Send My Bag Reviews

Name: Send My Bag
Rating: 4.78

4.8 Rating 1,307 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,307 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worked well, staff helpful, easy.”

Helpful Report

Posted 3 years ago

“It was so helpful to use this service - thank you!”

Helpful Report

Posted 3 years ago

“Overall, pleased with the service. The delivery time was awesome - arrived earlier than expected. The process to get the shipment set up was cumbersome, but not sure how much of that is due to Send my Bag or to the requirements of the country. Seems like the prices for suitcases are better than for smaller packages. But overall, happy with using Send My Bag.”

Helpful Report

Posted 3 years ago

“Fast and cheap”

Helpful Report

Posted 3 years ago

“Before send my bag, I had a horrific experience with a company called BAGGAGE HUB (never use them). In contrast send my bag was stress free and smooth. Also affordable”

Helpful Report

Posted 3 years ago

“Send my bag is excellent service have used them for years however brexit can cause extra cost when sending to Spain so will not be using them in near future which is a shame as this is out of their control”

Helpful Report

Posted 3 years ago

“Efficient service, bag arrived even quicker than expected”

Helpful Report

Posted 3 years ago

“The service is very good”

Helpful Report

Posted 3 years ago

“The service was truly excellent...just a bit too expensive. All my boxes arrived undamaged and in a timely fashion.”

Helpful Report

Posted 3 years ago

“Straight forward service. Everything was well explained and went smoothly. Well recommended.”

Helpful Report

Posted 3 years ago

“Was a good experience Was quick and decent price but this was before Brexit”

Helpful Report

Posted 3 years ago

“i am very satisfiedand i have recommended it to all”

Helpful Report

Posted 3 years ago

“Service overall was great and my bag arrived at its destination even more quickly than expected. You do have to print your own label - I was under very strict lockdown (Melbourne) and with no printer of my own. Thankfully my flatmates had a printer as otherwise I would have been in a tricky situation. There should be an option for the company to print it for you (especially as Send My Bag offers free bag tags - they could be sent together), even if it incurs an additional small fee. Overall, very happy with the service. Would recommend and use again.”

Helpful Report

Posted 3 years ago

“Excellent, quick service.”

Helpful Report

Posted 3 years ago

“Once I had read all the information - it was pretty straightforward. The labels did not arrive though - this may be because of the country I am in or current pandemic situation so had to affix myself. This could be a NOTE for customers to allow enough time for labels to arrive. Used twice now and 2nd time super easy as I knew what I was doing !”

Helpful Report

Posted 3 years ago

“very good service thank you”

Helpful Report

Posted 3 years ago

“Send my bag were helpful and sending the bag was ok but a lot more paperwork now needed. The problem was that you pay the Brexit surcharge when sending the actual SMB fee and then you still get hit by more border fees at customs due to Brexit. So the service now costs more than the double and therefore not as attractive next time will likely take bag with me on the plane.”

Helpful Report

Posted 3 years ago

“The service was really good and effective”

Helpful Report

Posted 3 years ago

“Excellent service and great value but the pick up was slightly frustrating as no time was specified so I had to take the full day off work.”

Helpful Report

Posted 3 years ago

“Very accomodating and although a little stressful, my bags got where they needed to go! They were never picked up on the first day, though because I wasn’t there I didn’t know who was at fault (I did my part). I rang up and they came again the next day free of charge. It was in the middle of nowhere in Essex, Montana, so I was extremely grateful!”

Helpful Report

Posted 3 years ago

Send My Bag is rated 4.8 based on 1,307 reviews