SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful from walking through the door till picking my keys up for my new truck”

Helpful Report

(Durham) - Posted 3 years ago

Thanks for leaving us a review Ian.

Posted 3 years ago

“From the moment we walked into the dealership we were treated exceptionally - nothing was too much trouble.”

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(South Bank) - Posted 3 years ago

That is great to hear Lee, Thanks for leaving us a review.

Posted 3 years ago

“Excellent car Excellent customer service Great team”

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(Middlesbrough) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Great service very helpful”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review David.

Posted 3 years ago

“Excellent Customer Service, No pressure sales, Courteous very helpful, Friendly approachable Sales Executive s, My 4th Sportage this one is my 1st from SGPetch , changed from Manual to Automatic, Nicky was extremely helpful.”

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(Sunderland) - Posted 3 years ago

Hi Susan, Thank you for taking the time to leave us a review.

Posted 3 years ago

“I can only say that the treatment we received from SG Petch, in particular David Hutchinson was excellent. he was totally professional and at no time was there any pressure put on us, unlike some other garages. I will definitely be going back”

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(Darlington) - Posted 3 years ago

That is great to hear Glynis. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Very professional outfit from the sales manager to sales team”

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(York) - Posted 3 years ago

Hi Ian, Thanks for leaving us a review.

Posted 3 years ago

“Very easy to deal with and fair and friendly.”

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(South Bank) - Posted 3 years ago

Hi Nick, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Very good customer service. Nice staff and I definitely recommend this place.”

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(York) - Posted 3 years ago

Thanks for a leaving us a review Shakeel.

Posted 3 years ago

“Total professional service from start to finish especially from sales executive Connor Burrell. All our needs and questions answered and sorted. Cannot speak more highly of the whole SG Petch team well done everyone.”

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(Durham) - Posted 3 years ago

Thats great to hear Lisa. Thanks for leaving us a review.

Posted 3 years ago

“In the first instance I found the car I was looking for online. Following a couple of emails and telephone calls with S G Petch I decided to make the purchase. My sales contact Dan was courteous and helpful and without pressure. He was able to provide me with all the information I needed and had a short video made and forwarded to me. Upon collecting my new (second hand) car lockdown had an obvious impact, it was not really possible to be given a full guided tour of the car and did mean a lot of reading on my part to familiarise myself with the instruments and controls. That was the only downside to an otherwise simple and relaxed transaction. It's been a pleasure doing business with S G Petch”

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(York) - Posted 3 years ago

Hi Alan, Thanks for taking the time to leave us a review and we are sorry we weren't able to walk you round your new car. If you have any queries please don't hesitate to contact the branch.

Posted 3 years ago

“Excellent service, understood my needs as the car was for pulling a caravan”

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(Richmond) - Posted 3 years ago

Thanks for leaving us a review Stuart.

Posted 3 years ago

“Car Purchase was really good Felt looked after by SG Petch Salesmen not pressured and came away with car i wanted”

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(Darlington) - Posted 3 years ago

Thank you for leaving us a review Frank.

Posted 3 years ago

“Very professional - knowledgeable all delivered with no pressure - time taken to explain new technology.”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review Michael.

Posted 3 years ago

“Thrilled with my new car- nice staff and excellent service. Many thanks to Indie for all his good salesmanship!”

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(Middlesbrough) - Posted 3 years ago

Thank you for leaving us a review.

Posted 3 years ago

“I was left feeling a little underwhelmed by the experience of purchasing a used Alfa Romeo Stelvio. I traveled from Manchester to York to view the vehicle as according to the advertisement it had most of the key features I was looking for, including Apple Car Play, for me quite an important feature as the Alfa 'infotainment system' is poor by comparison. As I was preparing for the test drive it was confirmed to me that despite being advertised as such (I have a copy of the advertisement), the vehicle actually did not have this feature. Subsequently it was very clear that there would be negligible room for negotiation on price other than a token gesture, which ultimately I accepted. A little more care proof reading advertisement copy would be worthwhile prior to publishing in future.”

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(York) - Posted 3 years ago

Hi Paul, Im sorry to hear you weren't a 100% happy with the service. If you would like to discuss it further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“I found the customer care excellent. Wouldn't hesitate to recommend to friends and family.”

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(York) - Posted 3 years ago

That is great to hear Suzanne! Thanks for leaving us a review.

Posted 3 years ago

“SG Petch at Sunderland were excellent to deal with. There was no pressure or hassle from the very beginning. The salesman Nicky gave us all the information we required and knew his product well, which in turn made the whole experience a pleasure. We would certainly recommend this garage.”

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(Sunderland) - Posted 3 years ago

That is great to hear Robert, Thanks for leaving us a review.

Posted 3 years ago

“A difficult deal to negotiate as despite being a”loyal and valued customer” I had to have protracted discussions to get anywhere near what I considered acceptable. I then had to pay the full balance up front several days before taking delivery of the vehicle. Handover was equally difficult and despite the efforts of 3 salesmen, many questions I had about the many features of the vehicle remained unanswered and still do. The reason given was that training had been missed because of being furloughed. Thankfully, showroom reception, service reception and parts department are much more helpful, friendly and efficient.”

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(Middlesbrough) - Posted 3 years ago

We are sorry to hear you weren't 100% happy with the service you received. If you would like any further assistance please contact us at https://www.sgpetch.co.uk/contact-us, so we can discuss further.

Posted 3 years ago

“First class service all round”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review Thomas.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,301 reviews