I was originally given one price which stated a £26 reduction for a loyalty discount. I called up to ask if this price included the £25 I had paid upfront last year and the guy told me no and that payment would be taken off at the end. Only when I received my bill this was f the case at all. And I was told the loyalty discount was actually my £25 that I had already paid upfront last year, .which does not make it a loyalty discount at all! It is actually money I had already paid. This is really false advertising and I rang up to complain but I got no satisfaction from the guy who I spoke to. Also my vehicle was not washed or hoovered like most garages provide when they provide a service.