Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

“Cost more than the advertised price and if I had accepted their advisories it would have cost £384 more than the £135 they charged. Was phoned by one of their reps to see if I wanted to be ripped off but I declined. They even have the cheek to charge £1 for a debit card payment. They may appear cheap but they say stupid things like we need to charge you an extra £24 plus vat for special oil even though they know the make and model of your car so should know the full cost of your service. Avoid at all costs or suffer the consequences. Car was supposed to be returned by 6pm but it was 6.45 before it arrived.”

Helpful Report

Posted 9 years ago

Dear Tony, We're sorry to hear about your experience following your recent booking with us. We would be very keen to look into this matter on your behalf, if you can send our Customer Care team some contact details or your registration number to customercareteam@servicingstop.co.uk we can start. Best Regards Dean Servicing Stop

Posted 9 years ago

“Terrible.... car went in yesterday 9am... today 1pm still not back. This company is a con.... don't use...you WILL be sorry”

Helpful Report

Posted 9 years ago

Dear Jane, Thanks for getting in touch with us about the unsatisfactory experience during your recent car service. I have passed your details onto our Customer Care department to investigate. Best Regards Dean Servicing Stop

Posted 9 years ago

“The advertised price of a service is a con!! You're paying £151 for them to basically drive your car to a garage and drop it back. All other parts of what you'd expect to be included in a normal service like oil change and filters are charged as "extras" so what I thought was a good price service is actually costing me over £400 once you add on the £9 credit card fee and make sure you untick the box they try and add another £25 on for your next service! Avoid this company at all costs. I should have just gone to Mercedes it would only have been slightly more and I would of had peace of mind as well. Never again!!”

Helpful Report

Posted 9 years ago

Dear Customer, We're sorry to hear about the problems you had following your booking with us. We are very keen to investigate this for you. Please email your Registration or Reference number to customecareteam@servicingstop.co.uk Best Regards Dean Servicing Stop

Posted 9 years ago

“Car collected late , car returned at 22.50 when I start work at 19.00. Had to get a taxi to and from work, car servicing told me they would pay my costs but keep saying they have paid it but they haven't”

Helpful Report

Posted 9 years ago

Dear Customer, We're sorry to hear that your recent booking with us did not match the high standards we expect. I have forwarded your details onto our Customer Care team who will look into this for you. Best Regards Dean Servicing Stop

Posted 9 years ago

“I sent my car in to be serviced and for an MOT. I was told over the phone that although my car passed it's MOT it needed to have 5 other repairs totalling over £300, thankfully I left it as I found cheaper quotes elsewhere. When my car was returned to me, I checked the MOT form and it had no advisories! It was a complete con! I will definitely not be using them again!!!!!”

Helpful Report

Posted 9 years ago

Dear Laura, We're sorry to hear about your experience following your recent booking with us. If you would like to be contacted regarding your booking, send your registration or reference number to customercareteam@servicingstop.co.uk and we can look into this for you. Best Regards Dean Servicing Stop

Posted 9 years ago

“I've just had my car serviced and MOT done and I'm extremely disappointed! I chose servicestop because it looked good and reasonably priced. However, don't be conned by this, there are little hidden extras and a £116 full service only includes the replacement of the fuel and air filters. I feel like I have been conned, I called up other garages for quotes on areas that need changing and received much cheaper quotes. I will definitely not be using this service again!”

Helpful Report

Posted 9 years ago

Dear Customer, We're sorry to hear that your recent booking with us did not match the high standards we expect. Please send your registration or reference number to customercareteam@servicingstop.co.uk and we can look into this for you. Best Regards Dean Servicing Stop

Posted 9 years ago

“My vehicle was collected for MOT and service on the 22nd December 2016 When trying to sell my car on the 19th February I found out that the paperwork eventually sent to me was the last years MOT and the car had not been registered on the Govrnment website I had to go to the garage direct as Servicing stop promised they would collect the car on the Monday which the failed to arrange My email to them They do not come back to you and you have to constantly ring them This email will go to the owners of Servicing Stop As you may remember I had a nightmare when I had a service and MOT and some work done on my car through Servicing Stop The car initially was not completed, then it wasn’t done on the day specified. Then the garage did not send the MOT I have just had a real issue • The car was serviced on the 22nd December 2016 • You sent me the MOT but the MOT you sent me was the previous year’s MOT • The company you used did not register the MOT and it is not recognised on the government records so this left me liable for the police stopping me as there is no records of me having the MOT (neither me or the person I was trying to sell my vehicle have ever heard of this) • The Company who carried out the MOT now insist I have to take the car to their workshop even though it was their mistake • I was in the process of selling my car for £12,000 when this was raised causing the offer being retracted, so I have lost the offer through the garages incompetence and I wasted the whole weekend • If I hadn’t raised this I would have been driving without any proof of the MOT your appointed company carried out • On advice I will be reporting the garage who carried out my MOT to the authorities for failure to follow government mandated process • My first contact on this left the phone engaged and did not get back to me and another did not believe I was working away from home next week, I can provide the hotel bookings!!!!!!!!!!!!!!! They were supposed to pick my car up on the Monday they hadn't even arranged for it to be picked up They were supposed to use a competent garage. The reviews for the garage was awful So apart from the initial problems of using Servicing Stop • I have no evidence of my current MOT or service • I have no MOT logged with the Government • I have lost a chance to sell the vehicle at price which was good for me • I have wasted time and money from the garages failure This is not acceptable service Please put this right and check the dates on the email you sent to me Wrong MOT with the wrong date No MOT listed on the government database I have had to go to the garage direct as your operator did not come back to me as promised Apparently the operator who told me that the car would be collected today Monday lied it was never arranged The worst customer service I have ever experienced I wait to see how this garage is going to sort the mileage out with the government database now I have no option but to take this matter further as no one is contacting me back Again You have cost me time and expense and a lost chance of selling my vehicle Worst ever company”

Helpful Report

Posted 9 years ago

“Extremely poor/ dangerous car service, customer service are very slow, inept and offer promises which they do not keep. My car returned in a much worse state than when it went in for a service. Amongst the failings: - Oil leaking from underneath the car which only occured after the service (which was classed as dangerous when taken for an MOT) - Rear wipers and washers signed off as passed but did not work when returned - Dirt left around the trim and in the driver's section of the car - Service history book not returned when car was returned - Bird mess smeared across the windscreen using the wipers - Promised minor compensation for a valet but this never materialised I would never use them again! They are not interested in helping customers just taking money and trying to upsell usually neeedless extras. UPDATE FEB: Car taken for an MOT and they highlighted a dangerous oil leak which only occurred after the service. Despite advising Servicing Stop of this multiple times, they have ignored this. I will be taking this to Trading Standards”

Helpful Report

Posted 9 years ago

Dear Ash, Thanks for getting in touch with us about the unsatisfactory experience during your recent car service. We’d very much like to look into this. Please send your registration or reference number to hello@servicingstop.co.uk and we can investigate this. Best Regards Dean Servicing Stop

Posted 9 years ago

“Absolute rip off merchants - do not use. Wife booked in 5 year old Micra for Service and MOT 22/02/17 Charged 55 pounds plus vat for antifreeze = 66 pounds. Charged 65 pounds for brake fluid flush = 78 pounds My wife was not informed of cost involved, she was under the impression the fluid changes were required as part of the MOT, can i ask who in their right minds would think these prices were reasonable. 144 pounds for some anti freeze and a brake fluid flush. Full service and MOT cost 265 pounds with no mechanical issues is an absolute joke.”

Helpful Report

Posted 9 years ago

Dear Steve, Thanks for getting in touch regarding your recent service. I have passed this onto our Customer Care team who will be in touch. Best Regards Dean Servicing Stop

Posted 9 years ago

“They charged well over the odds for the repairs on my car. Over double what I should have paid. I'm not too clued up on all this car malarkey so was only made aware I was conned when I spoke to a family member about it! Absolute rip off! Avoid at all costs!”

Helpful Report

Posted 9 years ago

“Charge for work not needed/not done. Customer service/complaints do nothing and then just ignore emails. As per other comments 9.8 rating cannot be true. Negative scores on other sites are abundant, do your homework people!”

Helpful Report

Posted 9 years ago

Dear Customer, Thanks for getting in touch with us about the unsatisfactory experience during your recent booking. We would very much like to look into this further. Please send your Registration or Reference number to customercareteam@servicingstop.co.uk and we can start. Best Regards, Dean Servicing Stop

Posted 9 years ago

“I paid for car servicing (cost far beyond my expectations) and MOT (£19) from this company but the MOT was not performed because I see a message in the dashboard saying "Service in 700 miles or 20 days". According their website they have an excellent rating of 9.8 out of 10, which led me to choose them, but now I believe it's fake. Avoid this company at all costs.”

Helpful Report

Posted 9 years ago

Dear Customer, We’re keen to investigate this. Can you please send some contact details or your registration to customercareteam@servicingstop.co.uk. Best Regards, Dean Servicing Stop

Posted 9 years ago

“I am just letting you know that i have had a MOT and service with these people having paid well over the odds i was annoyed to find out that half the work that they said needed doing didnt need doing at all, they said i needed new break pads and disc so when they did the work i ask them to send back the old ones , so ive taken these old disc to other garages and ask them what they thought and all three said they were fine and didnt need to be changed , so now im calling trading standards which i am waiting to see what can be done now to at least get some of my money back , and will not let them get away with this ......”

Helpful Report

Posted 9 years ago

Dear Customer, Thanks for getting in touch. We’re sorry to hear you were not satisfied following your recent car service with us. All advisory services we offer as part of our car services are strictly subject to the approval of the customer. Following the survey by our mechanics, it is our responsibility to explain the extra work recommendations that have been made to the customer and the reasons why we think they should be performed. However, these recommendations are purely advisory. Servicing Stop will never perform any additional work without the customer’s permission. If you would like to discuss any of the work that was agreed to be performed on your vehicle we will be more then happy to do so if you call us on 0800 970 9046 . Best Regards, Dean Servicing Stop

Posted 9 years ago

“Extremely poor car service, customer service are very slow, inept and offer promises which they do not keep. My car returned in a much worse state than when it went in for a service. Amongst the failings: - Oil leaking from underneath the car which only occured after the service (which was classed as dangerous when taken for an MOT) - Rear wipers and washers signed off as passed but did not work when returned - Dirt left around the trim and in the driver's section of the car - Service history book not returned when car was returned - Bird mess smeared across the windscreen using the wipers - Promised minor compensation for a valet but this never materialised I would never use them again! They are not interested in helping customers just taking money and trying to upsell usually neeedless extras. UPDATE FEB: Car taken for an MOT and they highlighted a dangerous oil leak which only occurred after the service. Despite advising Servicing Stop of this multiple times, they have ignored this. I will be taking this to Trading Standards”

Helpful Report

Posted 9 years ago

Dear Ash, Thanks for getting in touch, we’d like to sincerely apologise for the unsatisfactory service you experienced following your booking with us. Due to the severity of your complaint, I have passed it onto our Customer Care Team who will investigate this for you. Best Regards Dean Servicing Stop

Posted 9 years ago

“Total rip off merchants..”

Helpful Report

Posted 9 years ago

Dear Customer, We’re keen to investigate this. Could you please email us your registration or reference number to customercareteam@servicingstop.co.uk Best Regards, Dean Servicing Stop

Posted 9 years ago

“Thought I would try as never used this type of service before. Quoted price for wife's 2015 vw polo 0.9L petrol £87 (VW main dealer £165 fixed) very cheap if not too cheap so was a bit worried of a call to say extras would be needed. The expected call happened Engine flush extra £46 + vat and £65 + vat brake fluid change, £55 + vat Pollen filter, felt like hard sell and extra £25 for discount on next service. Said no and checked with VW who include Pollen filters in price, said brake fluid and engine flush not needed on 22 month old car. When I paid to add insult to injury they also charged £1 for using a DEBIT card? which I have never had. If I had agreed to these RECOMMENDED charges total would have been £302. At VW I would have got a VW stamp full valet etc for £165 and piece of mind.”

Helpful Report

Posted 9 years ago

Dear Customer, Thanks for getting in touch. We’re sorry to hear you were not satisfied following your recent car service with us. All advisory services we offer as part of our car services are strictly subject to the approval of the customer. Following the survey by our mechanics, it is our responsibility to explain the extra work recommendations that have been made to the customer and the reasons why we think they should be performed. However, these recommendations are purely advisory. Servicing Stop will never perform any additional work without the customer’s permission. If you would like to discuss any of the work that was agreed to be performed on your vehicle we will be more then happy to do so if you call us on 0800 970 9046 . Best Regards, Dean Servicing Stop

Posted 9 years ago

“I had full service and MOT done with them. The services are pathetic. I lost my MOT expiry date even though I did just 2 weeks before the expiry date. After I made the complaint they told me to raise the issue with VOSA and that's it. They are not sure whether it was computer problem or garage mistake to not have the correct expiry date. Will never use them or recommend to anyone.”

Helpful Report

Posted 9 years ago

Dear Customer, Thanks for your feedback, we’d like to sincerely apologise for the unsatisfactory service you experienced following your booking with us. I have passed this onto our Customer Care department - who will be investigating this issue. Best Regards Dean Servicing Stop

Posted 9 years ago

“Will not be using this service again having been charged for work on my car,( knowing not much about engines )which I found out would have cost half the price they charged me, what a rip off extreamly disapointed .please when they give you the quote shop around, that was my mistake which i wont be making again !!!”

Helpful Report

Posted 9 years ago

Dear Customer, Thank you for getting in touch. Servicing Stop does offer some of the cheapest MOT and car servicing prices in the UK. We also offer additional advisory services, which the customer is free to accept or decline. We hope that the additional advisory services you received and paid for were up to your expectations. If, for any reason, you were not satisfied with the work carried out, please contact us either by phone on 0800 970 9046 or by email - customercareteam@servicingstop.co.uk. Best Regards Dean Servicing Stop

Posted 9 years ago

“My husband got charged for a service and MOT at an ok price, but when he needed new brakes and discs the charges were ridiculously high - then the hum dinger, when you pay with a credit card they charge £10 - yes TEN POUNDS!! A rip off company that you should steer clear of - at all costs!!”

Helpful Report

Posted 9 years ago

Dear Customer, Thanks for getting in touch. We’re sorry to hear you were not satisfied following your recent car service with us. All advisory services we offer as part of our car services are strictly subject to the approval of the customer. Following the survey by our mechanics, it is our responsibility to explain the extra work recommendations that have been made to the customer and the reasons why we think they should be performed. However, these recommendations are purely advisory. Servicing Stop will never perform any additional work without the customer’s permission. The fee you're referring to is a 2.5% administration charge that we add to bills that are paid for by credit card. This goes some way towards offsetting the costs charged to us by the credit card companies. If you would like to be contacted regarding your recent booking, please call us on 0800 970 9046 or email customercareteam@servicingstop.co.uk. Best Regards Dean Servicing Stop

Posted 9 years ago

“We have experienced the most farcical and outrageous service from this company. Our car was held over the weekend and through the following Monday, after the payment for their exorbitant charges had been paid. It took many phone calls to finally get our car back at 8.30pm. We were lied to about which garage our car was at to have the work done and there was clearly a great deal of panic from the girl we spoke to at service stop when we said we were going to the garage to reclaim our car, obviously she knew our car was not where she stated and was trying to prevent us from finding out. When the car was finally returned to us, we had a lengthy conversation with the mechanic who told us many very interesting things regarding service stops working practices.. Please do not use this company if you value your car, sanity, bank balance and have a healthy respect for your blood pressure as it is bound to go through the roof as you try in vain to deal with their customer service department!”

Helpful Report

Posted 9 years ago

Dear Nikki, Thanks for getting in touch. We are sorry you were not satisfied during your recent booking with us. We’d really like to look into this for you. Could you please send over your registration or reference number to customercareteam@servicingstop.co.uk and we can start? Best Regards Dean Servicing Stop

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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