SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a really pleasant experience with the purchase of our Hyundai Ioniq. The sales executive Emma was excellent from the moment that we enquired about the car, and the paperwork and payments went very smoothly. We would certainly recommend SG Petch in Durham, and probably their other garages in the North East.”

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Posted 3 years ago

That is great to hear David and Linda! Thanks for taking the time to leave us a review.

Posted 3 years ago

“From my initial enquiry to collecting my new car the service received was exemplary. Mike the Motability Repreasentative was superb very helpful, nothing was too much.”

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(Sunderland) - Posted 3 years ago

That is great to hear Kenneth, Thanks for leaving us a review.

Posted 3 years ago

“Friendly and knowledgeable staff who showed patience to explain aspects of the vehicle I was buying.”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Geoffrey.

Posted 3 years ago

“Excellent service above and beyond what I expected from a car dealership. Looked after me and gave particularly good advice and helped me at every stage of the process.”

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(Richmond) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Good quality car for a cheap price”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Used many garages for car purchases over the years, all different makes and models. I don’t think any beat S G Petch. Not one complaint..”

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(York) - Posted 3 years ago

That is really great to hear Susan. Thanks for leaving a review.

Posted 3 years ago

“Fabulous service”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review Gillian.

Posted 3 years ago

“Ryan was a friendly, very knowledgeable and pleasure to deal with right from start to finish. He explained everything and answered all our questions.”

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(Darlington) - Posted 3 years ago

Thats great to hear Anthony, Thanks for leaving us a review.

Posted 3 years ago

“Very friendly staff and also helpful. My experience with sg petch was great, thank you so far.”

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(South Bank) - Posted 3 years ago

That is great to hear Philip, Thanks for leaving us a review.

Posted 3 years ago

“The staff there are very friendly and extremly helpful, they really made buying a car easy.”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“got the Sportage for my other half and she loves it!. Great service as always from S G Petch York!”

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(York) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Excellent service. Special mention about Charlotte and Liam who really helped and took personal care to the extent of delivering the mats at home. Moreover did not try to sell unnecessary products.”

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(South Bank) - Posted 3 years ago

That is great to hear Vivek, thanks for taking the time to leave us a review.

Posted 3 years ago

“I found the whole experience both relaxed and professional (after visiting several main dealerships). Over my lifetime I have been involved with cars and main dealerships a great deal but at other locations I visited I felt that I was being treated as an ignorant old lady who could be sold anything even though I knew what I wanted, and what i didnt want. Ryan listened to me, answered all my questions, told me of options but did NOT ignore my needs and 'push '. Overall one of the best experiences I have had in a garage for many years and I will certainly return.”

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(Darlington) - Posted 3 years ago

That is great to hear Christine. Thank you for taking the time to leave us a review.

Posted 3 years ago

“very friendly and knowledgable sales personnel good attention to detail and follow up to ensure trouble free motoring”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“We would like to congratulate Simon for his professionalism courtesy and honest attitude . When we visited last week it was an enquiry only re a new Mazda cx 30 . The model we were interested in was not readily available , Simon called us within a few hours ,had located a car we were interested in and we agreed the deal We had also been looking at Toyota , however thanks to Simon we purchased and have now collected our cx 30 Excellent service answering all our questions in relaxed and non pushy manner I would thoroughly recommend Petch and in particularly Simon Many thanks”

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Posted 3 years ago

Hi Stuart, This is great to hear! Thanks for taking to time to leave us a review.

Posted 3 years ago

“I agreed to buy a car which required some touching up - they did what they said they would do to a high standard so I was happy. No pressure to buy additional products. Good offer for part exchange and changeover went smoothly.”

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(Darlington) - Posted 3 years ago

Hi Anne, Thank you for leaving us a review and we hope you enjoy your new car.

Posted 3 years ago

“Reg at SG Petch York was extremely helpful and knowledgeable and made the process of part exchange of my beloved BMW for a used Kia very easy. We love the new car!”

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(York) - Posted 3 years ago

Thanks for leavings us a review.

Posted 3 years ago

“Buying my new car made easy by the staff at SG Petch can’t thank you enough and a big thank you to Roy”

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(Sunderland) - Posted 3 years ago

Thanks for taking the time to leave us a review Kenneth.

Posted 3 years ago

“Had my car for a month now and wen collected it had big scratch on the side who’s home wasn’t there wen I bought the car , took it back had it for 2 weeks didn’t receive 1 phone call at all to let me no how it was getting on very dissatisfied with the service all the way through”

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(Audi) - Posted 3 years ago

We are very sorry to hear your were not happy with the service you received. If you would like to discuss the matter further please do not hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“So enjoyed my dealings with you all . A wonderful , friendly company. Should have come to you years ago !!. It ended up an absolute pleasure purchasing my new xar . Thank you. Also , special thank you to Kevin who dealt with me . What a lovely bloke . !!!!”

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(York) - Posted 3 years ago

Hi Helen, That is lovely to hear! Thanks for taking the time to leave us a review.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,301 reviews