SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt the deal I got on a new car was fair. The sales team were helpful but not overbearing. After sales contact has been helpful.”

SG Petch 4 star review on 12th July 2021

Helpful Report

(Darlington) - Posted 3 years ago

Thanks for leaving us a review and we hope you enjoy your new car.

Posted 3 years ago

“Everything was handled very professionally, car was as described, perfect hand over, more than happy with the customer service received from James”

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(York) - Posted 3 years ago

Thank you for leaving us a review.

Posted 3 years ago

“Les was excellent in helping me with the purchase of my Kia Xceed. Top class service thank you.”

Helpful Report

(Richmond) - Posted 3 years ago

That is great to hear Peter, Thanks for leaving a review.

Posted 3 years ago

“Andy couldn't have done more for me when I bought my car. Top service!”

Helpful Report

(South Bank) - Posted 3 years ago

That is great to hear Jenny, Thanks for your review.

Posted 3 years ago

“When a straightforward sale became a rather complicated one I was grateful for the excellent customer service given by Chris Boyce. We are really pleased with our new Kia Ceed.”

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(York) - Posted 3 years ago

Thanks for leaving a review Katherine.

Posted 3 years ago

“SG Petch had the exact car I'd been looking for. The sales advisor Adam was so helpful giving me initial advice, right through to making my purchase. I found the general prices at SG Petch very competitive for the type of car I was looking for. I had no trouble booking a test drive under the current Covid 19 guidance, which helped me decide on my purchase. The Hyundai Tucson I bought was ready on time as advised by Adam, and to an extremely high standard. I would definitely recommend SG Petch for price, choice and general standard of service from the Durham sales team.”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Thomas.

Posted 3 years ago

“Dealt with Kevin buying our sportage,great bloke,didn’t come out with typical car salesmen speeches, just listened to our needs and got car sorted. (Apart from mats lol ) Highly recommend petch and when looking in future will be back.”

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Posted 3 years ago

Thanks for leaving us a review Richard.

Posted 3 years ago

“Really pleased with the good customer service from Dan. Thank you.”

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(York) - Posted 3 years ago

Thanks for leaving us a review Jill.

Posted 3 years ago

“General service was ok. The car was not cleaned thoroughly, obviously a rush job. Need to give the’cleaner’ More time to do the job properly. Salesman did not explain the need for Abdul or even its exsistence where to obtain it or add it.”

Helpful Report

(Darlington) - Posted 3 years ago

Thanks for leaving us a review, your comments have been passed onto the branch.

Posted 3 years ago

“My car infotainment system was not updated so most of the media systems didn't work.SG Petch didn't know how to work on my car so update took 4 days and a month later I am no better off. Worst off all S G Petch tried to change the terms of my purchase contract 4 days after I picked the car up putting me £270 worse off. I had to complain and threaten FCA before being resolved.”

Helpful Report

(York) - Posted 3 years ago

Mr Jackson. Apologies you have suffered technical difficulties with such a new vehicle. The 500 La Prima had just arrived straight from the factory so we were unaware of any updates. Unfortunately with brand new vehicles with so much technology we occasionally get faults and its not always a quick fix when we have not had any previous experience. Please contact me direct if you have any further concerns. Iain Ward GM telephone number 01904 466600.

Posted 3 years ago

“Easy , comfortable and pleasant. Car salesman Alan Copeland made the whole experience a good one for us with his knowledge and expertise. Thankyou.”

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(Durham) - Posted 3 years ago

That is brilliant to hear Geoffrey, Thanks for leaving us a review.

Posted 3 years ago

“Great customer service from sales team ( Tony ). Did everything for me to do with road tax, from both cars. Would very much recommend your company to everyone. Thank you very much”

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(Middlesbrough) - Posted 3 years ago

That is great to hear Robert! Thanks for taking the time to leave us a review.

Posted 3 years ago

“Good and friendly service”

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(York) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Bought a second hand seat Ibiza from sg petch Was put under no pressure to buy give me as much time as I needed Done my research and the car was value for money Came with 1 years warranty and 1 years r.a.c at no extra cost Over the years this is the 3rd car we have bought from dealership Very happy with sg petch”

Helpful Report

(Durham) - Posted 3 years ago

Hi Geoff, Thanks for taking the time to leave us a review and your continued custom.

Posted 3 years ago

“Very happing with the service”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Nathan.

Posted 3 years ago

“This is the second time that I have purchased a car from SG Petch and on both occasions I have been very satisfied with the level of service that I have received - this applies to both the reception staff and sales team.”

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(York) - Posted 3 years ago

Thats great to hear Susan, Thanks for leaving us a review and your continued custom.

Posted 3 years ago

“Very pleased overall with the service, love the car”

Helpful Report

(Sunderland) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“From choosing the car we liked to picking our car up we were very satisfied with the way we were looked after”

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(Sunderland) - Posted 3 years ago

Thanks for taking the time to leave us a review Joan.

Posted 3 years ago

“A very welcoming environment, with pleasant and knowledgeable people available to help and guide you through the buying process. The showroom is well laid out and has a range of cars to view. Arranging a test drive was very straightforward.”

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(York) - Posted 3 years ago

That is great to hear Malcolm. Thanks for leaving us a review.

Posted 3 years ago

“I got my new car .Ryan sorted every thing out from start to finish.very good sales man”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,301 reviews