Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,562 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,562 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The scratched my car and never fixed it, horrible expiriance, not recomended at all”

Helpful Report

Posted 7 years ago

“I was happy as there was 60% ( it is just to grab your attention and it is not real), and the service job will cost £ 120 at the beginning. The pick guy arrived on time. three hours later I had a call from the customer service telling the car is in good condition but there few things need to change in the brakes ( not sure what was it ) and will cost you in total £ 325 !!!. Because of my little experience and not understanding of what that was all about I just paid it. On Delivering the car, the guy told me, oh by the way the front wheels will need urgent change!!! .I told him I paid £325 and no one mentioned that to me. He was surprised by the money I paid and all that he said I am sorry and have a nice day. I think there is a local garage who did the real stuff and charge logically and there is the man on the phone who makes up a fancy number and there is me the foolish customer who just pay whatever asked to.”

Helpful Report

Posted 7 years ago

“Awful service from servicing stop LTD. The garage my car was allocated to tried charging me directly for work that needed to be carried out. And after reviewing there recommendations I found that the work would have been half the price. The garage said go through them directly as it was cheaper than going through service stop... Be aware they do not allow you to have your car back until you have paid them. Also my car was not returned and I had to collect it myself. Best to go to a trusted garage yourself and book in with them otherwise you will be paying double what you should. My service from this company was poor at best... I liased with their customer service team and did not have a phone call back. In the end they still sent me demands for a service I did not receive. Hope the £20 was worth it servicing stop LTD...”

Helpful Report

Posted 7 years ago

“Customer service impossible to get through too . The service was carried out and then the mot was carried out by the same garage and the mot was a fail from the things that the service check sheet said was ok”

Helpful Report

Posted 7 years ago

“Just watched the old rogue traders report on YouTube and pretty much sums up my experience. I bought a cheap old car for my daughter so wanted too make sure I got the full service. The MOT is good for 8 months so didnt need safety checks. The guy arrived late to collect the car but that wasn’t really a problem for me. A few hours later they called me with a list of advisories that I refused as the costs were extortionate. But they had apparently found a spring that needed replacing on the suspension. They were basically refusing to return the vehicle as it would be dangerous for the driver. They charged £185 for this taking after I haggled them down £20 and £95 for the service. Then asked for a deposit to reserve the next service at the same price. As you can imagine I refused. But my daughter has paid out £275 for a service on a £500 car. And I have no idea if the car was actually dangerous to drive or whether we were ripped off, after reading reviews and watching watchdog I strongly suspect the later.”

Helpful Report

Posted 7 years ago

“Full service , Middlesbrough. The people who picked up and dropped my car off seemed friendly and genuine. How ever when I got the call through saying my car needed lots of work including a desperate need of brak fluid (which had only need changed 3 months earlier for its mot) the guy on the phone was very pushy for me to get all work recommended done . I got all work done except the brake fluid as I knew for a fact it wasn't needed! Paid well over the odds but had to pay to get work done and car back ! Would not use again and would not recommend to anyone !”

Helpful Report

Posted 7 years ago

“Arrive late for pick up Deliver car back late Suggest to u that fluids need reflushing and tactically suggest on the phone that if you don't pay for this then it will cost you hundreds of pounds to replace the part. Customer service is terrible You get lured into”

Helpful Report

Posted 7 years ago

“I wish I’d seen these reviews before I booked with Servicing Stop - I found them online and had never heard of them but they had a compelling offer, so I decided to give them a try. They get one star for collecting my car and delivering it back when they said they would. Car failed the MOT but the garage phoned and kept ‘suggesting’ additional add-ons that I would have presumed were part of the service I paid for. Total bill for service & getting through the MOT was over £500. One of the items I’d been charged £70 for had already become unfixed by the time the car had been returned to me in a 10 mile trip. I queried just this charge and it took 3 weeks of emailing the company who act as the middleman between you and the garage. The upshot was that the garage refused to refund the £70 but offered to quote me to fix it again. I will never use them again - I have previously used Halfords Auto Setvices and they have always been excellent - I shall stick with what I know in future. I think Servicing Stop are like a middleman company who local garages are contracted too & SS do the promoting & advertising then dish out work to the garages. I felt like my garage were just trying to make as much from me as they could & didn’t care about valid complaints.”

Helpful Report

Posted 7 years ago

“Recently had a service. Car was collected late and dropped off an hour and a quarter late in the evening leaving wife and friend stranded. In the end my friend had to get a taxi home whilst my wife waited in the work car park for the car to appear. Excuses about traffic blah blah blah. Couldn't get through a few times on phone. They tried to add on "fuel treatment" on a 1 yr old car. Watch out. Not that impressed and I don't think especially cheap after the delay etc. Was offered refund if taxi fare but receipts/invoices were required. After an hour and a quarter late I'm not jumping through hoops for £20. Poor customer service. Garage where car was being serviced was a fifty mile round trip away and I live on M8 corridor. Not exactly in the middle of nowhere. I recommend you steer clear and find a good local garage. One star!”

Helpful Report

Posted 7 years ago

“AVOID - failed to turn up on arranged day/time and then email to say that I had cancelled the booking which needless to say I hadn't. Should have read feedback before I booked as it appears this was not an isolate case!”

Helpful Report

Posted 7 years ago

“Fraud and incompetence as a business model I booked an MOT and a service for my car in late July at Servicing Stop and after nine days of weirdness (the only communication I managed to get after lots of phone calls was of the ‘we are working on it’ type) I had the car returned with a failed MOT. The reason for this failure was that the airbag warning light was on. The garage contacted me and advised that only a new airbag would fix the problem at a cost of more than £500 to which I agreed, I paid this amount and asked them to proceed. However,the problem was not solved and then they went on to ask for a new steering wheel airbag to be installed at a further cost of £600!! I realised then that something was not quite right and I asked them to return the car even with a failed MOT. After a few days I asked a mechanic at a local garage to identify the problem. He ran a simple diagnostic test and very quickly he identified the problem in the steering wheel squib which I was able to buy online for £30. The total cost including the diagnostic test and the new MOT was £116 and I have been running the car for 6 weeks without any problems. In contrast, all that Servicing Stop could do was keep asking for new airbags, hoping maybe that the problem would somehow go away, while, of course, lining their own pockets at my expense. I’ve had numerous communications with Servicing Stop who first came up with the verdict that the work in my car were carried out to the highest standard. When I told them how easy was to fix the problem at a minimal cost, they produced a different verdict that the work in my car was carried out in good faith!!! And, of course, they don’t want to talk about any compensation. Dear readers of this review, I don’t want to bore you with any more details, but let me add only this: there are many good garages out there who are honest, reliable, competitively priced and much more, everything that Servicing Stop is not. Maybe convenience? but there are good local garages almost everywhere. Servicing Stop are a pointless and irrelevant waste of time. Chris Rigas”

Helpful Report

Posted 7 years ago

“Avoid this lot they are inefficient, unreliable and their Customer Service is terrible - if you think they’re going to turn up on the appointed date we’ll dont be surprised if they don’t - I’ll never book anything with this lot again”

Helpful Report

Posted 7 years ago

“Do not use! Stay clear!”

Helpful Report

Posted 7 years ago

“Exposed on BBC Rogue Traders, check on youtube type 'servicing stop rogue traders' Will show how they rip off customers.”

Helpful Report

Posted 7 years ago

“If i could give less than a star i would. Where do i start. So i booked my Full Service and MOT with ServicingStop, my first time i have used them. I was texted and emailed stating my car would be picked up between 8am - 10am, 2pm and i had to call them to find out what was going on, guy turned up 45 minutes later, claimed he had called me (no miss call) took my car and said it would be done and returned that evening. I missed a call from ServicingStop so didn't make payment until 5pm, so giving it was my fault in missing the call i was told my car would be returned the following morning. 12pm still no car! so i call, get told it will be returned on the day at around 5pm, 5pm comes still no car! (this is a reoccurring theme) so i ring the partner garage (Marwan Motors, SE18) who tells me he will be dropping my car after work at 7pm. well he finally turned up at 7.45pm YES 7:45pm, he pulled up and asked me where i would like the car parked, so i said just reverse into that space there, as he does so i realise there is NO RESERVE LIGHTS! so i ask him if he did the MOT, now this part is golden! "yes sir i have, but the MOT offices are closed so i couldnt put it through, i'll drop it off tomorrow", so i ask again, if you did the MOT, surely you checked the break lights, He spouted lots of stuff but didn't actually answer the question. This was on 19/9, to this date 01/10 i STILL havent received my MOT certificate. i was close to reporting my car missing, the driver then called me at around 8:30pm to say he had left his own car key in my car, so could i drive to sidcup to drop it off to him, you can imagine my reply! I report all this to servicing stop, who's customer service advisor tells me i will definetely be entitled to a FULL REFUND and Customer Care would be in touch. 01/10 i call them and ask what the hell is going on as no one has been in touch. The reply i get below; "Dear MrXXXX Hope your well. Apologies for the delayed response as I have been away the past few days, so I have spoken to the garage and they have stated they will send your MOT certificate for you. With regards to the tyre, they have said they used a brand new tyre on the MOT and with regards to the brake light they said this issue would have not been caused by the garage as they did not do any wiring work for you. Please do not hesitate to contact me if you have any further issues. " i actually cannot believe the shocking service, i thought it was the garage's thought however i am now starting to think ServiceStop is an absolute sham!”

Helpful Report

Posted 7 years ago

“It seems that an interim service which I requested did not include some of the routine jobs with a service unless extra payment is made, such as oil change, filter change etc. I requested that the inboard computer was checked to stop the "service overdue" note which came on every time I started up, but this was charged as an engine diagnostic service. So the service for which I was quoted £77.15 came to £105. not good.”

Helpful Report

Posted 7 years ago

“Dreadful and dishonest company. Avoid at all costs”

Helpful Report

Posted 7 years ago

“total rip off avoid at all costs quoted £350 for service instead of 120 as originally quoted just for adding brake fluid and engine cleaner”

Helpful Report

Posted 7 years ago

“All what i can say avoid at any cost. I been waiting days and days and all what i got is next day promises. Go to your local garage.”

Helpful Report

Posted 7 years ago

“They advertise they will collect your car but when you book they say there are no drivers available for any date but are trying to recruit some! Dishonest advertisement.”

Helpful Report

Posted 7 years ago

Servicing Stop is rated 1.9 based on 3,562 reviews