Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,563 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,563 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for a service with oil change. They took my car and money but could not show me the results of my checks in addition to stamping the service book that they had not done an oil change. They charged me extra for the oil change as well! When I complained they initially told me the book was stamped correctly then when I challenged told me it was just an error. No customer service and despite evidence that they did not do the oil change or checks are not interested in refunding me. Taken my money and not done the work agreed. I would not recommend using them.”

Helpful Report

Posted 8 years ago

“Paid for a full service yes they changed the air filter and changed the oil but thats about all. Obviously spark plugs were not checked and auxillary belt was not checked as they were not mentioned in your report. Yet they need replacing. Yes my brake fluid needed to be renewed but £65 (no chance) and front brakes the again prices too high. Yes I made the mistake of choosing a cheap garage next time I will pay more to get a good job done”

Helpful Report

Posted 8 years ago

“Absolutely disgusting service when speaking to Jade in customer service via the phone - I asked to try an alternative garage as the one they selected has a mass of negative feedback - Jade was abrupt, rude and unwilling to assist and would not pass me onto anyone superior to discuss my options. i was told there was nothing that can be done and she cancelled my appointment in an abrupt and rude manner. I explained that maybe it would of been helpful if she could or explored different date options / different garages closer to either my work or home and none of these she was prepared to do. Stay clear as the reviews of the garage they was sending me to clearly did not check or service cars correctly and within an hour of a vehicle arriving they increased the price massively for quite often work that was not required.”

Helpful Report

Posted 8 years ago

“They changed the date of the service twice! In the end had to cancel as the third date avaible was 3 weeks from initial booking!”

Helpful Report

Posted 8 years ago

“Terrible service. Cheap rates that you never receive because the garages they use 'aren't available' most the time. Phoned up on a Saturday booked a service and MoT for two weeks time. I was told if there were any issues then I would get a call on coming Monday. 10 days later (2 days before the service date) I receive a call saying that the date that I had requested was not available and provided alternate dates which weren't suitable. Had to book somewhere else on short notice because I was going on holiday the following week. Absolute shambles and very inconvenient. Will not be parting with my money to these jokers anytime soon.”

Helpful Report

Posted 8 years ago

“I booked my car for a full service but only received oil change an air filter when I retain my back and checked my car he was too much oil 1.2 L oil extra this could blow my engine to everybody Think Twice guys maybe slave it cheap but you know what's not worth it”

Helpful Report

Posted 8 years ago

“Less than 24 hours before service and mot they phoned up and cancelled and their alternative was for us to drive 1.5 hours each way to take the car to a garage four days later. They offered as compensation discount off our next booking with them - empty gesture. Do not use. Just go to a garage and book the old fashioned way.”

Helpful Report

Posted 8 years ago

“Have used this service a few times and always had a positive experience, only downside is my most recent MOT was done and l was given the incorrect certificate by the garage and have called them three times to get the correct one sent to me but to no avail. I understand that's the garages fault, however l think Servicingstop could put a procedure in place where they get sent a copy of the certificate before the car is released perhaps. I am having to waste my time chasing the garage and now l will need to make a trip to them in person so l can eventually get it.”

Helpful Report

Posted 8 years ago

“This is the worst company I have ever dealt with in my life. The employees are rude and border line threatening. They need remedial training on customer service and their knowledge of their own company polices require serious assessment. Everything that is stated will be done (which I have emails of) is not. I would not recommend anyone to use this company and considering they are proud of being on "dragons den", dragons dens need to evaluate who they do business with more stringently.”

Helpful Report

Posted 8 years ago

“Car back later than promised and still have not received my mot certificate despite several requests”

Helpful Report

Posted 8 years ago

“BIG MISTAKE- Booked for service after reading positive reviews, but the garage that picked up the car failed to do the service properly first time around and had to re-collect the car to top up fluids as part of the service. god know what else they failed to check. they charged £79 for brake fluid change and £65 for fuel treatment, which made no difference whatsoever which make me think whether they actually did it as they returned the car and hour later. also on driving the car after service they seem to have damaged the underneath of the car as i can hear a knocking noise which wasnt there prior to going into service and neither Servicingstop nor the garage will take resposiblilty. save your money and avoid them at all cost.”

Helpful Report

Posted 8 years ago

“I decided to book a service with this company as it was convenient to have the car collected and returned (or so I thought). The day before (in fact the afternoon) a call was made to say we cannot fit you in and pushed us to a date 2 weeks in the future! I chose the date it was accepted so it is not my problem you are not handling your bookings well. Safe to say I cancelled the service and re book my service elsewhere, they called me to confirm the time and said I could bring the car earlier if needed. I would not recommend this company at all.”

Helpful Report

Posted 8 years ago

“Massively overpriced, missed vital things, charged me for a bulb they never replaced and cheekily charged me well over £200 quid that another garage did for £60. They offered to refund me the bulb though”

Helpful Report

Posted 8 years ago

“I have been a happy Servicing Stop customer for some time, but am now a very unhappy one. My daughter’s car went in for a service & has arrived back not running. It is firing on 2 cylinders only, was returned almost 40 miles in that condition by the garage. The garage that took the car obo service stop were, to be blunt, awful. The loan car broke down on a very busy road & when they were contacted they stated 'sorry, we are closed'. But my contract is not with them, it is with Servicing Stop. I have contacted Servicing Stop, who have stated that I can deliver the car to another Garage, but if the fault is not due to the service works, I will be charged. Service Stop has done something to stop the car running & state that I will be charged if they have done something outside the service works!!! Both Jo-Anne & Imran @ Servicing Stop advised that if there is a fault with a car following a service, the DVLA require the car to be returned to the same garage. This was a lie: The DVLA has no involvement with servicing at all. I do not like being lied to. Servicing Stop state that if I insist that they breach DVLA Regulations (total Porkie Pies) & ask for another garage to inspect the car, there will be a charge to me! They also advise that if the fault is not service related, even though the car was damaged by them, I will be charged! My only option is to have the car inspected & repaired by another garage, bill Servicing Stop & report Service Stop to Trading Standards, The Police (Action Fraud) & the DVLA, which I have done. I light of this, I strongly recommend that no-one ever uses Servicing Stop.”

Helpful Report

Posted 8 years ago

“As I have been working in Holland I have used Servicing Stop for a number of years now, great service, easy payment and peace of mind that the car is collected, serviced and returned with the minimum fuss, fantastic service.”

Helpful Report

Posted 8 years ago

“Absolute and completely useless, total muppets, booked over a month in advance, received confirmation email, then day before get a call to say they can't fit me in, offering me a date a week later. If you want somebody you can trust to do what they say...dont waste your time with these clowns.”

Helpful Report

Posted 8 years ago

“They have tried to remove my reviews on Trustpilot! BEWARE! Absolutely awful - booked in for standard service and MOT for a quoted £105 - a week later and £710 poorer - car has finally been returned. Let me start with the dreadful, slimy customer service agent - Vikash, who was rude, agressive, pushy and unhelpful. I'm sure once he moves on from this company he will be conning old ladies out of their lifesavings for double-glazing they don't need. Horrible man - top tip, make sure your advisors hang up their phones before they continue their conversations. Car was dropped off having not had a peep or problem out of it for the past year. Mysteriously 'overheated' during MOT so they had to abort it, conveniently on the day it expired. Cue string of problems and charges - car was finally returned a week later having cost total of over £710... including £55 for antifreeze.... £17 fee just to pay using your Visa!! I fully believe none of it was needed and will be taking it to Mini for their mechanics to look at. Such an idiot - booked for convenience but anything but, I will use the Mini dealership in future. Don't waste your time or money using these conmen.”

Helpful Report

Posted 8 years ago

“Awful liars. I booked a service and MOT. I was called on the day to be told MOT passed but in order to do the service additional work was necessary. The handler seemed desperate for me to accept an increase of just shy of £300 and he didn't hide his irritation at my request for a writen breakdown. I'll not list it all but to give you an idea: £52 (plus VAT) to replace a pollen filter...I caled to query the figures but to my surprise there had been no error and he was sticking to them! I therefore requested my vehicle back and an invoice for the MOT. The hander: Gary, repeatedly told me I'm resposible for the MOT and service cost plus £24 for the 'high performance oil' . When I explained that as the service hadn't been done, I'll not be paying for anything but the MOT. He at first suggest the service had been done but later suggested it was partially done and then repeatedly said that the car was 'sat on the ramp drained of oil' and so they'd have to refill it in order to return it and therefore I have to pay the MOT service and oil costs. This turned out to be a lie and a clear attempt to blackmail me to pay in order to get my vehicle back. The garage later confirmed that they had done no work except the MOT and quote the service. It also later transpired that Service Stop had inflated some items on the garages' quote by 300%”

Helpful Report

Posted 8 years ago

“The service carried out was first class, everything was taken care of from pick up to drop off, no hidden costs, everything that was promised was delivered. would not hesitate to recommend to any of my friends or family.”

Helpful Report

Posted 8 years ago

“Complete amateurs. No contact to say car completed and car was away for two days. Quoted cheap price then inflated with loads of extras. Covering their poor customer service on trust pilot by reporting bad reviews as false.”

Helpful Report

Posted 8 years ago

Servicing Stop is rated 1.9 based on 3,563 reviews