Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,562 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,562 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete rip off. Not quoting for a full service at all. Extras to a full service - oil, brake fluid, fuel wash. Selling 'essentials' at hugely inflated costs. Avoid at all costs. https://youtu.be/wneio6Q44oY”

Helpful Report

Posted 7 years ago

“Complete Rip off. I have used them previously for two years but their service has go e down drastically. To start with there was no communication after the car was picked up. Even though I called a few times I was on hold for soo long each time and after getting through to a so called customer advisor all was informed was that someone will ring me back from the garage. At around 5pm got a call that the car has been serviced but it failed the MOT and to sort it I need to do a list of things and the overall costs comes to £1100. After I told them I am not in a position to pay that much and I would want my car to be returned back I was told that someone will call back after speaking to the garage. Got a call for a different person who introduced her as the Manager and said that she is authorised to offer a discount on the charges and to get it pass through the MOT I just need to pay £575. As it sounded fishy, I insisted that I just want my car back but I was told it's too late to speak to the garage and the car will be returned only the day after if the Garage considers it suitable to do soo. Next day the drama continued and after a few calls finally was able to speak to the garage directly and the mechanic mentioned the list of works to be done and that he is not authorized to disclose charges. When I checked with a reliable local garage, I was given a charge of £350 for mandatory repairs to get it through MOT and around £80 for advisory repairs. So finally got it all sorted with the local garage for £415.. Don't know how these leaches are still being allowed to trade. Apart From ripping off the Vulnerable customers they are also spoiling the names of local garages. !!STOP USING SERVICING STOP!! Con Artists!! Complete Ripoff!!”

Helpful Report

Posted 7 years ago

“Ripp off merchants. Their business model is to leach off the vounerable people. Their sales are full of con artists. Surprised people still use them, considering, plenty of bad reviews all over the website, not to mention the BBC watchdog program exposing them last year. They shouldn’t be allowed to trade”

Helpful Report

Posted 7 years ago

“They didn't turn up, and I'm glad,after reading their reviews..Dragons Den Entrepreneurs,it's a joke,they are just after your money. It shows how dim the dragons are for backing them. These people should not be in business please do not use them.”

Helpful Report

Posted 7 years ago

“Didn't turn up to collect my car, didn't call me, didn't apologize,keep clear they are rubbish”

Helpful Report

Posted 7 years ago

“Watch this... need one say more? THIS IS ALL... TRUE: Servicing Stop https://www.youtube.com/watch?v=wneio6Q44oY”

Helpful Report

Posted 7 years ago

“STAY AWAY! BUYER BEWARE AS THEY SAY! Disgusting, unethical company who clearly do not care about the consumer! They quoted me £150 for a service & MOT with free collection and drop off. Sounded good. Within a couple of hours of taking my car they call me to say it will cost me £1100 max, £615 minimum for my car to be returned as it failed its MOT for pads and discs and unless I pay they wont return my car! Imagine, they had taken my car to a garage one hour away from my home and now threatening not to return it! My car is practically brand new and has been maintained by the main dealer up until then who did not think my pads and discs needed changing! I will be reporting these thieves to trading standards.”

Helpful Report

Posted 7 years ago

“Lack of attention from the servicing from the garage resulting in huge bill to put vehicle right. Servicing Stop customer care is dreadful, no one ever available nor ready to take ownership of complaint. Avoid.”

Helpful Report

Posted 7 years ago

“Dishonest people untrustworthy liars and con artist avoid avoid avoid at all cost trading standards is my next call do not use utter RIP OFF and the garage they use do not trust these people especially Liam And Michael blatant liars Said I need special long life oil just lied about everything do not use”

Helpful Report

Posted 7 years ago

“Please choose another option. Rude, unprofessional company (one tutted & hung up) . On the garage side: 'local' was 80 mile round trip and nearly 1/4 tank diesel. 'same day' is garage keeping your car until lunch next day without even letting you know whats going on. 'MOT' passed with faults that a reputable garage said shouldn't have been passed 'Service' what a joke. No evidence whatsoever service was carried out other than a smudged stamp with the wrong mileage in my book. Despite repeated requests for resolution Servicing Stop just ignore you. Contacted Trading Standards & seeking refund via 14 day online policy. AVOID!”

Helpful Report

Posted 7 years ago

“chose this company as it was offering "service plus MOT at 60% less than approved garages" - how wrong i was ! people who came to collect car was decent however got call soon after saying the work will be coming to £900 PLUS The person on phone was very pushy saying all 4 break pads need replacing or MOT fail - despite pads being replaced in 2017 and various oil changes etc needed, ultimately agreed to £837. My wife on hearing tried to call back to cancel however no was then unobtainable despite many calls so ended up paying”

Helpful Report

Posted 7 years ago

“Booked an MOT through this site mainly due to the pickup - return from work facility. Will never use again. Was left without car for entire weekend as SS did not call me to authorise MOT repairs until late on Friday afternoon, hours after garage had done initial test. Rep then told me car would be returned the following day (Saturday) - turns out the garage doing the work is not even open on the weekend !. Car was returned at 17:00 on Monday after numerous calls. Upon arrival car was absolutely filthy - had clearly been left outside all weekend and was covered in bird droppings. Contents of boot had been literally dumped on the back seat and footwell. Possibly the worst service I have ever experienced, both from garage and booking service.”

Helpful Report

Posted 7 years ago

“Horrendous company - kept car for 3 days -overcharged for work and added unrequired work also. On MoT retest tried to add even more work not identified in the MoT the day before! Stated couldn’t do more work as required parts but then suddenly returned car unexpectedly stating it was done even though there was no time to do any work even if they did have the parts!! Complaint raised and admission that service appalling but refused any refund and they weren’t bothered my kids had to wait for collection from nursery on day 2/3 as they kept car on short notice- DO NOT USE!!”

Helpful Report

Posted 7 years ago

“AVOID AVOID AVOID!!!! Tried to charge me nearly 2000 pounds for work After speaking to another garage only my wing mirror needed doing to get through the mot they charged me 400 pounds. There advisors are pushy they tell you, you need special oil at an extra 28 pounds and advise you that your car needs so much more work done than it actually does. The garage that they sent it too rang me to say they would do it for 650. They are overpriced and the garage goes behind there backs to still try and get the work. I will never use them again. Pushy advisors.”

Helpful Report

Posted 7 years ago

“Didn't return my car when said they would. Had to get a cab to drop my kids at school and get to work. Couldn't contact any customer service rep. after 6pm although open until 8pm. No compensation for cabs and wasted time/inconvenience Spoke to multiple advisors the following day who said they would call me back and never did. Was likely a genuine misunderstanding but terrible customer service made sure I won't use this service again.”

Helpful Report

Posted 7 years ago

“Excellent service from start to finish. Great communication. Will definitely be using them again.”

Helpful Report

Posted 7 years ago

“Do not use . How can my car get a service with all the do called report ok then fail on an mot immediately after the report . Corrupt and bad customer service . DO NOT USE”

Helpful Report

Posted 7 years ago

“I booked my service online being quoted £118 + a possible £25 for spark plugs or special oil. the cost was actually £249 witch included a charge of £30 = VAT for engine flush (Reduced from £40 when I complained). as this seemed expensive compared to what I had paid in the past at a main dealer. I got a friend to contact the Garage and ask how much they would charge and was advised that they charge £7 as it is just added to the engine oil, taken up to temp and then flushed out!! I then got my friend to call the garage back and ask how much it would cost for a service and the extras I had been charged for! They said until inspected they would not know if the brake fluid would need changing but, did come back with an estimate of £170??? This would lead me to believe that Service stop inflate the costs!!”

Helpful Report

Posted 7 years ago

“Service cost 100 but then charge 200 for oil filter, upgraded oil and break fluid which is 35% more than any other garages ie kwikfit, mr clutch or halford. So £100 service is a trap. Won’t comeback again.”

Helpful Report

Posted 7 years ago

“horrible expiriance, not recomended, they made me pay for breaks which were changed 3 months ago”

Helpful Report

Posted 7 years ago

Servicing Stop is rated 1.9 based on 3,562 reviews