Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,600 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,600 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today was the second time I have used this company as they are so professional. On a cold snowy morning a lovely lady collected my car and returned it after the service in the afternoon in perfect condition. No sitting in a cold garage waiting room and paying over the odds at the dealer. £100 for a full service that has got to be the best in the country. Thankyou Servicing Stop.”

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Posted 9 years ago

“The pricing is a scam.”

Helpful Report

Posted 9 years ago

Dear Customer, We're sorry to hear that your recent booking with us did not match the high standards we expect. Servicing Stop does offer some of the cheapest MOT and car servicing prices in the UK. We also offer additional advisory services, which the customer is free to accept or decline. If you wish to discuss further; please contact our Customer Care Team at customercareteam@servicingstop.co.uk Best regards, Emma Servicing Stop

Posted 9 years ago

“The whole process was flawless from start to finish. Excellent communication and customer service. I got a call and a reminder text before my car went in so I didn't forget my appointment. The gentleman that collected my car was warm, friendly and helpful. As soon as my car was done I got a call to let me know the price of my new tyres and felt under no pressure to have it done straight away. My car was returned to me early so I could get on with my day and I have since had contact offering me a great price to book my MOT and service again next year. It has completely taken the stress out of my annual MOT, I know I will get the best price and the very best service. I can't recommend Servicing Stop highly enough!”

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Posted 9 years ago

“Seamless simple service - superb”

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Posted 9 years ago

“Easy to arrange online, customer service staff are friendly and the garages they work with are good”

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Posted 9 years ago

“Great service and great idea every thing so simple to the point they pick your car up for you and deliver it back when finished minimum effort needed to get your car serviced fantastic”

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Posted 9 years ago

“Delighted with the service from the first telephone enquiry until they collected my car, executed a full service and delivered it back to my house. Prices on par with local garages without the hassle. The mechanics kept us informed all along the way so there were no nasty surprises at the end. Would recommend this company 100 %.”

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Posted 9 years ago

“They were fast and effective and very convenient”

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Posted 9 years ago

“Car was picked up at 8:30am and returned at 1pm Was contacted about service advisories in between and then sent a link to pay online Great system & very easy to use”

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Posted 9 years ago

“Great way to get your MOT and Service done without leaving the house at excellent rates. Its never been so easy”

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Posted 9 years ago

“Absolute rubbish avoid. I think most of these good reviews must have been wrote by the staff who migjt I add are terrible one central I rang they answered the phone and instead of saying hello they were talking amounsgt themselves about how they couldn't believe they got.so many customers when everyone just complained haha. They take your car to the cheapest garage who probably do their best but my car has broke twice in the 3 days I've had it back and before it went there it was fine never a problem now battery failed and oil leaked. Please remember cheap is not best I made that mistake”

Helpful Report

Posted 9 years ago

Dear Customer, Thanks for your feedback, we’d like to sincerely apologise for the unsatisfactory service you experienced following your booking with us. We have noted your comments and we will use all feedback to continually improve our operations. If you wish to discuss this further please feel free to email us at customercare@servicingstop.co.uk Best regards Emma Servicing Stop

Posted 9 years ago

“Tried to overcharge twice, avoid at all costs Firstly tried to charge for two items that were 1) Not needed and 2) grossly overpriced. Then tried to charge a "surcharge" for special oil which they refused to remove. It too a call to the car manufacturer to get them to confirm that the vehicle did not need this. Finally they relented. However to top it all off, they then charged an extra £25 "toward the cost of the next service" without permission - They have now agreed to refund this.”

Helpful Report

Posted 9 years ago

Dear Customer, Thank you for your feedback. We are sorry you were not satisfied during your recent car service with us. We have noted your comments and we will use the feedback to continually improve our operations. Best regards Emma Servicing Stop

Posted 9 years ago

“Excellent service as always. I have used this company for many years without issue and been impressed with the customer service and communication. Would recommend to anyone.”

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Posted 9 years ago

“Very friendly and efficient staff. Would recommend to anyone. Superb service. Thank you.”

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Posted 9 years ago

“they new reg and type motor ie filter oils etc but still tricked me with extra cost of oil saying needed special low ash oil yaaawn you mean synthetic so does every other modern motor conned me out of extra 24£ plus vat will not use again should stick to quote”

Helpful Report

Posted 9 years ago

Dear Customer, Thanks for your feedback. We are sorry you were not satisfied during your recent car service with us. We have noted your comments and we will use the feedback to continually improve our operations. If however you would like to discuss this further, please feel free to contact us at customercare@servicingstop.co.uk. Please include contact details and a member of our customer care team will be in contact within 24Hrs. Alternatively we are also available on phone 8.30 am - 9 pm weekdays, 9 am - 6 pm on Saturdays and 10 am - 6 pm on Sundays. Call us on 0800 970 9046. Best regards, Emma at Servicing Stop.

Posted 9 years ago

“I was called before the collection date and told there was no driver to collect my car. I was given the opption to take the car to the test station myself. I refused and Service Stop said they managed to find another test center with a driver. When I received the confirmation email I noticed the test center was more that 20 miles away. Read other reviews that were very negative and cancelled.”

Helpful Report

Posted 9 years ago

Dear Mr Pulman, Thank you for your feedback, we’d like to sincerely apologise for the unsatisfactory service you experienced following your booking with us and for any inconvenience this may have caused. If you’d like us to do so, we're more than happy to investigate further for you. I will pass your Feedback to our customer care team who will look into this. We have noted your comments and would like to thank you for bringing this to our attention. Best regards, Emma at Servicing Stop.

Posted 9 years ago

“The process of booking a service went well and wasn't pressured into a 'Full Service'. On the day of vehicle collection I wasn't present at the time of collection but was told by my mum that the representative was all-in-all, professional (& on time). I then took a phone call from a ServStop advisor recommending me to have any relevant action with regards to my vehicle problem taken & made all the prices clear (was also kindly given a discount). Finally, was constantly updated about my service job via sms, email and did have my vehicle returned same day (although it was delivered right at 6pm).”

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Posted 9 years ago

“Excellent customer service, very good communication. They stuck to there time schedules and communicated with me very professionally about any need for additional work. They were not pushy and only done what I asked them to do. Will defiantly use them again 5 stars”

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Posted 9 years ago

“I have used this service twice now recently in the Sheffield area, I can't recommend them enough, quick, professional, no hassle, Would definitely use again Fiona”

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Posted 9 years ago

“Second time I have used this service for mot and service, can't recommend highly enough, definately use again and the garage the have me was outstanding, swift, helpful and professional ! No hidden extras”

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Posted 9 years ago

Servicing Stop is rated 1.9 based on 3,600 reviews