Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,617 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My car had its MOT today. It was picked up and dropped off on time and everything went smoothly. An excellent service! Highly recommended!”

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Posted 9 years ago

“I've used them twice once for a MOT for £25 And a full service for £104.No problems whatsoever bang on time no extra charges checked vehicle when I got it back no issues all work carried out even gave me an advisory on a wheel bearing which I knew about didn't pressurize me to get it done even cleaner when I got the car back no issues on my behalf very thorough and professional well was for me”

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Posted 9 years ago

“be very careful with this company. not only their write their own 5 star reviews, any bad feedback never makes it to their own website, they will not contact customers or investigate what went wrong and how their can fix it, instead they would report all negative reviews on all review sites as not confirmed genuine customer reviews, which can easily be put back by forwarding trustpilot, reviews.co.uk all relevant email correspondence etc. but it is just annoying and bad reviews are temporarily removed. The point is, that company that needs to write their own 5 star reviews, never tries to contact or help their customers if anything goes wrong, cannot be trusted. I have used them on 2 occasions, hoping that first bad experience was just one off - no, the second time was waaaay worse, was overcharged and had to deal with rude customer service agents at Servicing Stop that are not even trying to be helpful in any way. do try them if you dare, you might get lucky, I am sure some people do, but for me and thousands of others based on the reviews it was a very negative and expensive experience.”

Helpful Report

Posted 9 years ago

Good afternoon, sorry for the delay in responding to the points you have raised here. We’re sorry to read you were not satisfied with your service. If you would like a member of our Customer Care team to contact you to discuss the point raised, please email us at hello@servicingstop.co.uk - Best Regards, Dean

Posted 8 years ago

“Scratch on back bumper, Greasy handmarks on bodywork. NOT impressed!”

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Posted 9 years ago

“Easy & straightforward and no problems when I declined the recommended additional work.”

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Posted 9 years ago

“Very professional, always on time and excellent value for money.”

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Posted 9 years ago

“Excellent customer service from start to finish. Called me the day before service to arrange a convenient time. Car was picked up bang on arranged, car service complete with call to discuss any issues prior to work being carried out and then delivered back well in time before leaving the office. What more can you ask more, they did exactly what they said they would.”

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Posted 9 years ago

“Prompt/Polite/Reliable/ good service throughout!”

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Posted 9 years ago

“No hassle service at a time convienant to me. No pressure in getting any work done during my vehicles service. I was baffled by the guy dealing with my car who was telling me I needed this and that done but was not pushed into anything. I would recommend Servicing Stop to others but be prepared to pay slightly more than quoted if responding to an email.”

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Posted 9 years ago

“Clear information and everything went like clockwork in terms of collection and delivery of car. Have used 3 times before and will use again in future.”

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Posted 9 years ago

“DO NOT USE SERVICING STOP!!! They ripped my daughter off but carrying out a service and MOT, 6 weeks later my daughter broke down on the motorway, because the spark plugs had not been checked. Resulting in a 3 hour wait for the RAC and a very costly bill, on top of what she had already paid Servicing Stop for the service and MOT. Servicing Stop are not accepting any responsibility even though I have it in black and white that spark plugs will be checked during a service. Disgusting service towards a young, inexperienced driver. STAY WELL CLEAR !!!!”

Helpful Report

Posted 9 years ago

Good afternoon Nicola. I’m sorry for the delay is replying to your review and for the fact you were not happy with the initial service itself. We’d be interested in discussing these points with you, if you wish? If so, send a message to hello@servicingstop.co.uk and a member of our Customer Care team will be in touch. Regards, Dean

Posted 8 years ago

“Kept in communication we me and took/ bought back my car to the drive 😎”

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Posted 9 years ago

“They was able to collect and deliver my car back to work.”

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Posted 9 years ago

“I was very pleased with the whole experience with servicing stop.”

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Posted 9 years ago

“Regular communication during the day. Some minor confusion around what was being completed, over and above the service, but it didn't matter as those items in question were completed at no additional cost!”

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Posted 9 years ago

“Great service pick up and drop off at home or work this is the third hassle free time I've used them and looking forward to having all my vehicles using there mot service.”

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Posted 9 years ago

“Excellent service, car collected and dropped off from the house, very pleasant staff and overall hassle free.”

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Posted 9 years ago

“Service and MOT was arranged, my vehicle was picked up by a mechanic, the mechanic did MOT and servicing, and the requested price was a lot higher than advertised. My vehicle was returned same day by the mechanic i his overalls, with a slip of paper, no professional paperwork, no receipts as you would with a reputable garage, the car has started producing a noise which was not there before, so now have an appointment to have a vehicle health check. I do not think the concept on Dragons Den, has been used to its potential, therefore I will be using a garage I know i can trust, where work carried out is provident, and any replacement parts receipted and the old displayed. I will not be using this service again, I don't want rehimbursing, as I have paid for a valuable lesson !!!”

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Posted 9 years ago

“I was slightly apprehensive of using this type of service but have only positive things to say. booking was easy even though I had to change the date. The collection of my car was on time and returned earlier than expected. No fuss or stress.”

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Posted 9 years ago

“I was lead to believe in the morning that my car had passed it's MOT and they had a service to do. And then was asked if I would like to pay a deposit towards my next MOT and service which would save me 70% on future work. I greed and was invoiced immediately and asked to pay ASAP so that they could then get my car back to me. In the afternoon I received a phone call telling me my car had failed the MOT and it would cost a further£160 to sort the problem out. They deny telling me it had passed and when I told them what I thought of them they said they were preoared to bring my car back and I could take it elsewhere. The deposit I paid for future work is money down the drain because I will never employ them again. I should have taken heed of all the awful reviews.”

Helpful Report

Posted 9 years ago

Hello David, we’re sorry for the delay in responding, and to read that you were not satisfied with your service. We’d be keen to discuss with you the points you have raised. If you’d like to do so, email us at hello@servicingstop.co.uk and a member of our Customer Care team will be in touch. Kind regards, Dean

Posted 8 years ago

Servicing Stop is rated 1.9 based on 3,617 reviews