Raf
I can say that a full service really did make a change to the quality of driving, which is smother, so well done to a mechanic and the garage. However, I'm not happy with Servicing stop company as they are not honest and press you to pay for an extra work that they haven't contacted you about. In my case, I booked a full service and MOT for £140.27 but around 1.30 pm (5 hours after car was taken) servicing stop person called and said that my car has passed MOT but I need to pay £27 extra for specialist oil that my car requires (not really), and £65 for a brake fluid (it actually does need it but not for 65 quid). When I said that I have booking to pay £140.27 on and not planned to pay more, he argued that I have to pay that as it is an safety issue and my car manufacture advisory. It would be no problem for me if they have called me before and asked me if I want to proceed with it, I would say that standard oil is fine for 5 years old toyota and I can pay £40-50 for a new brake fluid. On their website you can find that they will not charge you any extra without your permission but is not true. When I said that I wouldn't pay extra and want to cancel service with them, he said they will not release my car as it will be not safe. Finally, he asked for £246 but I have paid £220 to have a peace of mind and my car back. Overall, it wasn't a nice experience,I felt being deceived and misguided by their website and customer service attitude. Would be one star if not mechanic and garage they have used. Mechanic who brought back my car, gave me his contact, so perhaps I just go directly to him next time. Avoid them ,find a local garage. Seriously, I have no idea who give 5 star review, perhaps friends and family?? Be careful!
5 years ago
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Servicing Stop has a 2.0 average rating from 3,136 reviews

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