Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

“DO NOT TRUST Servicing STOP. I had to phone trading standards and the police, before their operative would tell me where my car was. They over inflate their prices and use scare tactics to misrepresent the truth. I was quoted £116.81 inc VAT for a full service and MOT, I was told which garage would be doing the work. A man who showed no ID, took my car and I thought everything was fine. An hour later, I rather arrogant and rude man phoned me up and told me to pay almost £200's more, or they would put the wrong oil in my car which would almost certainly damage my car. I phoned up the garage and they hadn't heard of me, nor my car. The man who took my car was from a different garage. Service STOP's definition of a full service, is by no means a full service. They ripped me off much in the same way you would expect a rogue double glazing company to rip you off. With clever sales and marketing and no regard for good customer services. BUYER BEWARE. Use them at your own risk.”

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Posted 9 years ago

“Great servive at a great price would definitely use again.”

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Posted 9 years ago

“AVOID! TOTAL RIP OFF!! As with many others, I was attracted by the collection/delivery aspect and the very competitive rates on offer i.e £147 for service and mot. Passed MOT with no advisories. However, I was informed after additional service work was carried out without my agreement, the total was £425 - an increase of £278, which, of course you have to pay before they will release the vehicle. If you thought main dealer prices were high... Pollen filter - £63 ; Brake fluid - £78 ; Anti-freeze - £66 ; Oil surcharge - £29 Fuel treatment - £42 all ridiculously over-priced and probably not done! How can they hope to stay in business?”

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Posted 9 years ago

“A good experience all round and very convenient. Would have given 5 stars if I had been told beforehand that a fuel treatment cost of £54 was going to be added to my service!”

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Posted 9 years ago

“Very happy with pick up and drop off service, and competitive prices. Friendly staff happy to deal with”

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Posted 9 years ago

“Full ford mondeo tdci service very happy and friendly staff well pleased thanks”

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Posted 9 years ago

“Great service that they offer with good communication throughout”

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Posted 9 years ago

“Convenient and competitively priced. Would recommend.”

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Posted 9 years ago

“The garage arranged to collect the car from work refused to walk a few metres to park their own car in a free parking residential area. Nearly cost us a parking ticket as we left vehicle in 2 hour free parking spot so they could easily collect keys from work. I even added notes when making booking.”

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Posted 9 years ago

“Terrible Company they booked me in for a service and a mot , on the morning they had arranged to pick up my car they phoned to say they could not do the work and offered me a date 2 weeks later the whole reason l booked with servicing stop was because my car needed a mot thankfully halfords done a great service and mot at a fantastic price . J . Dourley 13/6/2017”

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Posted 9 years ago

“Never Again! ServicingStop quote a low price for a full service then present you with a large bill for additional items which they say aren't included such as oil change, coolant change and brake fluid change!!!! Would have been cheaper to go directly to Mercedes ! Will definitely not use them again!”

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Posted 9 years ago

“Car booked in for a FULL service and charged up front which included a repair to a leaking oil sump. The oil sump repair was quoted as £524 + VAT and the full service went from the advertised £80.68 + VAT to £346 + VAT. Total cost £1045.39 including VAT. When my car was eventually returned it was apparent that the FULL service had not been carried out in any way. No new filters, wheel and brake inspection not carried out , antifreeze change and brake fluid change not carried out, pollen filter change not carried our... ABSOLUTELY NOTHING WAS DONE apart from the oil pan replacement which was twice and much as the NIssan Dealer would have charged,. I complained and was told my car would be booked into another garage and they would call me back with a date and time for collection and guess what ?.... NOTHING , no calls or emails despite me leaving several messages . The full service including parts can be done by the local NIssan Dealer at £252 including VAT. I have now had to contacted the police and my solicitor with regards their actions and the police are now investigating and this is tantamount to fraud and obtaining monies by deception. My solicitor if about to file a claim in the small claims court for the money lost and of course costs. PLEASE DON'T UNDER ANY CIRCUMSTANCES USE THIS COMPANY.. THE QUALITY LEVEL IS ZERO AND THE COSTS ARE ASTRONOMICAL. Please learn from my mistake. I will probably never see my money again .”

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Posted 9 years ago

“Although payment was made car haven't been returned to my wife back from full service. She works on the other side of Bristol so it will take her almost 2 hours to come back home by bus. Called stopservice but been told that there is nothing they can do. Garage decide to hold car overnight although we did everything right. Absolutely disgusting. Never again.”

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Posted 9 years ago

“Paid over £500 for an mot and service with 2 new budget tyres (was told they only did midrange ones) £120 of which was to 'diagnose' and fix a broken wiper, and £100 of it to fix a bracket that held the exhaust on. Car was returned still with an oil leak from engine and 2 days later, was unable to drive to work because of whatever they did to my gearbox (was fine before they had it) but now cant get it in and out of gear and its making a funny noise. Also my dashboard display went completely off about 3-4 times since, that never happened once in the last year ive had the car. Somehow they made my car worse and I'm more out of pocket from not being able to get to work. Not sure why the guy on the phone was talking like it was himself doing the work when he is clearly 200 miles away from the so-called mechanics. They should be picking the car up tomorrow to take to a different garage and had better fix it free of charge. I'm now 4 days without a car because I tried to save money with these clowns.”

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Posted 9 years ago

“I accidentally booked this company to service my car .I had googled Kwik Fit to book a service and heading the list of sites was one showing discounted service . Thinking this was a Kwik Fit offer I booked it and was surprised when the booking was confirmed but at a depot 24 miles away . I subsequently realised my error after my car had been returned and I looked again on google to see that Service Stop are paying a premium to top the list when people are looking for Kwik Fit. What did I think of the service? I will not comment on the work I paid for as I was not present when it was being done . However I will comment on two factors that annoyed me. The on board computer on my car has shown an average mpg of 46.6 over 8700 miles and this figure has not changed this year. When the car was returned the computer showed the mpg as 46.4. This means either the car consumed two gallons of petrol during the 42 miles pick up and return or one gallon of petrol was taken out. I was advised by phone of the status of the service and the work required . The items required were minor things such as pollen filter and an oil flush but nevertheless adding in excess of £200 to the bill. When the car was returned there was no detail of the additional work done let alone a breakdown of the cost and no receipt for the money paid. I feel rather foolish that I was misled by Service Stop's aggressive marketing when I Googled Kwik Fit but that has been compounded by the shoddy and unprofessional treatment by the company. Will make sure next time I Google Kwik Fit I get the right site. I will avoid this company like the plague.”

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Posted 9 years ago

“Absolutely dreadful. No customer service, slow, overpriced and had to find another garage to sort out the exhaust. Do not use.”

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Posted 9 years ago

“I'm not one for leaving reviews but this 'company' are the biggest bunch of cowboys I've ever had the mispleasure of dealing with. I booked my car in for a simple service, £79. I received a call 3-4 hours after my car was collected with a report. Apparently my brake fluid was contaminated, so needed changing at a cost of £67+ vat, 2 ABS sensors were dead and needed changing,at a cost of £125 each+ vat, an engine temperature control sensor needed changing, can't remember the figure but it was crazy considering they cost £15!! The guy that called was clearly a youngster and had no knowledge of cars and was extremely insistent that the work must be carried out because it was dangerous.. after a few minutes of saying no he finally got the hint and sent me an email with the invoice with an additional £24 for'premium' oil which it certainly didn't need and I'm fairly confident they probably didn't even use. Regardless of that, I didn't consent for them to do so , as per their terms and conditions. A simple £79 service came back with a bill of over £500. I've since put my car into a proper garage locally to give it a once over and it transpires that NONE of the work they wanted to carry out was required. the sensors are fine, the brake fluid was changed February this year, and the service had not been completed. Same air filter, same oil filter, oil blacker than black and fluids not topped up. I've paid twice for a service that should have been done in the first place. One final note, every time I post a review, servicing stop have reported it as not genuine! These people are dangerous.. pay the extra few quid and get the work done properly.”

Helpful Report

Posted 9 years ago

“I'm not one for leaving reviews but this 'company' are the biggest bunch of cowboys I've ever had the mispleasure of dealing with. I booked my car in for a simple service, £79. I received a call 3-4 hours after my car was collected with a report. Apparently my brake fluid was contaminated, so needed changing at a cost of £67+ vat, 2 ABS sensors were dead and needed changing,at a cost of £125 each+ vat, an engine temperature control sensor needed changing, can't remember the figure but it was crazy considering they cost £15!! The guy that called was clearly a youngster and had no knowledge of cars and was extremely insistent that the work must be carried out because it was dangerous.. after a few minutes of saying no he finally got the hint and sent me an email with the invoice with an additional £24 for'premium' oil which it certainly didn't need and I'm fairly confident they probably didn't even use. Regardless of that, I didn't consent for them to do so , as per their terms and conditions. A simple £79 service came back with a bill of over £500. I've since put my car into a proper garage locally to give it a once over and it transpires that NONE of the work they wanted to carry out was required. the sensors are fine, the brake fluid was changed February this year, and the service had not been completed. Same air filter, same oil filter, oil blacker than black and fluids not topped up. I've paid twice for a service that should have been done in the first place. One final note, every time I post a review, servicing stop have reported it as not genuine! These people are dangerous.. pay the extra few quid and get the work done properly.”

Helpful Report

Posted 9 years ago

“Service seems cheap but they do not carry it out! Claimed work needed to be done that did not, the Cam Belt had only been replaced a few months ago but they said it needed to be done! Held car hostage for days. Broke several things on car, found another part broken last week! Really awful, would NEVER use again!”

Helpful Report

Posted 9 years ago

“Booked a service and MOT and was quoted £128. On the actual day, a load of unnecessary work was added to the service and the actual bill was over £360, including £35 for a wiper blade which costs £7.99 retail. Avoid at all costs”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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