Send My Bag Reviews

Name: Send My Bag
Rating: 4.79

4.8 Rating 1,432 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,432 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service thank you”

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Posted 4 years ago

“Send my bag were helpful and sending the bag was ok but a lot more paperwork now needed. The problem was that you pay the Brexit surcharge when sending the actual SMB fee and then you still get hit by more border fees at customs due to Brexit. So the service now costs more than the double and therefore not as attractive next time will likely take bag with me on the plane.”

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Posted 4 years ago

“The service was really good and effective”

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Posted 4 years ago

“Excellent service and great value but the pick up was slightly frustrating as no time was specified so I had to take the full day off work.”

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Posted 4 years ago

“Very accomodating and although a little stressful, my bags got where they needed to go! They were never picked up on the first day, though because I wasn’t there I didn’t know who was at fault (I did my part). I rang up and they came again the next day free of charge. It was in the middle of nowhere in Essex, Montana, so I was extremely grateful!”

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Posted 4 years ago

“Always good service!!!”

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Posted 4 years ago

“Used Send My Bag to ship a lot of books home from America to Ireland. Collection was simple, and the books arrived home shortly after I did! Packaging definitely took a bit of a battering on the way and was not included in the price of shipping (which was pricey enough), which is why the review is only 4 stars, but the books inside were okay and ultimately got the job done.”

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Posted 4 years ago

“Quick, easy and professional.”

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Posted 4 years ago

“Clear instructions and customer service. They’re available via online chat 24/7. Very efficient. Bags are usually picked up after only few days since placing an order - again very efficient. Prices are competitive.”

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Posted 4 years ago

“Send My Bag is affordable, fast, and convenient. There wasn’t much information about customs of the country I was sending to which caused a bit of a delay to clear up. That said, I would definitely use them again!”

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Posted 4 years ago

“fast reliable service, totally recommended”

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Posted 4 years ago

“Easy to use”

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Posted 4 years ago

“Good and usefull service but kind of stressful when doing all the papers and making sure everything is going fine.”

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Posted 4 years ago

“Very good and secure! But a bit expensive”

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Posted 4 years ago

“We shipped two bags from Brussels to London in 2019. One bag was on time, and the other delayed over a weekend. There was no damage to either bag.”

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Posted 4 years ago

“In the days before COVID, and the travel lockdown, I used Send my Bag several times, to move a bag between Edinburgh and Brussels, Edinburgh and Chantilly [I think], Edinburgh and Amsterdam, and Edinburgh and Grenoble. It all worked well until the second trip to Grenoble when, on the eve of a Bank Holiday and of our return, the local driver failed to effect the pick-up. Send my Bag were solicitous, but unable to resolve the problem. [I got friends to take the bag to the local depot.] I would,ld use them again, if and when we return to chaplaincy work.”

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Posted 4 years ago

“Service in time and effective”

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Posted 4 years ago

“Remember to read the instructions! Customer service was good too!”

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Posted 4 years ago

“Worked welll”

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Posted 4 years ago

“I was sending the bag for a friend and all queries met with understanding”

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Posted 4 years ago

Send My Bag is rated 4.8 based on 1,432 reviews