Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,562 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,562 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and great value”

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Posted 8 years ago

“We were very happy with the service that we received from Servicing Stop. They picked up and dropped our car back at the times they said they would and the job was done as they promised.”

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Posted 8 years ago

“Professional. Very convenient. Competively priced. Great customer service. Faultless!”

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Posted 8 years ago

“Fab service throughout,from collection to returning. I changed the return address after the service and obliged with no trouble at all.Realy pleasant & courteous staff. Excellent service all round, will recommend to family & friends. A+++++”

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Posted 8 years ago

“Quality affordable service, very convenient. Would highly recommend.”

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Posted 8 years ago

“Great service would use again”

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Posted 8 years ago

“Picked up on time, delivered back on time.”

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Posted 8 years ago

“Good value turned up on time and did a great job”

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Posted 8 years ago

“You should believe all the bad reviews for this company so I won't go into so much detail. Overcharged, misled, work not carried out as described and nonexistent customer service. £144 for new pads, front only. Oil not included with their 'full service'. Engine flush, £45, neither asked for or an MOT fail. Paid £100 for new windscreen washer bottle, but week later (when changing bulb) NOTICED THE OLD ONE HAD NOT BEEN REPLACED, an extra 100 quid on absolutely nothing! Worse still, the only customer service I received (when at first suggesting that the garage they used was at fault) was an automated email asking to "rate the support I've received"... Absolute joke and its all on me apparently! Continuing to fight my case, but in the mean time, please save yourself from this pathetic, shameful business and don't get your car MOT/serviced with this poor excuse for a company.”

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Posted 8 years ago

Hi Jim, I’ve looked into your booking and can see this has been resolved by our Customer Care team. Regards, Dean

Posted 8 years ago

“Just a fantastic service”

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Posted 8 years ago

“it was a good price and the time it took was good as well”

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Posted 8 years ago

“Very good service.”

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Posted 8 years ago

“Easy to use. Good customer service. Great value for money. Cannot fault. My new "go to" for servicing.”

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Posted 8 years ago

“his company state that they service vehicles according to the manufacturers schedule which is not true, they serviced my car and i had to pay an additional £333 for it to be done as per manufacturers schedule. They also stated that an engine management light was on in the car which was not true and that cost me £79 + vat to diagnose and get put off. I have been charged but have received no diagnostics from this company or the garage that serviced the car. They also stated my car needed an engine flush at £45 + vat which was not true as the car has only just turned 2 years old. I was quoted £30 for Adblu to be put in the car which is part of the service and then charged £65 + vat. The car also came back covered in mud inside and out, and also an additional 35 miles on the clock over and above the collection and delivery miles.. They state the service your car to manufacturers schedule and this is simply not true, and then when the car is in the garage they call you with a list of extras that should be done with the service. This company will fleece you and they take no responsibility for anything that happens to your car.”

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Posted 8 years ago

Good morning Sandy, I'm sorry to hear that you were not happy with the service we provided. We do indeed service all vehicles according to the manufacturers servicing schedule and only suggest additional work when necessary based on garage findings and manufacturer recommendations. We picture all used parts or items requiring additional work and add them to our app, sending them through to you following the service to ensure you can see for yourself the work that needs changing. All work recommended to you is completely advisory, it's our role to simply inform you of the garage findings and alert you of any work that is required. While it is imperative we let you know of the work that needs attention - the choice remains in your hands whether you wish to have this work carried out with us or another provider. With regards to the Adblu, I am unable to find your booking on the system by your name alone. Could you please provide me with your reference number or registration by emailing hello@servicingstop.co.uk and I will investigate this further. Kind regards, Jacqueline

Posted 8 years ago

“Great service, smoothly run, friendly and efficient.”

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Posted 8 years ago

“Good alround performance. Everything from the collection to the returned vehicle. Ringing beforehand to check and confirm information then to ring and say if anything was wrong and offer me other services if I wanted with the prices. Very good service.”

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Posted 8 years ago

“very nice price”

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Posted 8 years ago

“No hassle, good value, everything happened as you said it would. Service messages dealth with and Service Book stamped. A great experience”

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Posted 8 years ago

“Collected from work-good service”

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Posted 8 years ago

“Excellent service .. collected / returned .. Very competitive pricing .. Will use again !”

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Posted 8 years ago

Servicing Stop is rated 1.9 based on 3,562 reviews