Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,562 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,562 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for a full service, I’ve spoke to the garage that carried out the work who told me that they were instructed by servicing stop to carry out an interim service. Not a happy customer, I’ve emailed servicing stop but I am still waiting for a reply.”

Helpful Report

Posted 8 years ago

Good afternoon John, we’re naturally concerned to read the review of your service. At Servicing Stop, we pride ourself on the service we offer. In terms of price, workmanship and transparency, we always want to be the best and are constantly evaluating and adjusting our performance accordingly. We’re always deeply disappointed should a valued customer of ours feel the need to write a review reflecting a negative experience with us. All reviews are treated extremely seriously and investigated thoroughly. To that end, we’re extremely keen to look into your claims regarding your full service and the comments made by the garage. I’ve passed your booking reference onto our Customer Care team to investigate as a matter of urgency. You may also email me directly at hello@servicingstop.co.uk - Best Regards, Dean

Posted 8 years ago

“Excellent service which was very straight forward”

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Posted 8 years ago

“After receiving my car back within two days the electrics on the doors and windows failed and has cost me further money to fix.”

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Posted 8 years ago

Good afternoon. We would be happy to discuss your booking, if you would like us to do so, please email us at hello@servicingstop.co.uk - Best Regards, Dean

Posted 8 years ago

“Great service again”

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Posted 8 years ago

“The price of a service is very good. However, I am less keen on the attempt to sell me non-essential extras, like 'engine flushes' that woudl bump the price up.”

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Posted 8 years ago

“Very efficient collection and return.”

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Posted 8 years ago

“Really good company to work with, excellent customer service and a pleasure to deal with”

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Posted 8 years ago

“The first thing that went wrong was they told me that changing break fluid was a legal requirement on a service. Then they forgot to add VAT when quoting me for break fluid change. The next was they told me there was a engine management warning light on that needed investigating. It was in fact the reminder light informing me the car needed a service. When I complained they told me it was me that was in the wrong. When I asked to speak to the manager I was told he was away and I would have to email him. My emails have been ignored. Absolutely terrible. Do not use”

Helpful Report

Posted 8 years ago

Hello Robert. I have sent your details onto our Customer Care team who will look into your booking and investigate. Kind Regards, Dean

Posted 8 years ago

“Collection and return went well but as no one has bothered to return my calls or email on questions of charges I can only assume I have been well and truly ripped off. Should you wish to contact me ref number is 817922 you have my details.”

Helpful Report

Posted 8 years ago

Good morning Martin, I'm glad to hear you enjoyed our collection and delivery service but it's a shame to hear you experienced an issue with your pricing. I can see that we sent you an itemised invoice detailing each item and can see you spoke with you and your partner spoke to George; your personal service adviser for the day, who explained all of the prices for each item recommended by the garage. Your brake fluid is due every two years according to your manufacturers guidelines and your rear pads were worn. Your car requires a specialist oil as per your manufacturer guidelines - we do not determine this but simply advise to you the correct oil, if you would lie to find out more about what oil your car requires and why please visit an independent site: www.commaoil.com and enter your registration into the product finder - this website will give you a detailed description of what oil your car requires and why. While it's important we inform you of any work required on your vehicle - we made it clear to you that it was your choice to accept the work recommendations or take the advice elsewhere. Your adviser George was able to guide you through the recommendations and was available via phone and email. I'm sorry to hear that you were not able to get through to anyone however - if you have any further questions or queries please feel free to email me directly at hello@servicingstop.co.uk. Kind regards, Jacqueline

Posted 8 years ago

“The booking process is easy and the price is right.”

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Posted 8 years ago

“Simple process to organise a MOT - collection and delivery from/to my home and on the same day was just amazing. Great guys and honest/cost effective repair to my car allowing me to be back on the road that evening. Thanks”

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Posted 8 years ago

“Perfect service”

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Posted 8 years ago

“They were four hours late collecting my car on the Thursday. They didn't return my car that evening. They were four hours late returning the car the next day. It had a flat tyre when it was returned. They hadn't fixed the boot lock as requested which meant the boot wasn't lockable so I had to take it immediately to another garage to get that fixed as I couldn't lock the boot. The new garage pointed out that the oil hadn't been changed as the sump plug hadn't been touched in over a year. It was supposed to have had a full service, so this was obviously not done which means the oil filter wasn't changed. What else did they not bother doing? They didn't clean the car not that that's the end of the world. I wasted two days for the privilege of having the car collected and returned. It would have been easier and quicker taking it to the garage myself. At least then I would have seen the dodgy garage it was taken to. Absolutely appalling service that I will now have to have done again as I don't trust anything that they have (or haven't done). A costly mistake. DO NOT USE THIS COMPANY IF YOU VALUE YOUR CAR AND YOUR BANK BALANCE...!!!!!!”

Helpful Report

Posted 8 years ago

Good afternoon Andrew, we’re sorry to read that you were not satisfied following your booking with us. We’d like to investigate your booking as a matter of urgency. If you can email either your booking reference or registration number to hello@servicingstop.co.uk a member of our Customer Care team will be in touch with you asap. Best Regards, Dean

Posted 8 years ago

“Quick, easy, Great Service.... I requested on booking no extras to be added and the customer advisor adhered to my request which made me VERY happy!”

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Posted 8 years ago

“Service stop takes all the hassle out of getting your car fixed at a decent price👍”

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Posted 8 years ago

“The whole process was excellent , from the initial emails , telephone contact through to the service and return.Would certainly recommend the company to friends.”

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Posted 8 years ago

“Very good.”

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Posted 8 years ago

“A very good company very pleased with everything thank you and I will be using you all the time .”

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Posted 8 years ago

“Easy and efficient. It saved me trouble, leaving me free to concentrate on my own work. A great service which fulfilled everything it said it would.”

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Posted 8 years ago

“Very easy”

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Posted 8 years ago

Servicing Stop is rated 1.9 based on 3,562 reviews