Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,565 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,565 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service followed by appalling customer service. After a month chasing a response beyond the original 'I'll resposnd I'm 24hours' from their customer service dept I have finally lost my rag. Read my last email to their complaints department to get a flavour of why I would not recommend and would in fact give ZERO STARS! It is supposedly the season of good will so I will forgive the lack of help that I have had up till now. Let's recap. I have now contacted you on approximately 5 occasions to follow up with my complaint. The complaint has been with you for several weeks now and despite your initial contact with me stating that you would resolve this issue within 24 hours I think we can ascertain that you have spectacularly failed on this promise. If you were to read my original complaint - I am very concerned that the garage that my van was 'serviced' my van is not fit to carry out this task. My service reminder is still flagging that I need a service. My service book isn't stamped. My bank account tells me that I was thoroughly serviced as I was charged twice the amount quoted on your website. I was charged over £40 for a pollen filter which I know is a part available for £10 and double the price for fuel treatment that I would be charged at somewhere like ATS. I was charged other extras that quite frankly I do not trust. I was charged £20 for collection whilst this was quoted as part of the service. Other elements were clearly not covered. My door still needs lubricating for instance. I do wonder what actually happened on the day of the service... I was told by the garage owner that I needed a total engine rebuild just before he dropped it back. 'Are you sitting down - your head gasket is gone - you need an engine rebuild that will cost between £3k and £5k', was the call. He kindly dropped me a quote across for £3,500 to solve my head gasket problem. Interestingly - the van was new to me a couple of weeks before and I had been religiously watching oil and water levels daily leading up to the service so I know that I wasn't losing water or oil or indeed 'gaining' oil as water ingress end into the engine. Similarly I know that I wasn't blowing white smoke out or losing power. I also know that I have not lost a mm of water since the service. My oil remains clean despite driving around 1,000 miles. No white smoke and no loss of power. Suprise suprise - NO HEAD GASKET PROBLEM. So why did he tell me I needed £3,500 worth of work doing? Let's be honest - it's about as close to fraud as you're going to get from a garage. So why should I or you trust this garage again? I know I won't but I just don't know what you are going to do because you appear to be hoping I will just go away. I think it's time that your future customers know that Servicingstop is a very apt name for you. You've certainly stopped servicing my complain't and concerns... At your earliest convenience- please could you inform me of your intentions in this matter? I will be contacting my solicitor if you are unable to resolve this by the end of the week.”

Helpful Report

Posted 9 years ago

Dear Customer, Thank you for your feedback, your concerns have been noted by our team and we would really like to take this opportunity to apologise for any inconvenience this may have caused you. Our priority is to ensure customers are satisfied with our services with every encounter they endure. For us to investigate this further please forward your Contact details and/or Registration plate number together with your concerns to our Customer Care Centre, so we can endeavor to look into your query for you. Please send all information to customercareteam@servicingstop.co.uk. I have also brought this to the attention of our Service manager who will be investigating this matter further. Best regards, Emma at Servicing Stop

Posted 9 years ago

“My car was booked for an MOT, it was collected on time and I have been kept informed of the progress during the day. Payment was very easy and my car was returned to me without any problems. Would definitely recommend.”

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Posted 9 years ago

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Posted 9 years ago

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Posted 9 years ago

“Very good service from start to finish. Cannot fault it. Would recommend.”

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Posted 9 years ago

“My 'usual' MOT centre suddenly went out of business. Dilemma resolved when I discovered Servicing Stop who arranged for their EXCELLENT "A1 Motorist Centre", Pysons Rd. Industrial Estate, Broadstairs, to test our 2 'Classic' cars. A thorough examination yielded 2 'Pass' Certificates & at a cost considerably lower than expected. Altogether a pleasant experience. Likewise at Servicing Stop's Canterbury centre who maintain our 'regular' daily transport. Their F.o.C. collection & delivery service is also second to none. Heartily recommended. PRB.”

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Posted 9 years ago

“They completed my MOT for £19.00 - I am so happy”

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Posted 9 years ago

“Worst customer service ever, service not done properly , now nobody respond emails , I am 3 day after the service and I have a not 0.5 liter of engine oil low. so I am not happy to go again and pay again to refill the oil .”

Helpful Report

Posted 9 years ago

Dear Customer, Thanks for your feedback. We are sorry you were not satisfied during your recent car service with us. In regards to lack of communication retrieved from our Customer Care Team, this should not have been the case. I would be very keen to look into this matter for you. If you’d like us to do so, please send us some contact information, or your registration number to customercareteam@servicingstop.co.uk and we can investigate further. I will also pass this on to my Customer Care Manager to investigate earlier emails and why they have not been responded to. Thank you for bringing this to our attention. Kind regards, Emma at Servicing Stop

Posted 9 years ago

“Very friendly staff and good service. Pricey brake-fluid change though. Would use again!”

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Posted 9 years ago

“The process was so easy, and the staff I had contact with were really friendly.”

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Posted 9 years ago

“Curteous gentleman collected the car. Service was great and informative. Collected and dropped of car when finished... would reccomend...”

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Posted 9 years ago

“I had my car in for an MOT today. Car was collected on time from my place of work and delivered back shortly after the MOT was completed. A fast and efficient service. I will certainly use Servicing Stop again!”

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Posted 9 years ago

“Excellent Service asked for early collection agreed before 9am instrad of 10 they arrived 8:30 Brilliant service”

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Posted 9 years ago

“Excellent service, professional, easy to use, prompt service”

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Posted 9 years ago

“I booked my car in for a full service and had great communication from start to finish. When booked in, the garage contacted me to confirm pickup and time the night before and then again on the day to make sure everything was okay. They then dropped the car back off with me early. I was very happy with the service I received, especially as a returning customer who had an MOT earlier in the year to see that the level of service was not just for new people. Would recommend to others. Thank you”

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Posted 9 years ago

“My car was collected on time, serviced, MOT'd and delivered back on time. Excellent value and would recommend to anyone. Someone rang to recommend additional services (pollen filter change, oil flush) which was a nice touch.”

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Posted 9 years ago

“Excellent service very pleased with how they dealt with it”

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Posted 9 years ago

“Booked for service and mot, no complaints. It was very convenient to have my car collected and returned. Will use again.”

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Posted 9 years ago

“Excellent service. While you are working they do the full service. It was really pleasure. Definitely recommending”

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Posted 9 years ago

“Brilliant service can't wait to get my car back on monday”

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Posted 9 years ago

Servicing Stop is rated 1.9 based on 3,565 reviews