Name: SEGBO
Rating: 4.07

“Poor poor experience arrived late. And now faulty after 5 mins use and have to wait on a return it’s ridiculous never use and will never recommend. the order was over 3 weeks late. Customer services takes hours to get thought on the phone really poor experience”

Helpful Report

Posted 4 years ago

“Very disappointing! After implying delivery was “next day” .....3 months later they turn up. No apology! every time I called there was a different date on delivery. These were presents for my twins!!! Emailed on numerous occasions and nothing back, it was only when I asked for my money and told them I would go further they sent them out straight away ( I had them in two days)”

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Posted 4 years ago

“Waited months for the product to arrive and requested urgent as it was for our grandaughter. When came damaged packages and informed company immediately no reply to damage on paint to metal parts so disappointed as was expecting high expectations”

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Posted 4 years ago

“My segbo, after using 3 times, now does not work. CANNOT get hold of anyone at Segbo, via email, phone or live chat. DO NOT BUY FROM THIS COMPANY”

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Posted 4 years ago

“Feeling frustrated as still haven’t received our order. The delivery date has been put back each week and I cant get hold of anyone from customer services. Seems like I am not the only one. Don’t order from this company at the moment......”

Helpful Report

Posted 4 years ago

“Awaiting a refund after finding out they wouldn’t be able to despatch for weeks. No reply from them, apart from saying they will refund me, but two weeks on I have had to open a PayPal case. Awful customer service.”

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Posted 4 years ago

“Ordered a board and kart in June and was assured that it would be delivered by the end of July so it would be in time for my son's birthday. Heard nothing from them until this week when they said it would be dispatched the week beginning 17th August Obviously no good to me as it won't be here in time. Emailed them about a refund and what a surprise no reply. Don't bother ordering from this company.”

Helpful Report

Posted 4 years ago

“I am leaving this review because Segbo sent me an automated email giving me the opportunity to WIN MY MONEY BACK by leaving a customer review. I will keep my fingers crossed and hope that we win a new Segbo in the competition draw to replace the faulty one, my daughter was so upset when it stopped working. I am so disappointed with the lack of after-sales support from this company. I purchased a Hoverboard and Kart for my 9-year-old Daughter for Christmas in November 2019. It broke in March 2020. The Segbo Support Team responded to my first message and advised me to carry out a master reset which I tried but unfortunately, it didn't rectify the problem. I sent a video of the fault to Segbo but they said they couldn't play my video attachment. Segbo sent me a link to upload my video via wetransfer.com. I uploaded the video and was sent an automated email response from transfer.com informing me that they would email me as soon as Segbo had downloaded the video file. They also said that the video file would only be stored for 7 days, Segbo did not download the video. I sent further messages to Segbo and they replied once more stating that they require the customer to email either a video or images that demonstrate the issue that has been reported. Without this, they won’t be able to move forward and resolve the issue. I uploaded the video again to wetransfer.com but Segbo did not download it for a second time and are now ignoring all my emails. I have just noticed further down it says 'Would you like to add photos or videos? Strengthen your review by uploading photos & videos.' Ironically there is no option to add photos or videos at any point in the review process. The Consumer Rights Act 2015 came into force on 1 October 2015. The First Six Months:- If you discover the fault within the first six months of having the product, it is presumed to have been there since the time you took ownership of it - unless the retailer can prove otherwise. During this time, it's up to the retailer to prove that the fault wasn't there when you bought it - it's not up to you to prove that it was. If an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund, or price reduction if you wish to keep the product. The retailer can't make any deductions from your refund in the first six months following an unsuccessful attempt at repair or replacement.”

Helpful Report

Posted 5 years ago

“My sons Segway broke a week after purchasing. We the. Had to pay £42 to have it uplifted and delivered back to company for them to fix and 4 weeks later it was returned and ‘fixed’ however same issue has happened the minute my son tried it. Looks like it hasn’t been looked at at all and they are refusing to send us a new one or give us a replacement. A VERY expensive toy and am completely dissatisfied.”

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Posted 5 years ago

“So disappointed by the after-sales and support from this company. We purchased a hoverboard and kart back in July last year for our disabled son and were thrilled with it however it broke in March. Ou family is shielding due to our son's life-threatening condition and it caused him great distress so we contacted the company for support. They responded to do a master reset which didn't work and then to video the fault which we did but since then have had no support. We have sent several emails of the fault and asking what to do next which they ignore. We have also tried to use their instant chat but as soon as we say we have a fault they stop responding. We just want to arrange to have it sent to them for them to fix but they will not respond, yet when I logged on with a different name asking about purchasing a new one they responded instantly. I appreciate COVID 19 is making things more challenging and staff have to work from home but they are completely ignoring us yet responding to people wanting new units. We were looking into getting a second unit for our daughter however after this will be going elsewhere. Shame they are clearly just a company that is interested in making money on new units and doesn't want to know after. You will love the equipment but if breaks don't expect any support.”

Helpful Report

Posted 5 years ago

“I have had the worst experience with this company. They claimed to have fixed my son's hoverboard but it was returned on several occasions in a worse condition than when it was sent to them. On one occasion it was returned to me with loose bits of plastic rattling around inside of it. The company also said that my son was riding it incorrectly (he is an experienced rider). Absolutely awful company. Do not use.”

Helpful Report

Posted 5 years ago

“Do not buy off this company . Had a Segway for Christmas . When she went to use it it wouldn’t work properly . I had to pay 20 pounds to send it back . They said they fixed it . When we received it it was still broken . Then when I sent it back again they said it was water damaged but it hadn’t even been rode on as it was broke so it was stored in box in car until I sent back . They ever eventually said they would fix it . We are now in April , nearly six months down the line and we received it back few days ago. To our shock we opened the box and it was in pieces . Bits missing etc. No way damage could of been done in transit . Been trying to contact since through email and have had no reply . I told them months ago I needed this fixed as my child is autistic and Doesn’t understand why they can’t use there Segway and it keeps arriving and being taken away again . This has caused so much distress to my kids with their special needs . I m 300 pounds down and they haven’t been able to have one days use . Really has caused me so much stress .”

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Posted 5 years ago

“We still haven’t had our Segway back after months.”

Helpful Report

Posted 5 years ago

“Do not order from this company what so ever!!! I ordered a segbo for my daughters birthday and deliberately chose this company as it was guaranteed next day, yet took a week! They advised me my order was delivered although it was not. 4 weeks now and still no item! You cannot speak to anyone and they are so unhelpful by email its a waste of time. They took my money, have no empathy and insist i have the item even though it was not signed for! No item, no refund, absolutely poor organisation and will be seeking legal advice to claim my money back!! 👎🏼”

Helpful Report

Posted 5 years ago

“Don’t deal with this company under any circumstances. My scooter was delivered in June 2019. After only 50 metres of use it failed. I returned it to Segbo within a week who “fixed” it and sent it back in August. It was just the same - totally unusable. Segbo wanted me to pay for the return! It went back to them in late August and I haven't seen it since despite several phone calls. They are totally useless and have no interest in their customers whatsoever. STAY AWAY”

Helpful Report

Posted 5 years ago

Dear, Thank you for your review and your purchase. We are the leading Hoverboard Segway company in the UK and we always aim to deliver excellent service. If you do ever have an issue you have a full 12 months warranty and technical support on 03332 344 665 or email on support@segbo.co.uk Regards CS Team

Posted 5 years ago

“Hi....I have had issues with this scooter for 2 months now....I've been in contact with your company asking for video footage?????WHY....I know the electrics are at fault with not holding charge....I need your courier to come and pick the scooter up fo repair...simple as....its under warranty until july 2020....”

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Posted 5 years ago

“Stay away do not buy off this company got segbo for my little girl on Christmas day used it for 30 mins power socket came out now it does not work or charge up poor campany my little girl was in tear on chiratmas day when it should be specal day for children . I will be contact trading standards”

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Posted 5 years ago

“DO NOT BOTHER WITH THIS COMPANY.... SERIOUSLY!!! I never write reviews and also never read reviews before I purchase from a company (stupid I know) but I need to advise others against our stress and upset buying from this mickey mouse company. Long story short, very short... Ordered back in September for a xmas present still havent received but with about 6 promises from Segbo over the last nearly 12 weeks that it will be here next week, then the next, then the next and with out fail... the next! Still not here! We've had to cancel the order now (which isn't going smoothly) and re order elsewhere. The only thing I can thanks this company for is that they have made us swear to god that we will read reviews in future for any purchases we make. People don't leave bad reviews because they are bored, they leave bad reviews to warn others. AVOID, or I can guarentee you'll be writing a bad review in a few weeks time”

Helpful Report

Posted 5 years ago

“Please think twice before using this company. There are a lot of bad reviews on here and I foolishly ignored them. Ordered hoverboard, arrived and was faulty out of the box. Contacted to organise return and first encounter was to justify that I should not have to pay for return. Advised I wanted a new unit, not repair as it was unused, ended up waiting over a month to get same product back again. 15 minutes out of box broke again and was overheating to the point we were concerned it might blow up. Returned again asking for refund, waited over a month again only for them to refuse. Finally agreed but this was possibly my worst consumer experience ever! Steer clear.”

Helpful Report

Posted 5 years ago

“Please find the time to read this if you are palnning to buy a from this company. Below is a review I wrote about 4 months ago and suprise suprise i still have't had my issue resolved. They don't answer your questions and have no customer care. Please don't every purchase anything from this company and go to a shop where you can have a grown up conversation. Firstly your luck to get 1 star as there no option to give you a minus, this is not a rant from an unstable customer, just a disappointed one. Well here goes. Purchased the hoverboard in December, but even though I could prove I had paid for it on my credit card, Segbo denied receiving the payment. I produced bank transaction, but still you denied it. After a week of phone calls and emails that would never replied to, I finally got somewhere when you admitted it was an error on your computer and I had in fact purchased the hoverboard. Wow thanks for telling me something I already knew. Fast forward 6 months and the hoverboard developer's some problems. I contact you and you ask me to send it back as the board is still under warranty, which cost me £17.99 by having to purchase your collection package. After I purchase the package you send me another email saying the chassis wasn't covered, even though i had to point out on my email "warranty cover which is on your website stats" “Our warranty covers all the electrical components and parts inside your hoverboard”, I even pasted the whole warranty statement in case you have misplaced it in your office. I have pointed out the section that mentions parts inside the hoverboard, if the chassis has split then it covered as it’s inside the hoverboard", not rocket science here guys. As usual to this email, I again had no reply. So hoverboard sent off, I them receive a message from DPD saying the hoverboard is coming back to me, yet no email to say what you fixed, and when the board arrived, there is a engineers check sheet in the box with absolutely no information regarding what repairs were done. To say this is the worst customer service I have ever received from a company I have purchased something from is an understatement. It's a real shame as my boy loves the hoverboard. Please don't every darken my door again with you products as I will definitely never purchase anything from your company again. p.s you still have my email address so it would be nice if you could tell me what you did to the hoverboard”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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