Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,620 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,620 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful company, booked my car in for a full service and MOT on a black Friday deal. I knew my vehicle was in good condition and had nothing wrong with it. Car was collected with no issues. Got a call later in the day to say my car had failed the MOT due to a serious suspension leak and then the representative told me I had lots of advisories and tried to force me into letting them do the (well overpriced) work. I explained that there were no issues with my car at all. The man became verbally aggressive and told me I still had to pay for the 'specialist oil' they had put in my car or I couldn't have my car back. I paid, took my vehicle to another garage who said there was nothing wrong with it, that a full service hadn't been carried out, there had been no 'specialist oil' added to my car. It passed the MOT straight away with no issues. These guys are the scum of the earth. DO NOT USE THEM. I will be taking this further”

Helpful Report

Posted 4 years ago

“Run a Country Mile. Stay Away.”

Helpful Report

Posted 4 years ago

“Advertise low prices and bump it up with work that does not need doing in garage. I denied extra work and then they sent an invoice with £300+ to pay for what was meant to be a simple service. Had to pay or couldn’t get car back. Garage we’re not helpful and said i had to speak with servicing stop. Couldn’t get through to anyone on the phone. Finally got someone to email me and promised a refund back in November 2021. They said it had been processed and I should have received it. Let’s just say I’m still waiting for that refund… emails being ignored. Phone calls not connecting. Avoid at all costs. I wish I read these reviews before I used them.”

Helpful Report

Posted 4 years ago

“How DARE you make your paying customers pay overpriced invoices for work that doesn’t even exist, and then not even bother to deliver their car back to them. My car was collected at 8.30am, got a phone call from Chris (there you go mate you wanted me to mention your name) to say my bill would be £380 (for full service, oil change, pollen filter change, engine flush and long-life oil) first of all wtf is long life oil??? you did the oil change why are you charging me for the oil used in the oil change which was included in the original price? absolute muppets. so baring in mind I paid the invoice at 11.47am, they went silent on me, all the calls just went straight to voicemail, the office was “closed”. I currently have some random taxi just sat on my drive that they came in???? you lot are an absolute joke, I had to drive to the service garage to collect my car because you didn’t bother to let the garage know they could deliver my car back to me. Look how much I called you to try and get some answers on where the hell you’d left my car. watch your work dry up you absolute bunch of embarrassments.”

Helpful Report

Posted 4 years ago

“STAY AWAY FROM THIS COMPANY - SCAMMERS & FRAUDSTERS! - should read STOP SERVICE not ServiceStop ! My usual garage had long waiting time for MOT service hence decided to book with another provider. Initially wanted to book with Kwik Fit and only before paying, noticed the website I am on is ServiceStop and not Kwik Fit. As they had January sale 40 % OFF decided to give it a go and book in for MOT with Interim Service. Things looked promising - good website, communication via email and txt messages, up front payment for the service. Few hours after collecting my car, received phone call from ServiceStop informing me that my car failed MOT due to faulty windscreen wipers pomp (it worked in the morning of collection as used to wipe off snow residue) and I must pay additional £29.99 for engine oil change (not included in the service), and failure to do so will result in them keeping my car. Advisor who called to informed me of such, didn't accepted my explanation that I have not requested for oil change and this should have been agreed with me beforehand, referring me to T&C and hunged up. I opened T&C which clearly states that any additional work needing to be carried out on the car, will be agreed with me before commencing. They have also sent me confirmation email stating that I have accepted additional charges, which was a lie !!! By doing so they have acted against they own T&Cs ! I have then received phone call from the garage which was working on my car, called PAK MOTORS in Glasgow (Ibrox) who agreed with me that they shouldn't have changed the oil without speaking to me first and £29.99 charge will be voided. Instead I should pay them £50 for fixing my windscreen wiper pomp that was blocked and they used power-pressure hose to unblock it ! (Please note on the day of the service there was a snow fall in Glasgow with temperatures around zero, so if anything it was frozen not broken). After informing them that I won't be paying anything extra, as this wasn't agreed on, I have received threats from the garage worker saying that my car won't be relised and if I come to the garage harm will be done to me ! My partner and I drove to the garage and called police to help us get my car back. The owner of the garage have yet again played one more trick in front of the police saying that we owe him £120 for MOT and Service, although everything has been paid in advance to ServiceStop ! With the help of the police officer I got my car keys back without paying anything extra and found PASS MOT CERTIFICATE on the car seat ! Nothing was EVER wrong with the car itself or wiper pomp - the garage and ServiceStop were trying to make extra cash hoping I will surrender to they demands and company bullying! Tomorrow I'll take my car to my usual garage to have a health check done - just in case.”

Helpful Report

Posted 4 years ago

“Never use these people! Was cancelled on 3 times, on the day. No communication from the team. Was booked 6 Months in advance and pre paid for. Ended up getting a refund and going directly to the garage. MOT ran out by the time the car went in. They blame the garage over the phone, but when I contacted the garage they had no record of me being booked in. No compensation for missing 3 days of work waiting for the car to be picked up. Worse company ever. Wish I had read the reviews first.”

Helpful Report

Posted 4 years ago

“Should have read this before booking. They specify they will pick up car between 8am and 10am day of service and MOT. I waited in, no one came, couldn't get through whatsoever to make query. Ended up cancelling via their online form. Still awaiting refund which has been over a week now. Their site does say refund processed within 14 days. Which is ridiculous in this day and age, I'm fairly sure they will simply wait until the 14th day to process then I'll have to wait a further amount of days for the funds to hit my bank account. My money and it appears many many others will simply be making them interest. Glad I actually cancelled as I wouldn't want the nightmare of them up selling me stuff the car doesn't need and them holding my car to ransom. Their site has typical short glowing reviews, all penned no doubt by the same person. Just look at the reviews on here. I think gives a truer reflection. Don't get stung by them, utter cowboy outfit.”

Helpful Report

Posted 4 years ago

“Not worth it May seem like a good deal but try charge for things not needed. Said I needed to pay for oil change which should have been included, cam belt needed changing which was done less than 12 months ago, brake fluid top up, surplus for getting rid of old oil, the list went on. When i said I just wanted the report and we'd sort out the work ourselves he said he'd have to charge me a fee of £29 for not doing any of the work?! Horribly rude and cocky attitude. The only positive about the service was my car was back by the time I was home from work which on looking at the other reviews has been a massive problem for some people, getting their cars back. My advice, pay the little bit extra and go somewhere else. Your only going to end up paying it out anyway.”

Helpful Report

Posted 4 years ago

“Did not come for the car. Does not answer phone- have yet to receive a refund!”

Helpful Report

Posted 4 years ago

“Completely a rip off, I was told my car has an spring broken and it was nothing like this, now my car is making noise as I complaint and I went to the garage to be bullied by their people I collected my car tho. I am requesting my money back by court case paid £ 104, then collection £ 196.80, then another monies to cover the damage on my car as developed a noise as they tried to change spring when not necessary and arm joint is broken now a total £ 650 and I will win with all your helpful experiences. I still look forward to my refund. They claim changed break fluid also another hoax. they charge for topping up all invoices.. crazy company. AKL”

Helpful Report

Posted 4 years ago

“Terrible company , I had my car serviced with this company last year. They called and told me that I needed new break pads …I declined they also said that I needed new windscreen wipers They were very smooth talking but I declined.After the service I took my car in to get my brakes checked I was told I had at least 9 months left on them., I also asked them to check my wipers I was told that they were fine….so I would never use this company again….what appears cheaper works out more expensive. I cannot bare being taken for an idiot.”

Helpful Report

Posted 4 years ago

“If I could give zero iwould. I booked service booked for 20 Dec 21. I had already booked a day off work for this. About 4 days before they phoned to say they would have to cancel and gave me other possible dates. I accepted 11 Jan 22. They said they would confirm the new booking. After a few days I hadn't heard anything so contacted them. Asked is the booking for 11 Jan still ok or if not could I have a refund and I would go elsewhere. Received an e-mail telling me they are a bit stretched and they would refund the money in 5-7 days. Glad I hadn't booked another day off work.If I hadn't contacted them I would have been waiting on the New Year to get car serviced, they did not have the decency to have let me know. Ironically the e-mail sent to me had a link to book a service , couldn't believe it , you could NOT provide the service. Will never use them again and am letting my colleagues in my organisation know the type of service this firm give. Will use a reputable company in future.”

Helpful Report

Posted 4 years ago

“They damaged my car sump and bumper and my car dumped oil all over my drive. They charged £750 for the pleasure of a service,MOT and replacement of a rubber part near the wishbone. When I emailed, phoned no one answered. Eventually I got an answer and they told me to take to the garage. The garage put sealant on my sump. My drive is still yet to be cleaned and they are insisting I still pay £750. 2 other garages said they would have done the same work for £250 without damaging my car or my drive. Apparently I am responsible for any damage done during the pick up and drop off!!! Which is when they say this damage must have been done.”

Helpful Report

Posted 4 years ago

“AVOID AT ALL COSTS The price is cheap so they can sting you with extras once in the garage. Even then, the majority of actual relevant servicing parts needed DO NOT GET DONE. YOU HAVE BEEN WARNED”

Helpful Report

Posted 4 years ago

“The worse experience ever they failed my car mot cause u I didn’t pay them what they wanted but the full device was to be £166 but when it came to dropping the car that was near £500 these guys are scums and should be reported to trading standards as they don’t ask permission to do extra works as they don’t do also chances of further damage to your car so be wary of three cow boys!!!”

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Posted 4 years ago

“Worst ever service in the UK.. they will rip you off your money..trick of the trade..YOUR CAR FAILED THE MOT..THEN YOU FORCED TO PAY THE PARTS..ETC..COSTING ME 450£ total FOR MOT, INTERIM SERVICE..172£ for front brake pads, and 88£ for headlights alignments plus vat ..NEVER SEEN THIS BEFORE .ARROGANT STAFF..YOU CAN NEVER REACH THEM.AS THEY RECOGNISE YOUR NUMBER..HOPE THE GOVT AND POLICE TAKE ACTIONS VERY SOON..POOR REVIEWS.OVERALL..A SCAM COMPANY OVERALL...STAY AWAY...STAY AWAY FROM THESE THIEVES.”

Helpful Report

Posted 4 years ago

“Today I went there a very small garage with rude people told me to go back to contractors, servicing stop, they gave me four different prices and invoices crazy people, my car was undamaged, now it looks it is .. I am not happy and I would not pay, will take them to court asap.”

Helpful Report

Posted 4 years ago

“PLEASE AVOID! Had my car collected for a service and MOT by one of Service Stops 'trusted' garages, only to receive a phone call claiming it had failed the MOT. The cost to put my 'dangerous' vehicle back on the road would be over £800. I contested the faults, as I had the vehicle checked over privately before the mot, and no faults was found. Following this I had the car checked at an independent garage, who concluded there was no faults with the breaks or wheel bearings, and subsequently passed an MOT without issues. Trying to rip people off out of their hard earned cash is completely unacceptable, and damn right wrong! I have tried contacting them numerous times, to no avail. They and their trusted garages should be shut down and stripped of their rights to conduct MOTs”

Helpful Report

Posted 4 years ago

“Not worth 1 star . Rip off merchants stay away . They deceived me . They ask for review before you get the bill with extortionate pricing which you have to pay to get your car back . had a full service and they charged me extra 77.00 plus vat for antifreeze nearly 100.00 for a pollen filter !!! Extra 25.00 for special oil Absolute con Artists disgraceful!”

Helpful Report

Posted 4 years ago

“Worse after care ever, the contact before the service cannot be faulted, however I was charged for work that I didn't require.. whether that work actually took place who knows. And worse still my car has been left damaged. Trying to get through to the service center is a mission and when you do get through no one can help you. I have phoned 3 times and was told all times someone would call me back I have sent emails and advised some one would get back to me. No one has!! Do not use this company or any garage associated to them.”

Helpful Report

Posted 4 years ago

Servicing Stop is rated 1.9 based on 3,620 reviews