedback is invaluable to us. We will certainly pass it on to Hyundai to ensure we continue to improve your driving experience.

Posted 3 weeks ago

“Excellent garage from viewing and ordering the Jaecoo 7.The information i received on delivery date then the great handover of the car including the information about the car and it's features. The team consisting of Simon, Sara ,Derrick and Adam who all helped me with my purchase I'm very grateful and looking forward to future years with SG Petch.”

SG Petch 5 star review on 22nd July 2025

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(Durham) - Posted 3 weeks ago

Thank you for your amazing review, Gary! We're thrilled to hear that our team, including Simon, Sara, Derrick, and Adam, made your experience with the Jaecoo 7 so enjoyable and informative. Your appreciation means a lot to us, and we look forward to supporting you in the years to come!

Posted 3 weeks ago

“EVERYTHING WENT VERY SMOOTHLY ONCE WE HAD DECIDED TO BUY A NEW CAR”

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(Darlington) - Posted 3 weeks ago

“Excellent service thankyou”

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(Darlington) - Posted 3 weeks ago

“Mark Hodgson has sold me 3 cars now and it’s always been a very positive experience. He listens to what I want and and worried about and does what he can to help. The only reason I wouldn’t go back to Mark would be because I want something other than Hyundai”

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(Middlesbrough) - Posted 3 weeks ago

Thank you so much for your kind words and continued support! We're delighted to hear that Mark has provided you with such a consistently positive experience over the years. It’s great to know he’s always taken the time to listen and help with what matters most to you.

Posted 3 weeks ago

“Wayne at SG Petch provided excellent customer service, supplying me with a new car purchase, great advice and thoroughly helpful, id highly recommend plus they do great fresh coffee ☕️”

SG Petch 5 star review on 18th July 2025

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Posted 4 weeks ago

Thank you for your fantastic review! We're thrilled to hear that Wayne provided you with excellent service and great advice during your car purchase. We also agree—our fresh coffee is a nice bonus! Your recommendation means a lot to us.

Posted 3 weeks ago

“Great Motability Sales”

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(South Bank) - Posted 4 weeks ago

Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with our Motability sales. Your satisfaction is what drives us, and we're grateful for your kind words.

Posted 3 weeks ago

“I have always been more than happy with the service I have received at SG Petch from organising lease contract vehicles to servicing.”

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(Middlesbrough) - Posted 1 month ago

Thank you so much for your kind words, Samantha! We're delighted to hear that you are always happy with the service you've received at SG Petch, from leasing to servicing. Your satisfaction is our priority, and we truly appreciate your continued trust in us.

Posted 4 weeks ago

“Very happy with the service 😀 I was given”

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(Darlington) - Posted 1 month ago

Thank you for your lovely review, Kathleen! We’re thrilled to hear that you were happy with our service. It’s always our goal to provide a great experience for our customers, and your feedback means a lot to us!

Posted 1 month ago

“Brilliant service from Connor and the team from selecting the car to collection, cannot fault them, even after collecting the car they were there helping with any problems.”

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(Durham) - Posted 1 month ago

“Great communication and service from Daniel who went to great lengths to get us a deal to that we were happy, always a great service”

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(Darlington) - Posted 1 month ago

“Every member of staff was extremely helpful, polite and respectful. They all listened well and gave helpful advice to all my questions and queries. Andy, with whom I sealed the contract on my car, was so professional. He went out of his way to explain everything clearly to me and to answer in ways which I could understand. He fully took on board that this was a big step for me to take and he took great pains to ensure that he wasn't rushing me in any way. I thought he was excellent. My follow visit to ask a small question was handled with the same respectful regard and I left very happy and feeling that SG Petch was the right choice of dealership.”

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(South Bank) - Posted 1 month ago

“Very good customer service can’t do enough to help would definitely recommend it to anyone .”

SG Petch 5 star review on 14th July 2025

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(Durham) - Posted 1 month ago

SG Petch is rated 4.8 based on 5,356 reviews