SEGBO Reviews

Name: SEGBO
Rating: 4.07

4.1 Rating 480 Reviews

77 %

of reviewers recommend SEGBO

Company Reviews

Metrics

4.1

Based on 480 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Hoverboard in April for my Daughters Birthday, it wasn’t used until early May (her birthday) she used it for one day then it broke. I emailed customer services then after 1 week I was told to send it back and as I was over 14days of buying the Hoverboard I had to pay £17.50. So of course I done this as my daughter was desperate to use her birthday present. I returned the Hoverboard last week and received it back today with a note saying the left wheel had been changed and basically they’ve replaced it with a worn one and not a new one!! Not a happy customer!!!”

Helpful Report

Posted 6 years ago

“would not recommend, as i ordered a hoverboard. when it came the charging put had came out of the back of it. bad customer service as no one has got back to me properly an they have not offered to replace it. it is also a hazard as i dont want to charge it just incase. waste of £200 definately not recommend”

Helpful Report

Posted 6 years ago

“They sold me a deffective item and disappeared. Thei rnumber and emails do not exist or reply. DO NOT BUY - I am going to court to solve my issue.”

Helpful Report

Posted 6 years ago

Dear Sir/Madam, Our contact details can be found on our website www.segbo.co.uk, Please either email support@segbo.co.uk or call our Customer services team on 0333 234 4665 Lines are open 10am-5pm Mon- Fri, and we will ensure to deal with enquiries or issues you are facing. Regards Customer Services

Posted 6 years ago

“Ordered a scooter (ex400) for my son from Sego and although when it arrived it seemed good, it soon went down hill very quickly. Bad: - The Range is nowhere near what is advertised - The break / accelerator levers stick ALOT which can be very dangerous - Speed is not what is advertised - Issue with brake light (reported day it arrived and they wanted me to send it away to be looked at rather than offer a replacement) - Screen very hard to see in sunlight Good: - Fast delivery - Seems sturdy Their customer service was lacking, requiring me to send away a brand new item to be looked at on the day it was purchased rather than offer a replacement or refund. Price seemed fair, but for the quality and reliability of the product supplied I would not recommend Segbo at all!”

Helpful Report

Posted 6 years ago

We are committed to resolving this issue for you as we do value you as a customer and we always aim to deliver the best service possible. Please contact our customer service so this issue can be resolved swiftly. Thank you.

Posted 6 years ago

“tried for months to return the segbow. sent vidio of it ect . after 4 months of hassle. I get charged a fee of 17.00 to return it it was used once I bought 4 of thees plus the carts bad customer service .”

Helpful Report

Posted 6 years ago

“I ordered a hover board and kart for my 7 year old for xmas in November, boxing day the board malfunctioned spun out of control on my new fitted hall floor and burnt holes in it then my daughter hurtled on the kart out of control into the side of a van this was a serious accident and daughter really hurt herself. Tried to call day after boxing day office shut til new year once opened again I reported this along with photo evidence told to send it back. I said I do not want a board or kart back and exchange for another item - still ongoing now and we are in March, I have been told its safe!! if it can malfunction at any time then clearly this isn't deemed as safe. Getting know where so PayPal are now involved as I will not let this lie. Do your research into this company, not great at all and shocking after care service!.”

Helpful Report

Posted 6 years ago

“Product should be deliver on 2nd day and after 4 days I have been told it will be dispatch after weekend”

Helpful Report

Posted 6 years ago

“I purchased 2 hoverboards from this company both had issues charging from day 1 and 1 board in particular is unusable and has been so since it was first switched on.I have emailed and phoned and live chat and still can not get anyone to ring or contact me to tell me what is going on.After sales service is deplorable.In my view once they have your money theyre not bothered.I am having to go to credit card company and maybe legal to sort issue out.I would advise not dealing with this company”

Helpful Report

Posted 6 years ago

“We ordered a hover kart as part of a bundle and it is faulty. The bars do not fit together as the paint is too thick. There has been absolutely no aftersales from Segbo despite countless calls and emails. It has been 5 weeks since we first contacted them and we have not had any response. Their phone line doesn’t answer either. We are stuck with a faulty item which was for our son’s 11th birthday. We have now passed the dispute to our credit card co to deal with. Do not buy from this company!”

Helpful Report

Posted 6 years ago

“Ordered an item and had to return as it wasn't correct fit. I have been waiting over a month now for my refund and still cannot see the end to the nightmare. I have called, emailed and even spoken on live chat. If you order from this company do not expect to get any refunds for faulty or returned goods.”

Helpful Report

Posted 6 years ago

SEGBO is rated 4.1 based on 480 reviews