Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,561 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked in for a full service and MOT, waited for a couple of hours for it to be picked up - it never was. Called them to find out where they were, after 45 minutes on hold they told me that no one was coming and someone might have called in sick. Great. Re-booked in for the next day, someone actually turned up, took the car, fine. Was called to be told that the MOT had failed and I needed a couple of new lights, charged me about 3 times more than halfords do, but I needed it to pass, so fine. Told me a long list of other things that they advised I get fixed - car is only 4 years old and the prices of what they wanted were ridiculous and have never been charged that much for anything in 12 years of driving, so I refused. Then they sent me a bill which was 3 times more than they had quoted me. Emailed back to ask for a breakdown which they couldn't provide, told me I had to call - 1 hour of being on hold they told me there was all these extras that were in the small print that I would have to pay for. Sneaky sneaky. Argued for a bit but got no where, customer service was shocking and were being really rude which was annoying as I was doing my best to stay polite and kind throughout. Eventually I gave in and paid the bill because they threatened to keep my car if I needed. I will NEVER be using them again, they are rude, and con artists. Go somewhere else - ANYWHERE else.”

Helpful Report

Posted 5 years ago

“This company doesn't deserve one star, avoid at all cost. Their charges are astronomical if for the cheapest of parts. You don't receive a bill with the cost of replacement parts or works completed. Basically, you're paying 2 bills, the garage doing the works and Service Stops astronomical charges on top. I'm presently considering legal action unless I get answers to my complaint.”

Helpful Report

Posted 5 years ago

“Complete con artist. The know what car you have before they supply a quote, but during the service they ask for more money to to specialist oil they need. They should know that before the service starts. Then they quoted high prices for a host of other unnecessary items. When I questioned or pushed back he tried to make me feel guilty by repeating that without this work my car would be unreliable and unsafe. When that didn't work with me hi shouted down the phone so you don't care if your car is safe or reliable then hung up. Don't trust these cowboys.”

Helpful Report

Posted 5 years ago

“Booked my car for an MOT & Full Service for £130. Got a call from Service Stop late morning with a list of “recommended” work totalling £700. Said I only wanted work done that was needed for the MOT: one windscreen wiper and one registration number bulb. £230!! So £100 for these two things? Not quite. There was a £24+VAT charge for “specialist oil” - they knew what the make and model were when I booked - and an “environmental” charge that wasn’t mentioned when booking. Worst of all the call handler, whilst not rude, was very aggressive and and sarcastic when I voiced my concerns over a potential £700 bill and hung up abruptly when I insisted that I only wanted the essential work done. I will not be using Service Stop again.”

Helpful Report

Posted 5 years ago

“These is the bigest spam service in the net today.They will try to cheat and overcharge you 3-4 times than actual cost and do the service through 3th company .They just make money as a mid man and are complete scam !”

Helpful Report

Posted 5 years ago

“I had paid online for full service. My car haven’t been collected since last week. Nobody turn up. Cheated. May I know how can I get my money back? I need to use that money for another service centre. How can I inform the police? I emailed but no reply got. I called 3 numbers for nearly wholeday spent on the phone but no one pick up the call. This’s company is really scam.”

Helpful Report

Posted 5 years ago

“Had an MOT and interim service. They collected my car without any issue but I then received a call from a service advisor with a very vague update as to what needed to be done and cost which was a lot higher than I expected. Tried to call back repeatedly to get a proper breakdown of cost and surprise surprise could not get through to them. Works were carried out even though I had advised several times to contact me first. received a call back about 5 hours later with a full breakdown. DO NOT USE have never had such bad customer service when getting my cars serviced and MOTed just a shame I hadn't looked at the reviews first.....”

Helpful Report

Posted 5 years ago

“I booked an MOT and a full service for Monday, 26th October. On Friday of the week before. a garbled message was left on my landline to say that they had rearranged it for Monday, 2nd November, and that they were now closed until the next working day, which left me with no MOT, so as yet I haven't been able to tax my vehicle. Last night I received a voice text asking if it would be possible to collect my car around 7.00 a.m. today so as to avoid traffic. My daughter texted straight back to say yes, it could be collected at 7.00 a.m. It's Monday, 2nd November now and no-one turned up. after I got up at 6.00 a.m. They advertise their pick-up times as between 0800 & 1000. I emailed them at around 9 o'clock and they emailed to say they hadn't received a reply so therefore I would have to make another appointment.. I now have an untaxed vehicle thanks to servicingstop. You cannot contact them because they do not answer the 'phone - it has a permanent voicemail on it and they do not respond to emails either. I sent three or four this morning, but they are just ignoring me. They were quick enough to take the money upfront though. I will be submitting a formal complaint. However, that doesn't alter the fact that my car is untaxed because of them. They're very lucky to have a job at all, bearing in mind the current situation everywhere. Whatever you do, DON'T USE SERVICINGSTOP. BE WARNED!”

Helpful Report

Posted 5 years ago

“Avoid them like the plague. Booked in an MOT and oil change. Pressure to pay in advance however I decided not to! Thank God for that! Had a call at 8:50 to say driver was on the way to collect. Never turned up. Spent 2 hours on hold trying to find out what was happening. Never managed to speak to anyone. Look at the other reviews. These people appear to be scammers and crooks. Their emails are littered with grammatical and spelling errors. Under no circumstances hand your car keys over to these people. Beyond dodgy.”

Helpful Report

Posted 5 years ago

“Paid just under £150 for full service and MOT, while the garage still had my car I was informed by service stop that it had failed its MOT and would cost around £700. On questioning this ridiculous amount my car had only failed on the windscreen wiper. All other amounts where advisory, my car has only done 27000 miles.. I feel sorry for the garage owners as it appears they have no control over what S/S is quoting. They would not release my car even though I paid an additional £28 for oil change which I presumed was in the cost of a service. I had to contact the police and a mobile mechanic to get my car back...… Do not go any where near this company!!!!!!”

Helpful Report

Posted 5 years ago

“scam and under handed do not use. dont pay the garages for the work after about 3 months....... (DO NOT TRUST THEM)”

Helpful Report

Posted 5 years ago

“con men, all is good paying garages for the first 3 months then dont pay. look out very bad and underhanded”

Helpful Report

Posted 5 years ago

“Very bad service, booked and in June for today! Emailed several time for garage confirmation with no reply yet. Called several times said all good you have time and some one call you to confirm. Here come today and still no sign of anyone, finally someone answered the call and reply was everyone busy need to cancel the booking. Appreciate all busy but why I was not aware aware of that till today? When you guys were thinking to make me aware of that? Very poor!! Please communicate with your customer in advance, we all understand the circumstances we are going through with this pandemic. My mot is running out in 2 days and now I have no choice!!”

Helpful Report

Posted 5 years ago

“I would definately not use this company. I booked in my car and waited all day and noone turned up. I tried to call and it was a long wait time to be told wait for the service team to call. No call was received. I complained via email and they responded to say I cancelled. Infuriating. I lost a day off work and still joone has got back to me. What a joke”

Helpful Report

Posted 5 years ago

“Absolute scam, inflated prices, pressure to pay, the full service isnt FULL! Terrible!!!!! Avoid!”

Helpful Report

Posted 5 years ago

“Price was. Ripped off, no one ever pick up the phone.”

Helpful Report

Posted 5 years ago

“Avoid! Avoid! Avoid! Best thing you learn from this company is there are bad people so avoid!!!!”

Helpful Report

Posted 5 years ago

“Looked online good price £151.67 for a top service rang me up while the garage had my car and said before I get my car dropped off I had to pay £424.16 on top of the online price total £575.83 would have been better off taking it to ford will never ever use these again I am retired and got some savings and ex forces”

Helpful Report

Posted 5 years ago

“Received a call to tell me there will be "advisory" (it's clearly written in the invoice too) and it's been done so extraneous charge is £170. That is the additional charge on top of the service cost. The advisory is optional and shouldn't have proceeded without my consent. Anyone wishes to use them will. R tempted to use them due to their offerings but be prepared for the unauthorised work and payment. Certainly not happy and will definitely not recommend them.”

Helpful Report

Posted 5 years ago

“They suck you in with a discounted price and you end up paying double the amount.”

Helpful Report

Posted 5 years ago

Servicing Stop is rated 1.9 based on 3,561 reviews