SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,323 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,323 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 16th June 2025

Christine Davison

Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

182

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“can not understand why S G Petch do not have full information from B Y D on the delivery dates when Petch will get delivery to their show room l almost cancelled my order after no information”

Helpful Report

(Darlington) - Posted 5 months ago

“Pre-sales was great. Good test drive and plenty of knowledge. Hand over was a little disappointing. Car was not ready, nothing highlighted on purchase had been done, and basic collection checks appear to have been missed. Car is great, but still have issues with no resolution in sight. I keep being told opposite things by the car manufacturer and SG Petch.”

Helpful Report

(Darlington) - Posted 6 months ago

“Cars are good but expensive. Staff are friendly but internal communication is poor. The left hand never seems to know what the right hand is doing.”

Helpful Report

(South Bank) - Posted 7 months ago

Hi Ian, Thank you for your review and feedback! We're glad to hear you found our cars to be good and our staff friendly. We apologize for the communication issues you've experienced and will work on improving that. Your input is invaluable in helping us enhance our service. If you have any more thoughts or need assistance, please don't hesitate to reach out.

Posted 7 months ago

“2 weeks in got a puncture booked into quikfit nothing in the boot no wheel key jack brace etc all missing. Apparently Ricky ringing back”

Helpful Report

(York) - Posted 1 year ago

Thank you for your review. We apologise for the inconvenience with the missing items. Ricky will follow up with you soon to resolve this issue.

Posted 1 year ago

“Very happy with my i10 advance Communication could have been better waiting for delivery date”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Hi Marie, Thanks for leaving us a review, we are pleased you are happy with your car. We are sorry that the communication about your delivery date wasn't better. Your comments have been noted and will be passed on.

Posted 1 year ago

“The delivery was longer than expected but appreciate out if your hands. Car was being purchased in Sons name but has been registered in mine in error but not able to rectify from your side so not very impressed”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you so much for such positive words about SG Petch, Susan! We really appreciate your great feedback. We strive to make sure our customers are as satisfied as possible with our products and services, and we're delighted that you had a great experience.

Posted 1 year ago

“The disability salesman didn’t explain all the items on my new car. I’m still finding out and myself and he was very quiet and talking, which I found very difficult to understand him”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Anthony, We are sorry to hear you weren't 100% happy with your handover. Thanks for taking the time to leave us feedback. If you ever have any questions or need help with anything, please don't hesitate to reach out to us.

Posted 2 years ago

“The car arrived when booked and was very satisfied with the driving pleasure. Salesmen were helpful and polite offered plenty of coffee. Follow up could be better. I needed to ask about after sales service.”

Helpful Report

(South Bank) - Posted 2 years ago

Hi Gillian, Thank you for leaving such an amazing review - we are so happy to hear that you had a positive experience with our team here at SG Petch! We take great pride in ensuring our customers are as happy as possible when they leave our store, and it's great to see that your needs were met. If there's anything more we can do to help, please don't hesitate to let us know - we're always available and are more than happy to provide further assistance. Thanks again for the kind words!

Posted 2 years ago

“Could be things done better”

Helpful Report

(Durham) - Posted 2 years ago

We are sorry to hear you weren't a 100% happy with the service you received. If you would like to get in touch at https://www.sgpetch.co.uk/contact-us to discuss you experience further, we would really appreciate it.

Posted 2 years ago

“I was delighted with my new car, however I was advised that I would receive a small sum of money which I have not received and after numerous calls and promised call backs as yet I have still not received an answer to my query”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Kathleen, Thanks for your review. We have sent a message to the branch to get in touch. If you have any further issues please contact us at https://www.sgpetch.co.uk/contact-us

Posted 2 years ago

“Pleased that the car arrived ahead of schedule, however, dissatisfied with the fact that I was advised the car was ready to drive away on Friday morning as arranged. Upon collection and looking the car over it was clear that this had been rushed just to get it out of the salesroom. There were drops of water on the inside of the seats and slight smudges on the windows which prove it was given a quick clean. As I was excited to take the car after waiting so long I decided to take the car away even though it still had orange dot stickers on the wheels. The sales service was great before hand but at this point was no apology given.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Julie, We are sorry you were disappointed with the car on collection, we can only apologize. Your comments have been passed on to the branch, if you would like to discuss please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“Even though I’ve received this email from yourselves and one last week from Peugeot asking me how I like my new car…..I haven’t yet received it and I don’t know where it is!”

Helpful Report

(Darlington) - Posted 2 years ago

“Absolutely excellent customer service, outstanding knowledge and the overall experience of buying a car from SG Petch was first class.”

Helpful Report

(Durham) - Posted 2 years ago

Thanks for your review Lee it is great to hear you were happy with your buying experience.

Posted 2 years ago

“Waited 3 weeks for my car to be ready for pickup due to a part shortage, told it had been serviced to find it has a warning light on the dash ? still waiting for the service history to be forwarded to me, I was told it had a full service history , we will see?”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Alan, Sorry to hear about the delay and we are disappointed to hear about the warning light. We will forward your comments onto the branch and get the service history chased up. If you would like to discuss the matter further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Sales rep was good and give plenty information his name was Ray Yates. I am not happy with the after service care. Husband car we got had a a dent in door on passage side front. It took 7 weeks get sorted. Car had go in for warranty work before dent was seen week later it was. My car had engine managerment light on 2 weeks ago. Rang Durham branch no one got back to me till 3 hours later so I rang Darlington branch up got call back within hour. Courtesy car had be back in on day you get it. I thought courtesy car is with you till get car back in return. Luckily car was back with me within 4 hour's. The prices you would like charge for new wipers blades is nearly triple to what i had pay from family memeber.”

Helpful Report

Posted 3 years ago

Dear Susan, Thank you for sharing your experience with us. I am glad to hear your concerns have been resolved and I hope you can now enjoy your car. If you do have any issues in the future please feel free to contact us at https://www.sgpetch.co.uk/contact-us

Posted 3 years ago

“There was a long delay in receiving the items and no communication about it till I rang to find out what was happening . Was told they were coming from another branch and would be with me 2 days later - which they were . So communication and delay poor but ultimately goods delivered as ordered”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving us a review. Im sorry you weren't 100% happy with the service you received. Your comments have been passed onto the relevant department.

Posted 3 years ago

“The overall experience of purchasing my car from SG Petch was pleasant as the salesperson assisted the sale as expected. We were able to look around the car and inspect as well as test driving the vehicle. Only a couple of things. 1. The car could have been valeted properly before being collected. There were dirt marks on the roof liner that could have been brushed out in some places but the worse marks needed a deeper clean with something. 2. The price of the car was not negotiable at all. on top of this, there was a hidden cost of warranty that was compulsory on top of the cost of the car. If a charge is compulsory, it should be included in the price or a note added to explain that this has to be purchased. I would give 5 stars if it was for the sales experience but the problems with the car bring the rating down to 3 stars. Paying dealership prices should mean the car is spotless and ready to go as a nearly new car to the new owner. This is why you pay the premium on the cost of the car. The previous owner would have received less to reflect the condition.”

Helpful Report

(South Bank) - Posted 3 years ago

Hi Vijay, Sorry to hear you weren't 100% happy with the service you received, your comments have been past to the branch. If you would like to discuss the matter further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“It was very disappointing on the day i collected my new £20k car, that it barely had any fuel in the tank!! We have had much better handover deals elsewhere.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Angela, We are really Sorry to hear you weren't happy with the amount of fuel in your new car. Your review has been sent to the branch and they will be in touch.

Posted 3 years ago

“Inquired about a used car in November and arranged to visit the dealership. On arrival, it took me about 5 minutes to get anyone's attention. I was then handed the keys so I could have a look at the car and take it for a test drive. When I got back to the dealership I spoke to Emma and was given the paperwork to sign. On the day I collected the car, the car had not been taxed and had never been explained to me that it was not in with the price which I found very odd. I had to remind Emma about setting up the service plan and after that handed the keys to drive off, No sales or general manager to thank me for buying from them which I have had at other dealerships when I have brought a new or used car. I have also not had a follow-up call to see if everything is ok. I feel unvalued as a customer”

Helpful Report

(Durham) - Posted 3 years ago

Hi Kevin, We are really sorry your weren't 100% happy with the service you received we can only apologies. We have passed your comments to the branch and they will be in touch.

Posted 3 years ago

“Everything at the beginning of our buying of a Mazda, I was promised a touch up paint in the post for a scratch I wasn’t happy with, non arrived, after telephone conversation I was promised yet again paint through the post, never arrived in the end we had to travel to pick up. Not the type of service I expect after spending thousands of pounds.”

Helpful Report

(South Bank) - Posted 3 years ago

SG Petch is rated 4.8 based on 5,323 reviews