Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,565 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,565 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

Write Your review

Tell us how Servicing Stop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was called before the collection date and told there was no driver to collect my car. I was given the opption to take the car to the test station myself. I refused and Service Stop said they managed to find another test center with a driver. When I received the confirmation email I noticed the test center was more that 20 miles away. Read other reviews that were very negative and cancelled.”

Helpful Report

Posted 9 years ago

Dear Mr Pulman, Thank you for your feedback, we’d like to sincerely apologise for the unsatisfactory service you experienced following your booking with us and for any inconvenience this may have caused. If you’d like us to do so, we're more than happy to investigate further for you. I will pass your Feedback to our customer care team who will look into this. We have noted your comments and would like to thank you for bringing this to our attention. Best regards, Emma at Servicing Stop.

Posted 9 years ago

“The process of booking a service went well and wasn't pressured into a 'Full Service'. On the day of vehicle collection I wasn't present at the time of collection but was told by my mum that the representative was all-in-all, professional (& on time). I then took a phone call from a ServStop advisor recommending me to have any relevant action with regards to my vehicle problem taken & made all the prices clear (was also kindly given a discount). Finally, was constantly updated about my service job via sms, email and did have my vehicle returned same day (although it was delivered right at 6pm).”

Helpful Report

Posted 9 years ago

“Excellent customer service, very good communication. They stuck to there time schedules and communicated with me very professionally about any need for additional work. They were not pushy and only done what I asked them to do. Will defiantly use them again 5 stars”

Helpful Report

Posted 9 years ago

“I have used this service twice now recently in the Sheffield area, I can't recommend them enough, quick, professional, no hassle, Would definitely use again Fiona”

Helpful Report

Posted 9 years ago

“Second time I have used this service for mot and service, can't recommend highly enough, definately use again and the garage the have me was outstanding, swift, helpful and professional ! No hidden extras”

Helpful Report

Posted 9 years ago

“I picked a date to suit me. Had convenience of vehicle technician to collect my car from my home address. Friendly and polite customer service phonecall for prompting payment. Had car delivered back to my door. Complete with MOT certificate and advisory and servicing work schedule sheet. No hidden extra costs! Will be using Servicing Stop next year!”

Helpful Report

Posted 9 years ago

“simple to use, collection and delivery on time. Pleasant staff, excellent prices and work carried out to a high standard - highly recommend using this for servicing and mots.”

Helpful Report

Posted 9 years ago

“They collect my car and drop it off at my place of work .there cheap freindly and stick to there word . I will recommend them to anyone .”

Helpful Report

Posted 9 years ago

“Guys were over to pick up my car quickly and not long after receive a call from service stop detailing what was going to be done to my car. Very professional and gave me good advice over the phone. Will be coming back next year”

Helpful Report

Posted 9 years ago

“Very good to be honest I was a bit wearying at first as the price seemed so low but they got me the job done no questions asked!granted I had to have additional work done but it was explained to me before they started the work that it needed doing asap.The customer care is excellent and I would highly recommend service stop”

Helpful Report

Posted 9 years ago

“Great service from start to finish - efficient, accommodating, easy to use & great price! Will definitely be using again & would recommend.”

Helpful Report

Posted 9 years ago

“If, you want a standard service and your car needs no work they are ok. This is the third time I have used them. On most occasions the garage will try and get a couple of jobs on top of the service. On this occasion My front t disks and brake pads need replacing. They allowed the garage to charge £100 over the closest price and didn't fit them properly. This made me question the quality of the service and I lost my car for a second day. BUYER BEWARE. You are no better off than randomly picking a garage out of yellow pages. Servicing Stop are only looking out for them selves!”

Helpful Report

Posted 9 years ago

Dear Mr Bryant, We're sincerely sorry about the disappointing experience you had during your recent car service with us. Here at Servicing Stop aim to provide the best possible car service and customer experience and if we are not achieving this on any occasion we naturally want to find out why. Please accept our sincerest apologies for any inconvenience this may have caused you. Should you wish for us to further look into this, feel free to contact us on email as we would really like to welcome your custom within the near future. Please contact us at customercareteam@servcingstop.co.uk a member of our team will be more than happy to assist you. Best regards, Emma at Servicing Stop

Posted 9 years ago

“Would you like to enjoy the process of serving your car? Including price? Just call these guys!!! I found about them in Internet and was hard to believe they so good, but the result of my experience with them during a full service for my Almera was over my expectations! I found my garage! Highly recommend!”

Helpful Report

Posted 9 years ago

“Excellent service and great value, will recommend and use again, the communication was very good, they let me know when the car was going to be picked up and dropped off. I received a phone call from a very polite customer service assistant, when the car had been serviced to explain the work that needed to be done to my car and the other advisories I was quoted a reasonable price for the work that needed doing, he was not pushy about having extra work done, which is good. So well done Serving Stop. Thank you for taking the hassle out of getting my car serviced, your service is excellent.”

Helpful Report

Posted 9 years ago

“It just makes servicing & mot easy. Its collected, you're kept informed and it's dropped back to you. I have recommended this company to friends & that doesn't happen very often!”

Helpful Report

Posted 9 years ago

“Servicestop collected my car ahead of schedule, performed the work needed quickly and for a good price while keeping me informed of progress, and returned it early. Service over the phone was exemplary, questions were answered in detail, and payment was straightforward. Recommended, will use again.”

Helpful Report

Posted 9 years ago

“On two separate occasions, ServicingStop could not pick up my car. They could only offer me to drive 15 miles and drop my car off! If I wanted to do that, I would go to my local garage. Maybe this collection/delivery concept works in cities with plenty of garages, but not for the rest of us it seems. Don't bother, keep your local garage busy instead.”

Helpful Report

Posted 9 years ago

Dear Mr Carter, We're sincerely sorry about the disappointing experience you had during your recent car service with us. We take the satisfaction of our customers very seriously, and welcome all feedback. I have been advised our customer care manager has been in contact with you to resolve any issues you may of had with the Service. I am pleased to hear you will be remaining with us a Servicing Stop customer. If you do have any problems in the near future please do not hesitate to contact us. Best regards, Emma at Servicing Stop

Posted 9 years ago

“Excellent friendly no fuss customer service. High standard of work carried out, car collected and returned. Cost half of what I normally pay.”

Helpful Report

Posted 9 years ago

“This is the second time I've used Servicing Stop for my Audi Q5. Car was picked up and delivered back on time and the service was delivered to the agreed price, which was roughly a half of the cost quoted elsewhere. Would definitely recommend.”

Helpful Report

Posted 9 years ago

“i booked a MOT with Service Stop for the first time. Very impressed with the service i received, and would recommend them.”

Helpful Report

Posted 9 years ago

Servicing Stop is rated 1.9 based on 3,565 reviews