Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,617 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to take account of my requests when handing over the car. Returned with a failed MOT because they did not put air in the tyres (as I had asked them to do when the car was collected), the rear number plate (new plate was in the boot and just needed sticking on as I had pointed out when the car was collected), lights were not aligned and they did not adjust them to get it through an MOT. In addition I had asked for a full valet and was happy to pay extra but this was not done. Customer services were not interested in sorting out any issues just wanted to take payment asap. I certainly wont be using this service again.”

Helpful Report

Posted 9 years ago

“We were really pleased with what Servicing Stop did for us. They took our car for an MOt and had it back in a few hours with a pass. Really nice people to talk to as well”

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Posted 9 years ago

“Excellent service recommended and the price is right.”

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Posted 9 years ago

“Great value for money and convenient. It is the second year I have my car MOT's with Servicing Stop. It was convenient for the car to be picked up at my home and dropped off at times to suit me. The first MOT bulbs needed replacing and they called me and asked I wanted them to replace them and the cost of the replacement bulbs and putting them in was very reasonably priced. I would definitely recommend Servicing Stop and will be using them next year.”

Helpful Report

Posted 9 years ago

“Amazing service that takes all the stress out of MOT's. Very competitive prices for MOT and possible repairs that may be needed. I will for sure be using this company in future!”

Helpful Report

Posted 9 years ago

“overcharged VAT rate net VAT poor poor will never use again no way they are a rip off.”

Helpful Report

Posted 9 years ago

“DON'T USE! Having used this company for a number of years, including other family vehicles and my husbands company vans. I have lost all faith in them. The warning was there a few years ago when there was a big mess and inconvenience with my daughters booking. This time having given the the benefit of the doubt last year, when they contacted me to advise they could not fulfil my booking in a few days, which had been booked for a couple of months and wanted to re-book for another date, when I had taken the day off work and cancelled all plans involved in using my car. They did manage to find a garage that could complete the service, although a long distance from where I lived. This year a different garage to the one on the pre-booked date many months ago. Originally one in Oldham, but on the day one from Stockport. Something tells me this company is either overbooking, through greed, or just incompetent these days. But worse still upon returning my vehicle the engineer, show me a picture on his phone, telling me this is what was found in my oil tray. In it is a rag. I ask if the large oil stain is wet or dry, he advises wet and that you can see where the oil is leaking from. I asked him to send the image to my phone and after he left I rang Servicing Stop. I advised my car has been returned with an oil leak, and also asked why when they rang with the recommends, nearly £200 worth, was the leak not mentioned and only now on my doorstep whilst handing the keys over! Incidentlly, this all happened on the 6/4/17. It took until the 4.5.17 to get my vehicle back in for investigative work,. Mind you initially they tried to wash their hands of it, telling me the work was not under warranty. Upon it's return after the investigations, I was advised there was no oil leak. So now there's suddenly no leak, or was there never a leak. The garage assured me there was no leak and could offer no explanation why the mechanic who brought my vehicle back told me there was. To re-assure me they said I could call in with my car in a few months and they would check it again. I received a better customer service from them than Servicing Stop. I was advised by the manager due to all the trouble, inconvenience and my own time spent trying to resolve this, hours on the phone to them, that she would put this forward for compensation and I expected a call or some form of communication from them, which to today 13/7/2017 I hadn't received, therefore I made a call, it would seem that the manager tried her best not to speak to me, advising that they were waiting for a report and also suggesting that I was going to get a second opinion. This I didn't need as the garage offered me the facility to take my car back for checking in a few months. The top and bottom of this is the company look for excuse after excuse. My offer of compensation was a free MOT worth £19 when you add it to a service, what an appalling compensation offer. I advised I had already paid them £25 on the day of my service in April to secure a discount in 2018 on my next service. Joanne the manager offered to refund this back as a gesture, I advised this is not compensation or a gesture, as this is my money that Servicing Stop have been earning interest on for the last 4 months. Needless to say after many years as a loyal customer I WON'T BE USING THEM AGAIN!”

Helpful Report

Posted 9 years ago

“Quick easy and friendly service, would HIGHLY recommend!”

Helpful Report

Posted 9 years ago

“They took my car for MOT from job place and brought back there in 4 hours. I saved my time and money, because they're cheap as well”

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Posted 9 years ago

“It's obvious from reading the reviews carefully that the 5 star ones are written by Servicing Stop. The same people are writing 5 star reviews with the same grammar, same spelling mistakes, and the use of the word "definitely"!. Beware!”

Helpful Report

Posted 9 years ago

“Absolute shambles. Avoid at all costs!”

Helpful Report

Posted 9 years ago

“Absolute shambles. Avoid at all costs! The garage they used didn't fit new brake pads properly. Every time they arrange for a different garage to pick up the car to fix the problem no one shows up. This has been going on for months now! I have never experienced anything like it.”

Helpful Report

Posted 9 years ago

“Had a confirmed booking which they then cancelled...The day before! Will never bother usING them again. Had made arrangements and completely messed up my whole week. Confirmed obviously doesn't mean confirmed in their book.”

Helpful Report

Posted 9 years ago

“I booked to have my car serviced on 28 June, received confirmation and, later, an e-mail reminder that it would be picked up between 8 and 10am. Nobody came...I phoned Servicing Stop and was told I HAD CANCELLED THE MOT!...After some arguments I was asked if I wished to rebook, which I did for Monday 10 July. Again, I received a reminder shortly before reminding me that my car would be picked up between 08.00 and 10.00. AGAIN, NOBODY CAME. When I phoned Servicing Stop, a rather disinterested young (at least, she sounded young) woman told me that there had been a 'technical' problem and asked whether I wanted to cancel!...I said that I wanted the car serviced BEFORE going away 6 days later but was told that could not be done. She sounded totally blasée and flatly refused to investigate whether a service could be arranged in time after all. I then e-mailed to express my extreme dissatisfaction and asked if I could have my car serviced on 24 or 25 July (the road tax expires 31 July according to the DVLA), asking for an urgent response. More than 24 hours later I have heard nothing, not even an acknowledgement. This is, without any doubt, the most appalling 'service' ever but I shall have to investigate whether it is worth suing for breach of contract as the many bad reviews on this website make me think Servicing Stop may well go out of business. DO NOT TOUCH THEM WITH A BARGE POLE!”

Helpful Report

Posted 9 years ago

“I paid for a service with oil change. They took my car and money but could not show me the results of my checks in addition to stamping the service book that they had not done an oil change. They charged me extra for the oil change as well! When I complained they initially told me the book was stamped correctly then when I challenged told me it was just an error. No customer service and despite evidence that they did not do the oil change or checks are not interested in refunding me. Taken my money and not done the work agreed. I would not recommend using them.”

Helpful Report

Posted 9 years ago

“Paid for a full service yes they changed the air filter and changed the oil but thats about all. Obviously spark plugs were not checked and auxillary belt was not checked as they were not mentioned in your report. Yet they need replacing. Yes my brake fluid needed to be renewed but £65 (no chance) and front brakes the again prices too high. Yes I made the mistake of choosing a cheap garage next time I will pay more to get a good job done”

Helpful Report

Posted 9 years ago

“Absolutely disgusting service when speaking to Jade in customer service via the phone - I asked to try an alternative garage as the one they selected has a mass of negative feedback - Jade was abrupt, rude and unwilling to assist and would not pass me onto anyone superior to discuss my options. i was told there was nothing that can be done and she cancelled my appointment in an abrupt and rude manner. I explained that maybe it would of been helpful if she could or explored different date options / different garages closer to either my work or home and none of these she was prepared to do. Stay clear as the reviews of the garage they was sending me to clearly did not check or service cars correctly and within an hour of a vehicle arriving they increased the price massively for quite often work that was not required.”

Helpful Report

Posted 9 years ago

“They changed the date of the service twice! In the end had to cancel as the third date avaible was 3 weeks from initial booking!”

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Posted 9 years ago

“Terrible service. Cheap rates that you never receive because the garages they use 'aren't available' most the time. Phoned up on a Saturday booked a service and MoT for two weeks time. I was told if there were any issues then I would get a call on coming Monday. 10 days later (2 days before the service date) I receive a call saying that the date that I had requested was not available and provided alternate dates which weren't suitable. Had to book somewhere else on short notice because I was going on holiday the following week. Absolute shambles and very inconvenient. Will not be parting with my money to these jokers anytime soon.”

Helpful Report

Posted 9 years ago

“I booked my car for a full service but only received oil change an air filter when I retain my back and checked my car he was too much oil 1.2 L oil extra this could blow my engine to everybody Think Twice guys maybe slave it cheap but you know what's not worth it”

Helpful Report

Posted 9 years ago

Servicing Stop is rated 1.9 based on 3,617 reviews