Should have read this before booking. They specify they will pick up car between 8am and 10am day of service and MOT. I waited in, no one came, couldn't get through whatsoever to make query. Ended up cancelling via their online form. Still awaiting refund which has been over a week now. Their site does say refund processed within 14 days. Which is ridiculous in this day and age, I'm fairly sure they will simply wait until the 14th day to process then I'll have to wait a further amount of days for the funds to hit my bank account. My money and it appears many many others will simply be making them interest. Glad I actually cancelled as I wouldn't want the nightmare of them up selling me stuff the car doesn't need and them holding my car to ransom. Their site has typical short glowing reviews, all penned no doubt by the same person. Just look at the reviews on here. I think gives a truer reflection. Don't get stung by them, utter cowboy outfit.