SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with assistance we were shown nothing about the car we got I had to learn about it on YouTube”

Helpful Report

(Audi) - Posted 3 years ago

We are sorry you were not happy with the service you received, we can only apologies. If you require anymore assistance or would like to discuss further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Very good service, no complaints whatsoever, hope the after service is as good, thank you.”

Helpful Report

(Darlington) - Posted 3 years ago

Thanks for leaving us a review Robert.

Posted 3 years ago

“Car developped a fault. Would not exced 2500 revs. (Due to intervention of recovery man Fault code cleared). On dropping vehicle I passed on fauilt code. I collected it the next day .... Alkl fixed on Warranty. Road tested and now in order. As soon as I entered the A64 I accelorated hard. Still would not eeceed 2500 revs. Took it to a Kia Dealer nearer my home town. Fixed by replacing Turbo Actuator under warranty. So the repairswere 'Warranty' so did not cost but your service was poor and you misled me at the time of collection. Thankfully thereare soime reliable dealers out there.”

Helpful Report

Posted 3 years ago

We are sorry you were not happy with the service you received if you would like to discuss the matter further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Very helpful sales staff, not at all pushy”

Helpful Report

(Durham) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Very friendly and helpful staff. Before and after sales fantastic communication.”

Helpful Report

(York) - Posted 3 years ago

Thats great to hear Ross, Thanks for taking the time to leave a review.

Posted 3 years ago

“The staff at SG Petch were very helpful and friendly,made the whole experience easy and straightforward.”

Helpful Report

(Darlington) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Simple, straight forward transaction, Chris was polite, efficient and easy to deal with, thanks.”

Helpful Report

(York) - Posted 3 years ago

Thanks for leaving us a review Chris and we hope you enjoy your new car.

Posted 3 years ago

“Service was excellent not pushy and very good choice of cars. Had to have home delivery due to covid isolation and this was quick and very convenient”

Helpful Report

(Durham) - Posted 3 years ago

Thanks for taking the time to leave us a review William and we hope you enjoy your new car.

Posted 3 years ago

“10/10 Service as always from SG Petch SEAT. A couple of teething issues with our new SEAT Arona FR Red Editon (Factory Issues, nothing SG Petch had done) but it was no problem for Matthew Newall & his team. Car booked in straight away. This is car Number 3 Personally from Matthew & all of my family wouldn't go to anyone else!”

Helpful Report

Posted 3 years ago

That is great to hear Matt! Thanks for leaving a review and your continued custom.

Posted 3 years ago

“Thank you to Roy at SG Petch Mazda Sunderland. He was amazing from my test drive, through to the pick up of my CX 30 Sport Lux.”

Helpful Report

(Sunderland) - Posted 3 years ago

Thanks for leaving us a review Amanda and we hope you enjoy your new car.

Posted 3 years ago

“Excelent service would not buy from anyone else”

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(Middlesbrough) - Posted 3 years ago

That is great to hear Philip, Thanks for your review.

Posted 3 years ago

“Service was a pleasure from start to finish. Thank you”

Helpful Report

(Durham) - Posted 3 years ago

Thats great to hear Maurice, Thanks for your review.

Posted 3 years ago

“Kevin Jackson and his brother were most helpful to me having lost my wife to cancer during our negotiations.This is the second Kia I have had from SG Petch the service has always been first class will definitely use them again.”

Helpful Report

(York) - Posted 3 years ago

Thanks for taking the time to leave a review John its much appreciated.

Posted 3 years ago

“Excellent service”

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(York) - Posted 3 years ago

Thanks for your review Ian.

Posted 3 years ago

“Could not fault the service very helpful and friendly”

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(Richmond) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“We have been coming to SG Petch for quite a long time now. We always see Gareth who, after all this time is like a 3rd son to us, we've got to know him that well. He's always helpful, courteous and we always have a laugh as he's so easy to talk to. He even set my radio on the station he knows I listen to, when I purchased my car a couple of weeks ago. My husband and I always enjoy our visits to this company.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Thanks for your continued custom Mary and taking the time to leave us a review.

Posted 3 years ago

“We recently purchased a car through the motability scheme at Darlington SG Petch. We have been through a lot of late and this is first time we have purchased a motability car due to a change in my circumstances. We dealt with Andrew Mellanby who was absolutely amazing and made the purchase so easy, he kept in contact with me throughout and it only took a week from ordering to delivery we couldn't believe it. Fantastic service couldn't ask for anything more. The car we purchased was a kia sportage and is amazing so nice to drive. Thank you Andrew and SG Petch Team at Darlington top service 👏”

Helpful Report

(Darlington) - Posted 3 years ago

That is great to hear Helen. Thanks for taking the time to leave us a review and we hope you keep enjoying your new car.

Posted 3 years ago

“abby was amazing once again she went out of her way massively over last cpl months to finally get me the deal i was wanting.”

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(Middlesbrough) - Posted 3 years ago

Thanks for taking the time to leave us a review Steven.

Posted 3 years ago

“Glyn was so professional and friendly throughout my whole experience with SG Petch. He listened to exactly what I needed, and delivered, even though I had no idea what vans were out there. Throughout the pandemic this would have been a stressful experience, but he was absolutely incredible at overdelivering and I would 100% recommend him again, and again.”

Helpful Report

(Darlington) - Posted 3 years ago

That is great to hear Erin, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Fantastic service from start to finish”

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(Middlesbrough) - Posted 3 years ago

Thanks for leaving us a review Katherine.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,301 reviews