SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a second hand Hyundai i 30 from the Middlesbrough. Branch, they informed me, I would receive a call prior to picking up the car a week later to confirm the exact time and date for pickup by representative Indie, this didn't happen. When picking up the car informed the car was taxed and I didn't need to road tax the car however when asked to confirm this fact in writing, I was then told the car was not taxed. A few days later phoned representative Carol to confirm all DVLA documentation was in place and I to say a wheel unlocking nut was missing, received one call on the documentation she then said she would call again concerning the missing wheel unlocking nut however she didn't bother. The experience summed up is that of dealing with dodgy second hand back street car dealer disguised as a main dealer.”

Helpful Report

Posted 3 years ago

Please accept our apologies, it would appear that on this occasion we fell short of the levels of customer service that we would expect you to receive. If you would like to discuss it further, please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Very helpful, pleasant staff. Full explanations of all aspects of the purchase given and no pressure.”

Helpful Report

(Richmond) - Posted 3 years ago

Thanks for taking the time to leave us a review.

Posted 3 years ago

“If I could leave a 0 star review I would. Having booked a service and mot online I had to chase SG Petch for confirmation of the booking only to find that they had not booked service, mot or courtesy car as requested and were offhand and dismissive on the phone when I had to chase them. No offer of any discount or anything so I will never use them again. Appalling.”

Helpful Report

Posted 3 years ago

We are really sorry to hear you were not happy with the service you received. If you would like to discuss further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Friendly staff and very helpful also very tolerant of my family who recently purchased two new cars from them and changed the order several times”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Thanks for leaving us a review Jacquline.

Posted 3 years ago

“Extremely pleasant experience buying my new car from SG Petch. I was quoted the best price, by far, to exchange my old car for a brand new Mazda CX5.”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Peter and we hope you enjoy your new CX-5.

Posted 3 years ago

“Just bought 2nd fiat panda with the help of Dave decided to buy a new one”

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(Darlington) - Posted 3 years ago

That is great to hear Mary. Thanks for your review and we hope you enjoy your new car.

Posted 3 years ago

“Andy was very helpful, but not pushy. Car was ready when he said it would be. Car drives well, l am just getting to grips with it been automatic .”

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(South Bank) - Posted 3 years ago

Hi Sandra, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Used the website to view used cars available, rang up to book test drive was really easy. Simon was very helpful and i am really happy with SG Petch.”

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(South Bank) - Posted 3 years ago

Thanks for leaving us a review Colin.

Posted 3 years ago

“Sales Manager valued our business and couldn't do enough for us. Great customer service/ relationship lead to us trading my partners car in for a newer model and buying one for myself too! Aftercare for previous car was spot on too.”

Helpful Report

(South Bank) - Posted 3 years ago

We are glad you enjoy the service your receive, thank you for taking the time to leave a review.

Posted 3 years ago

“I have to say I was very satisfied with all aspects of my experience when purchasing my Mazda2 and this was entirely due to the professionalism of the salesman, Alan Copeland, who fully explained everything in connection with the purchase and answered any questions I had.”

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(Durham) - Posted 3 years ago

Thanks for leaving a review Alan, we hope you enjoy your new car.

Posted 3 years ago

“Made to feel welcome, James was very well mannered, pleasant and felt no pressure to buy. We felt the deal offered was excellent and did not hesitate to complete the purchase. Showroom is very clean and had a relaxing atmosphere. Can’t fail James’s sales technique and would not hesitate in recommending this dealership to any perspective buyers. A great experience all round. Bill & Maggie.”

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(York) - Posted 3 years ago

That is great to hear. Thank you for leaving a review.

Posted 3 years ago

“Relaxed and enjoyable experience thanks to Roy and Sam for their no pressure sales and extra efforts got get the deal done. Thank you.”

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(Sunderland) - Posted 3 years ago

Thats great to hear Ray. Thank you for taking the time to leave a review.

Posted 3 years ago

“As usual SG Petch & in particular our direct contact, Mr. T Hill made the process of Changing vehicles simple. The agreed deal was excellent & I am unable to fault anything in my dealings with SG Petch....... I am totally happy with vehicle & experience.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Thank you for leaving a review.

Posted 3 years ago

“Brilliant service from Tony, looked after us brilliantly, made sure I could collect the car same day, explained everything perfectly”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Thanks for leaving us a review Carol and we hope you enjoy your new car.

Posted 3 years ago

“Ryan Robertson was so helpful and professional throughout our buying experience. Everything was processed smoothly and we are thoroughly enjoying our new Mazda CX-5”

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(Darlington) - Posted 3 years ago

That is great to hear Kyle. Thank you for taking the time to leave a review.

Posted 3 years ago

“I found the staff at SGPETCH very pleasant and knowledgeable.”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“We hoped we’d bought a car on the Sunday, but over a weekend the car Seles spreadsheet is locked until the Monday so we had to wait to find out if we’d been successful in our purchase. We were disappointed to have to contact the garage to discover that the car we’d put a deposit on had indeed already been sold. Neil, the manager, offered to keep looking for us or to give us our deposit back. We opted to have him keep looking and we ended up paying £1000 more than we were initially going to, but the car we got is absolutely worth it. Nicky looked after us really well - he’s a friendly and approachable guy and would recommend this garage to friends and family based on his service. Thanks Nicky & Neil. Next time we need a new car, we will come and see what you’ve got first!”

SG Petch 4 star review on 12th July 2021

Helpful Report

(Sunderland) - Posted 3 years ago

Hi Joanne, Thank you for taking the time to leave us a review and we hope you enjoy your new car.

Posted 3 years ago

“Friendly and Efficient staff.”

SG Petch 5 star review on 12th July 2021

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Shannon, we hope you enjoy your new car.

Posted 3 years ago

“Very impressed with SG Petch. Recently purchased a used Alfa Giulia. The whole process was straightforward and the Sales Executive Peter was great and always in constant contact answering any queries i had along the way. Would highly recommend using this dealer.”

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(York) - Posted 3 years ago

That is great to hear James, Thanks for leaving us a review.

Posted 3 years ago

“Fab service from SG Petch, friendly staff and no pressure sales.”

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(York) - Posted 3 years ago

Thanks for leaving us a review Sue.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,301 reviews