SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 22nd April 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and help staff”

Helpful Report

(Richmond) - Posted 3 years ago

Thanks for leaving a review Eileen.

Posted 3 years ago

“I found the whole experience very easy and Andrew from.the Darlington branch was great. It was definately a different experience with Covid but felt safe. Would definitely recommend purchashing from S G Petch”

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(Darlington) - Posted 3 years ago

That is great to hear Tracey, Thanks for leaving us a review.

Posted 3 years ago

“Thanks Roger for providing us with excellent customer service. Recently bought a brand new Seat Arona and got exactly what we wanted. Roger negotiated a good deal and ensured the purchase ran smoothly. Thanks again Roger.👍”

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(Durham) - Posted 3 years ago

Hi Janet, Thanks for leaving us a review.

Posted 3 years ago

“Very helpful staff, good selection of cars and availability with safe Covid practices. Managed to source me the car I wanted after trying 4 garages. They kept me regularly updated with the buying process”

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(Darlington) - Posted 3 years ago

Hi Susan, We are glad we could help. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Great service and standard of care. Ricky was fantastic!”

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(York) - Posted 3 years ago

That is great to hear Helen, Thanks for leaving us a review.

Posted 3 years ago

“Fantastic service from star to finish , the car was immaculately clean , thank you”

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(York) - Posted 3 years ago

That is great to hear Gareth, Thanks for leaving us a review.

Posted 3 years ago

“Up to press l am delighted with the service from you. Andy has been extremely help full.”

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(South Bank) - Posted 3 years ago

Thats great to hear Peter. Thanks for leaving us a review.

Posted 3 years ago

“Very poor on getting the basics correct. First car purchase from Darlington had another customers service pack put in the glovebox, no attempt was made to rectify this I had to return to the dealership and wait for them to sort the correct service package out after I’d been told it was ready for collection. Second car purchase from the Durham branch, after 2 weeks they still have not notified the DVLA about change of ownership. Contacted dealership, no apologies or call back to say they have rectified the situation. Very slap dash dealership.”

Helpful Report

Posted 3 years ago

“I was going to another garage to buy my new car , as I found some of the staff abrupt & lacking knowledge with some issues in the past , during a service during lockdown I mentioned I would be looking for a new car & Ryan ( Mazda man ) took the time to send me info on various cars & videos , so when we eventually went to look, he continued with the excellent customer service that he maintained during lockdown & got the sale . I can highly recommend Ryan , not pushy & very helpful with info on cars .”

Helpful Report

(Darlington) - Posted 3 years ago

Thanks for leaving us a review Jacqueline and we hope you enjoy your new car.

Posted 3 years ago

“The service when buying our car was first class,Chris was really helpful, and a credit to S G Petcj”

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(Durham) - Posted 3 years ago

That is great to hear Neil, Thanks for leaving us a review.

Posted 3 years ago

“Well looked after, both efficient and professional- well done !”

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(South Bank) - Posted 3 years ago

Thanks for your kind words Michelle and taking the time to leave us a review.

Posted 3 years ago

“Bought a New CX5 had no problems at all just plain and simple”

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(South Bank) - Posted 3 years ago

Thanks for leaving us a review Kathleen.

Posted 3 years ago

“Very easy to deal with listened to my requirements in a vehicle a pleasant purchasing experience. Delivered on time as none available in the U.K. when I finally made my model selection. Happy to assist in the days following my taking delivery of the vehicle with my questions on the dashboard set up and functions.”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review Kenneth and we hope you enjoy your new car.

Posted 3 years ago

“I was treated with the upmost respect, I was not made to feel silly when I asked random questions. The salesman was extremely knowledgeable. I would not hesitate to recommend SC Petch”

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(Darlington) - Posted 3 years ago

That is great to hear Wendy. Thanks for leaving us a review.

Posted 3 years ago

“Great service”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review Anthony.

Posted 3 years ago

“Non pressured chat with Tom who gave us excellent information and test drive of Soul before we decided. Very helpful throughout the sale, responding favourably and kindly after the sale in person and on the phone when we needed help.”

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(York) - Posted 3 years ago

Hi Peter, Thanks for taking the time to leave us a review. 😄

Posted 3 years ago

“Excellent experience.”

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(Sunderland) - Posted 3 years ago

Thanks for your review Derek 😄.

Posted 3 years ago

“I changed my vehicle at no cost and the exchange was dealt with in a fast and efficient manner. The salesman was very helpful and no pressure was put on me to make a decision. The vehicle did develop a fault after a few days however but the garage dealt with it via the warranty, picking the car up from my home, replacing the parts and returning my car home. Very good service!”

Helpful Report

(Sunderland) - Posted 3 years ago

Hi Trevor, We are glad you where pleased with the service provided. Thanks for leaving us a review.

Posted 3 years ago

“David at SG Petch was great to deal with. I'd been putting off buying a new to me second hand car due to pushy sales people. He wasn't pushy and allowed us to browse uninterrupted and take the car out for a test drive on Saturday and Sunday.”

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(Darlington) - Posted 3 years ago

Hi Alex, Thanks for leaving a review and we hope you enjoy your new car.

Posted 3 years ago

“Callum Batkin was the sales executive that I dealt with at Middlesbrough TS6 6TT. He was very patient with all of my queries and wasn't pushy with sales pitches (unlike other dealers I went to). Fab experience. 😃👍”

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(Middlesbrough) - Posted 3 years ago

Hi Andrea, Thats great to hear. Thanks for leaving a review.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,301 reviews