Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,621 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,621 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service - My service has been cancelled 3 times after organising work to stay at home for collection each time. Booked my car in for a full service on Tuesday, it was cancelled the day before and re-booked in for the Thursday. On Thursday no one turned up, phoned and was on hold for 30 minutes before getting through. Was told they would contact the garage and get back to me. Phoned back as no one called (and on hold again for another 25 minutes) and told they were not able to do the service today. They could book me in for Monday. Explained this was the 2nd cancellation and was told they would see if they could do Friday, but if not it would be done on Monday and they would do a gesture of good will and make my car a priority. On Monday, no one turned up again, after being on hold for 40 minutes was told they would contact the garage and come bak to me within the hour. I got a call back to say not sure why they hadn't picked up the car and that they are unable to do today now as they picked up other cars instead. The earliest is Wednesday they could do it now. I would not use servicing stop again, 1 cancellation can happen for many reasons. 2 should be pretty rare but to cancel 3 times and for me to have to constantly chase up and spend time on hold is unacceptable!”

Helpful Report

Posted 4 years ago

“STAY AWAY FROM THIS COMPANY! Firstly, if I could have awarded this mob ZERO STARS I would but it isn't allowed!! I booked my Citroen C3 Picasso in for a service for yesterday Friday 18th February 2022. The car was collected as arranged. However, I received a call from them to say I needed a higher grade of engine oil and they want to charge £24.95 extra for the privilege, as well as a raft of advisories which aren't necessary totalling £486.18, more than I would have paid at a main dealer The original bill should have been £127.50. I paid the bill up front and was given £20 off making the new bill £107.50. My card was charged £124 28. I queried this and was told it was for all fluids the car needed and that that would be the final amount. Surely these fluids should be included in the price of the service! However, the extra charge they wanted to make for engine oil would have taken the bill to £132.45. I said I had paid up front and had been told that was the final total. The man making the call was aggressive and extremely rude, he said I HAD NOT paid for any fluids needed and that they WOULD NOT change the engine oil and hung up the phone! This of course means they HAVE NOT fulfilled their promise to service my car. In addition, they promised to return my car between 4 and 6 p.m. This didn't happen! My car was finally returned at 8.30p.m. The mechanic who returned it said he had worked with Service Stop for two months and was not going to be doing it any longer as he had had nothing but complaints about them. THIS IS A SCAM! CUSTOMER SERVICE IS NON EXISTENT! It seems they make their money by pushing advisories that don't need to be done. I would advise everyone NOT to go near this company for a service or anything else for that matter!”

Helpful Report

Posted 4 years ago

“Avoid even if you are desperate. I put one star as there is no 0 star rating. 1-Started by booking my car into two different garages. 2- wanted 460£for standard Skoda MOT and service. Negotiated down to 132£ 3-Full service does not include engine oil, air filter or fuel filter. Not sure what it includes. 3- communication is horrible. Very challenging to get hold of anyone to speak to 4-charged 20£for car collection and 8£ for fuel. 5-allegedly claimed service was done in one garage and the MOT in a another garage. 4-I had to find out the MOT centre and drive long distance and wait for re testing 5-in a nutshell it is very costly and time consuming. If I have the time , I would have reported them to the standard agency. 6-Sent me 20£discount which never worked. 7-Service indicator needs re setting. 8-A lot of doubts ,I probably need to do the service again. Any other garage that you know would be much better. Never again”

Helpful Report

Posted 4 years ago

“£1550 for a routine MOT & service. Servicing Stop in Enfield has my car and my savings. They won’t communicate or answer my calls. I’m a single parent and sole carer of a son with special needs and two parents with dementia. I can’t get to my mother who is extremely vulnerable. It’s the lack of communication that’s making me so concerned, they will not communicate at all. £1550 and no car, I’m furious, worried sick about my mother and just devastated to be honest. My sons half term ruined by these total cowboys. Do not touch Servicing Stop with a barge pole. I’m now following the advice of the AA’s legal service. The stress involved has not just affected me but those I care for, They rang me frequently when I was trying to sort the money but now nothing. I really feel ive been properly scammed.”

Helpful Report

Posted 4 years ago

“Absolute fraudsters, avoid at all costs. Additional charges that were not agreed, billed and only way to get vehicle back was to pay as the phone lines are NEVER answered. My advice, avoid, Avoid, AVOID!”

Helpful Report

Posted 4 years ago

“Wouldn't use them again, called the garage and was told they can't tell me anything and I should call London,tried to say I needed work done that would cost over £200, I told them no and to return my car,they said I had to pay £29.99 for a oil flush BEFORE they would realise my car,total scammers,no invoice,no stamp on log book just a email with the work that was checked, I don't even know for sure what was done.”

Helpful Report

Posted 4 years ago

“They drove to the garage with no problems. Then an hour later they called and said my car can't be driven and the axle is broken. They asked for a ridiculous amount of money to fix it. I couldn't reach them for two days and no one is picking up. Then the sales representative hangs up on me. DO NOT use this service, liars, and scammers.”

Helpful Report

Posted 4 years ago

“Terrible. Very rude and unapproachable staff. Used as a third party garage by service stop. The driver came to pick up the car and started by trying to get into my neighbours vehicle. Once realised it was the wrong vehicle he couldn't operate the electronic handbrake. Off the car went. Following this the car had an agreed time to be back with us. Service stop rang and said it'll have to wait until the morning. So we rang the garage and finally arranged for them to drop it off this evening. Which happened. When the guy arrived he said I'll move my car and we will have a chat. Next thing I know he's drove off and I have heard nothing since. Won't be using this garage again or service stop. The stress isn't worth the money you save. Whether the service was any good I'm not sure at this point. But it all looks clean, tidy and no obvious damage.”

Helpful Report

Posted 4 years ago

“interim service and mot said loads wrong cost 800 £ never use them again late picking car up and got chared for parking at there place rubbish”

Helpful Report

Posted 4 years ago

“Had my car serviced two weeks ago they dropped it off and said they needed to update the kia app and would be back with my service book and to reset the service warning. I am still waiting over 2 weeks later i emailed service stop and they would get back to me within 5 to 7 days, still nothing, i managed to get through on the phone after about 3 hours they said they couldnt get hold of them and they left a message to ring me ( still waiting ) i asked for the contact details of the garage they refused to give them to me. I would 100% avoid this company.”

Helpful Report

Posted 4 years ago

“My car went in for a simple service and mot. THEY CARRIED OUT £800+ WORTH OF WORK WITHOUT MY PERMISSION FIRST. THEY ARE NOT TRUSTWORTHY, PLEASE STAY AWAY!”

Helpful Report

Posted 4 years ago

“Don't used there service please unless you like hassle”

Helpful Report

Posted 4 years ago

“Thieves they failed my mot on 3 rubber dust covers and quoted me £1100 🤣🤣 Phoned another garage and they said £260. Then I thought they could be lying about the mot fail and low and behold took it to another garage and it passed with NO ADVISORIES”

Helpful Report

Posted 4 years ago

“Well I won't be using these again, I obviously got ripped in with the amazing discount given for a service and mot, a very big mistake, not only were they late picking my car up but I was told it would be returned between 4pm to 6pm. Well got a call from them, he told me he received the report from the garage, it had passed mot, but they said there was five jobs recommended by the garage for the service, well I said tell me the full price...I was fuming when he said £561 I said no, but he said he would cancel two jobs but I needed an engine flush, that would take the bill to £320 again I said no, so he said I needed special oil, then said he would text me, well received the text....all ready billed for the oil, I paid as it was only £29 but I think I got a lucky escape, never again, please do not use this company, I should have read the reviews first.”

Helpful Report

Posted 4 years ago

“This company should be on rogue traders. Booked my my car in for a service and mot, so got it checked out beforehand to ensure it would pass, which it did. Surprisingly they told me it needed new brake fluid (which it didn't as this was checked) and it would cost £300 on the day, but the price would shoot up if I had it done at a later date. I refused their kind offer, to which I was told that they had had to change the oil, at a cost of £29.99, which seemed strange as it was changed less than two months ago. I paid this, then expected my car to be returned within the next few hours as no further work was being done.....how wrong I was. Evening came and went, still no sign of it,tried ringing various numbers ,no answer. The car was returned the following day with no explanation as to why it was kept. This resulted in me having to take the day off work. Save yourself the hassle and go elsewhere. The so called special offers work out the same price as Halfords, once the cost of oil and fluids are added on,whether you need it or not. So by using a local garage instead of servicingstop you will probably end up saving money.”

Helpful Report

Posted 4 years ago

“Shocking. Cancelled my booking the evening before although I had arranged work for them to have it. Booked me a new date 2 weeks away but wrote to customer service to explain I was going on holidays in 2 weeks and needed service plus fix warning light on car. Booking team were supposed to contact. No contact another email, no contact, text the number twice they used to send updates, nothing then received a curt note to say my money was being refunded in 7 days which is now 2 days before my holiday. Terrible communication and unreliable. Don't risk it”

Helpful Report

Posted 4 years ago

“Don't use them. I had my car for a full service but start a nightmare when I booked with them. My car was hold for 5 days just for a simple service. Never updated me why is keep so long. Always must call for updates and also to expensive for nothing.”

Helpful Report

Posted 4 years ago

“Like most people who give full reviews of this company I can say my experience was shocking. I used the company as I have ill health at present and just needed my car picked up and serviced/mot. Firstly whatever you need done their prices are highly over inflated and the garages they use have no say in costs that are charged and they get the parts given to them by Servicing Stop. My car failed it's Mot at 11.30am but I didn't receive a call from Chris until 3pm meaning the garage had over 3 hours where they couldn't touch my car. Chris, is a pushy salesman who started off by saying the costs was £899 without saying that this was to clear all advisories off the mot, when I said I only wanted car put through mot that was reduced to £388. I told him to invoice me for that, he didn't, the final invoice was £466 but at that point I just wanted the payment made to get my car fixed and back. Whatever you do, don't fall for his, "I'll knock £10 off if you give us a good trust pilot rating" they don't knock a penny off, ask for the invoice while he's on phone, check it's the amount he states and don't give a review until you get your vehicle back. I've see lots of people saying the same thing and I'm so amazed trading standards haven't looked into this company. I'm going to ask them to see if any laws are being broken as I'd hate to think that they take advantage of people who are financially worse of than myself. I hope this review helps someone”

Helpful Report

Posted 4 years ago

“Overall it was easy enough to book but beware the hidden costs! the price they quote on page one is not the price you pay on page three, they add addditional costs to the quoted (like disposal, etc), factor that into your budget. Their customr service is shoddy, the new webchat that their hold music keeps plugging is rubbish as when you ask for an adviser it tells you no one is available. When you ring, i hope you are ready for a very long wait also. They promised to email when the gar is booked into the garage to tell you which garage it went into, this didnt happen. The garage it went to was 13 miles away, that's adding extra 26 miles onto the count, and costing us petrol money as a result. Overall, i would steer well clear, totally not worth the 'discounted' price they quote with exrta fees, the garage also charging extra (seperate review on the garage will be going in shortly), the petrol cost of going to a garage miles away, the time and stress caused having to ring them multiple times to understand where the car is and when it is coming back, etc. I'd rather push my car off a cliff next time than have it serviced through this company.”

Helpful Report

Posted 4 years ago

“Mine is the same story as so many reviews. It would appear this is the standard approach of the company. MOT and service offered at very cheap price. Car fails MOT. The car is not then released until expensive work is paid for. My invoice included the mot and service that I had already paid for, several things I hadn’t agreed or asked for and the elements that I had agreed at more than double the market price. There’s no way of speaking to anyone as no one answers the phone and emails are replied to with an automated response. My car disappeared over the weekend with no way of getting it back. Fortunately for me the garage accidentally returned it before I had paid so I’m now in a stronger position to get the invoice reviewed. The Servicing Stop rep was furious about the car being returned and actually told the garage to come back to my house and collect it. I think their business model relies on them holding your car to ransom. Avoid at all costs.”

Helpful Report

Posted 4 years ago

Servicing Stop is rated 1.9 based on 3,621 reviews