Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,563 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,563 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could rate Servicing Stop higher than 5 stars I would! I have always dreaded having to get an MOT or service on my car as I just do not have the time or patience. Servicing Stop make the whole experience so easy and effortless from start to finish. From the second the booking is made, everything else is completely taken care of. The car is picked up from your address at a convenient day and time for you, the work is done and the car is dropped back off, without you even having to leave the house! The service and price are unbeatable and I would have absolutely no hesitation in recommending Servicing Stop to all of my friends and family!”

Helpful Report

Posted 8 years ago

“Awful from start to finish. The only efficient elements were booking and taking my money.”

Helpful Report

Posted 8 years ago

Good morning Sam, It's a shame to hear you had a negative experience with us. Any additional work recommended to you is based purely on garage findings and manufacturer guidelines - we only let you know about the work that is necessary but it's completely up to you whether you carry out the work or decline it. It's important we let you know about the work that needs doing but the decision always remains in your hands as the customer. Kind regards, Jacqueline

Posted 8 years ago

“They done exactly what they said which was pick up and drop the car off. And did a great job.”

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Posted 8 years ago

“Done exactly what they said which was pick the car up and drop it off and everything was done.”

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Posted 8 years ago

“Great customer service and extremely convenient for a working person. My car was picked up from my work address just after I'd arrived for free and delivered back at the end the day after I'd paid online. It passed the MOT with no probs, but I know if there was work to be done I'd be asked first meeting me in control.”

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Posted 8 years ago

“Servicing Stop were excellent - the online form was easy, they rang me before they collected my car and they rang me to let me know of work that needed doing and how much it would cost. They then did the work, and rang me to let me know they were on their way to drop off my car. The cost was really good, and so was the work.”

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Posted 8 years ago

“Perfect, as expected, great service thanks”

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Posted 8 years ago

“MOT certificate for the wrong car was delivered. Called a few times now & they tell me the correct one will be posted to me. Still waiting MOT was end Aug (now Oct)”

Helpful Report

Posted 8 years ago

Good afternoon Kieth, I have spoken to our Customer Care team who will be contacting you regarding this issue. Kind regards Dean

Posted 8 years ago

“I was really happy with the service, it was fast, efficient, reasonably priced and very easy. The home collection service was great! And they did everything on time :)”

Helpful Report

Posted 8 years ago

“Massively overcharged it's a total scam,was quoted £105 for mot and full service and ended up costing me £363 despite passing the mot. They charged me for oil which is defo included I full service. It's a ford focus 1.6 and doesn't require specialist oils. Also charged £70 for pollen filter which is under a tenner to buy and takes less than an hour to fit. Charged to renew brake fluid despite it been on this year's servicing schedule which they knew as they ask for make model mileage and age of car before booking. Booked into a garage a few miles away and then changed on day of pick up to one over 20 miles away no explantion given despite me asking several times. Car aldo wasnt picked up until 11.30am Passenger seat covered in oil and dirt which I've told them twice and had no response. Spike to the garage who told me they are not allowed to tell customers how much they charge servicing stop but that it was massive increase o their bill. I complained to servicing stop and was basically given no explantion offered £10 off my next service. Said no thanks as won't ever use them again. You can't get a straight answer from anyone they are really dismissive. I'm reporting them to trading standards.”

Helpful Report

Posted 8 years ago

Good morning, I'm sorry to hear you feel this way about Servicing Stop. We would have sent the confirmation email to you including the address of your allocated garage upon securing your booking - if you let us know on the day that this garage was too far away we could have cancelled and rebooked you in with a nearer garage on an alternative date but changing on the morning was impossible. We offer a two-hour collection slot of 8-10am to ensure our driver has plenty of time to get to you. I do apologise that the driver was late, without your reference number or registration I am unable to investigate this further. Please do email me those details to hello@servicingstop.co.uk and I will respond as soon as possible. We only recommend additional work based on garage findings and manufacturer guidelines, we are unable to quote for this additional work without knowing what first needs to be done on your vehicle. Upon inspection, our garage partner will alert us of the work that needs attention and your personal service adviser will phone you to talk through this report. All work is advisory and not compulsory meaning you are free to accept or decline any work you wish - the decision remains in your hands. I am sorry to hear there was an oil spillage in your car, once I have your details I will be able to pass this onto our Customer Care Team who can investigate this further. Kind regards, Jacqueline

Posted 8 years ago

“car failed mot on work that did not need doing was then quoted £570 to replace 2 x shock absorbers which they reported were leaking excessively they were not leaking at all BEWARE!!!!!!!!!!!!!! and no reply to emails”

Helpful Report

Posted 8 years ago

Good afternoon Anne, we’re extremely sorry for the delay in responding to your review. If you would like us to contact you about your booking, please send us an email to hello@servicingstop.co.uk - Kind Regards, Dean

Posted 8 years ago

“Unlike some other reviewers I couldn't fault this company at all. The were extremely competitive with their prices and when I booked their MOT package it was done quickly and efficiently. It took all the messing about of taking the car to the garage, waiting for it to be done ( usually all day even though you took it early morning) and driving home. They arranged for the car to be collected, got the MOT done & returned it as promised. Great stuff.”

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Posted 8 years ago

“I have been using servicestop for the.last 4 years and i am very pleased with them and will recommend to other customers”

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Posted 8 years ago

“Great staff, always friendly and on time. Do anything to help.”

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Posted 8 years ago

“Be very careful with this company, most of the time they will fail your mot and try convince you to make some more repairs to get a pass on your mot test. Go to a local garage much better service and much cheaper.”

Helpful Report

Posted 8 years ago

Good Morning, I’m sorry to hear you feel this way. We only use government approved test centres to carry out our MOT tests and they follow the most stringent of processes. If you would like to make a formal complaint, please email customercareteam@servicingstop.co.uk and our team will endeavour to get back to you within 2-3 working days. Kind Regards Dean

Posted 8 years ago

“Absolutely disgusted!!! First time i used this company and never again I feel totally ripped off i was quoted over £300 pound and when talking with the garage i was told the main cost was from servicing stop! no Where near the quote they told me.. BEWARE AND DO NOT USE!!!”

Helpful Report

Posted 8 years ago

Good Morning Emma, During a service our mechanics survey the vehicle to see if any other work is required. We also work with manufacturer guidelines to confirm that the vehicle is safe to use on the road. All additional work is completely advisory meaning that you are free to accept or decline any work suggested. Kind Regards Dean

Posted 8 years ago

“My car was taken 35 miles away for an MOT and the quoted price to rectify the fault that resulted in failure was excessive. The re-test is free under MOT rules, but Service Stop will not collect the car for a re-test. There is nothing on the website to say that the care will not be collected to complete the work, but the choice is a long round trip or pay again for an MOT locally. Customer service is dreadful and there is a surcharge to pay on every method of payment.”

Helpful Report

Posted 8 years ago

Good afternoon Graham, Upon confirmation of your booking you are given the address of the garage selected to take out your MOT - I'm sorry to hear you were unhappy with the chosen garage that was available on that date but you at any point you could have let us know and we would have changed this garage to another one straight away. I apologise that there has been a delay in getting back to you - our Customer Care Team who deal with complaints endeavor to get back to you within 3 working days so if you have just emailed them please be patient and await your response. We offer alternative payments including BACS which does not carry a surcharge - the £1 cost on debit cards covers our transaction fee. Kind regards, Jacqueline

Posted 8 years ago

“Damaged car, have dragged out the process and ignored requests to sort out, then trying to say it was already there. Worst company I have ever dealt with, use at your peril”

Helpful Report

Posted 8 years ago

Good Morning, I am sorry you have had reason to contact us. I can see that you have been in contact with my colleague who has provided you with a response. If you would like to be contacted again please let our aftercare team know by emailing customercareteam@servicingstop.co.uk Kind Regards Dean

Posted 8 years ago

“My car was collected by a driver for the garage and was returned without a rear bumper. The garage and servicing stop has refused to do anything to resolve the problem, even though there was photographic evidence taken by the driver at time of collecting to prove it was still in tact, so I am having to resort to using the financial ombudsman for motoring to obtain a resolution.”

Helpful Report

Posted 8 years ago

Good afternoon Roseanne. Sorry for the delay in responding. We would be happy to discuss your booking, if you would like us to do so, please email us at hello@servicingstop.co.uk - Best Regards, Dean

Posted 8 years ago

“Booked vehicle for service. Received call with a list of 'issues' with my car. Said I didn't want any work done other than oil change and agreed to additional £24inc VAT for specialist oil. Received invoice for around £65 more than original quote. I tried to resolve this by calling a number of times, but was always told someone would call me back to discuss. I never got the call and now the garage has held my car to ransom and I have no car to get home in.”

Helpful Report

Posted 8 years ago

Good afternoon Ian, Some cars do require specialist oil as per manufacturer guidelines, to ensure we only recommend these oils to the cars that need it we rely on an independent site called Comma Oil. You'll be able to go online yourself and enter your car's details to find out what oil your vehicle needs and why. I have just spoken to the garage personally who have informed me your car is indeed on its way back to you now and will be with you before 6pm as arranged upon booking. Kind regards, Jacqueline

Posted 8 years ago

Servicing Stop is rated 1.9 based on 3,563 reviews