Send My Bag Reviews

Name: Send My Bag
Rating: 4.79

4.8 Rating 1,432 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,432 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very proficient, friendly service throughout. Pick up and delivery as promised and customer service helpful. I will have no hesitation about using Send My Bag again next year.”

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Posted 2 years ago

“Hassle-free!”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“The system works really well.”

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Posted 2 years ago

“This service probably works well for certain circumstances, but my experience was far from ideal, and I don't plan to use the service again. First, all times in the bag tracker are based on the time in Ireland, which is not useful for consumers. The times should either be the time of the sending or delivering location. Second, our bags were damaged - the zippers on the suitcases were all snapped off. Generally, the bags took a significant beating. Maybe the company should recommend against using luggage. Third, our delivery location was somewhat remote, which drove up the cost. Fourth, the company simply didn't pick up the bags on the scheduled date, which meant the bags could have been stolen. Fifth, for the pickup from location 1, they came and knocked on the door, but for the pickup from second location, they refused to do that, so we left them out for 2 days. Sixth (and biggest problem), SendMyBag is just an intermediary - they farm out the delivery work to FedEx at al. Ultimately, there is no reason to use them instead of the direct carrier. We tried the service because we thought it would be convenient, but it really wasn't.”

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Posted 2 years ago

“Worked Well”

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Posted 2 years ago

“Efficiently arranged for my boxes to be sent from the US to the UK!”

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Posted 2 years ago

“The service was super efficient and the instructions were clear! All my bags arrived home quickly from England to the United States. I would definitely use them again!!!”

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Posted 2 years ago

“I was very happy with the help I needed to get through the paperwork. It made the difference. I am going to book Send My Bag again when I leave Europe because of the customer service. Thank you so much!”

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Posted 2 years ago

“We sent bags ahead to our holiday as there was no room in the car for everything. Worked out well. Picked up when scheduled and delivered before we arrived”

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Posted 2 years ago

“My box received on time. Very good service I would use them again to ship my package. Great service”

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Posted 2 years ago

“Excellent. I’d never use anyone else”

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Posted 2 years ago

“Always first class service. Highly recommend”

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Posted 2 years ago

“Amazing service. It was easy to create order. They picked my luggage up from my hotel in Europe and delivered it to my home in the US a few days later. Ihighly recommend Send my Bag.”

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Posted 2 years ago

“Excellent service. Prompt delivery to Spain and home. This meant I could travel with a smalll suitcase and then receive my larger case when I got to my destination for a 6 week stay. Will use again. Customer service agents were efficient and brilliant. Thanks Mark .”

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Posted 2 years ago

“All good and I will need your assistance again Thank you”

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Posted 2 years ago

“Great service! On time, tracked the bag from door to door! I love that a human answers the phone when I had questions!”

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Posted 2 years ago

“Excellent service - Sent two bags from the west coast to the east coast. No problems and arrived in great condition.”

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Posted 2 years ago

“Smooth handling of my luggage. Worried when I had to send it internationally, from England to the USA but it arrived ON TIME and without a scratch. They came to get my luggage from the hotel which was so convenient. Ti was able to know exactly where my luggage was at any time with their tracking system. Price point was reasonable. Trustworthy. Highly recommend”

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Posted 2 years ago

Send My Bag is rated 4.8 based on 1,432 reviews