If I could give zero iwould. I booked service booked for 20 Dec 21. I had already booked a day off work for this. About 4 days before they phoned to say they would have to cancel and gave me other possible dates. I accepted 11 Jan 22. They said they would confirm the new booking. After a few days I hadn't heard anything so contacted them. Asked is the booking for 11 Jan still ok or if not could I have a refund and I would go elsewhere. Received an e-mail telling me they are a bit stretched and they would refund the money in 5-7 days. Glad I hadn't booked another day off work.If I hadn't contacted them I would have been waiting on the New Year to get car serviced, they did not have the decency to have let me know. Ironically the e-mail sent to me had a link to book a service , couldn't believe it , you could NOT provide the service. Will never use them again and am letting my colleagues in my organisation know the type of service this firm give. Will use a reputable company in future.