SEGBO Reviews

Name: SEGBO
Rating: 4.08

4.1 Rating 479 Reviews

77 %

of reviewers recommend SEGBO

Company Reviews

Metrics

4.1

Based on 479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 234 4665

Email:

support@segbo.co.uk

Location:

United Kingdom

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product BUT the warranty and follow up is poor. Just place an online order for a new Monster Hovercart wheel. The original rubber wheel split on both sides. We have only had the cart since February. Email Segbo a number of times to discuss warranty and no reply. I just gave up in the end and ordered from their website. Life is too short”

Helpful Report

Posted 7 months ago

“There is no response to our customer service support email, we followed all of the instructions to reset the hooverboard & it doesnt work. We havent even used it as it wouldnt start up from the 1st day. We have called the customer service number & were told to resend the email we did this & still no response.”

Helpful Report

Posted 1 year ago

“Please do not use Segbo. We are still in the process of trying to recover our money. With a month’s lead time, delivery wasn’t going to be in time for our son’s birthday so we cancelled the order and bought from another vendor. The item was delivered after our son’s birthday so we refused it at the doorstep and it was returned to Segbo. They promised to refund the money but never did and then stopped responding. I have contacted the CEO on Linkedin who initially responded, but who has also since stopped replying. AVOID.”

Helpful Report

Posted 1 year ago

“Fast delivery and good prices”

Helpful Report

Posted 1 year ago

“Firstly, the hoverboard was delivered 5 days later than the 48 hr delivery promised and so didn't arrive in time for my sons birthday party. Secondly, the Monster Hovercart that was advertised as part of the bundle package (or any refund) still hasn't materialised nearly 2 MONTHS later? It seems this company is making promises they can't keep!?! SEGBO please provide the goods that were paid for or a refund!”

Helpful Report

Posted 1 year ago

“terrible service, hoverboard charger broke, we sent the hoverboard back , when it was eventually returned to us one side of the hoverboard wasnt working , segbo are now insisting that we pay to send the hoverboard back... we just want it returned and our money back . Nobody answers the phone .”

Helpful Report

Posted 1 year ago

“Do not order from this company. They are terrible. They take orders they can’t fulfil and promise deliver date after delivery date. When you do finally get the item and you return it they confirm receipt and don’t refund. Still waiting for a refund from an item returned 29th December. Don’t reply to emails and impossible to get on the phone. AVOID”

Helpful Report

Posted 1 year ago

“Origionally bought for our 6 year old however the whole family had such fun on christmas day! Would 100% recommend Segbo!”

Helpful Report

Posted 1 year ago

“Great service, easy to order, next day delivery and my daughter absolutely loves the hoverboard. Will definitely recommend and no doubt I'll be ordering from here again for my other children now they have tried this one.”

Helpful Report

Posted 1 year ago

“I ordered G2 PRO plus for my son with a Hoverkart on Wednesday for Birthday on Saturday, I called the company and confirmed the delivery time, they told me that they had their shipment delayed on Xmas time due to the delays and strikes on port but they have all available in stock I will receive my delivery in 48 hours. I anxiously waited and guess what I actually received my full bundle on Friday by DHL. I would be honest that there are some other companies selling cheap hoverboards but quality on this hoverboard and very good. I am glad that I bought from Segbo as service and quality provide was brilliant, Thanks to Chris for clearing my doubts. Would recommended definitely!!.”

Helpful Report

Posted 1 year ago

“Hooverboard and kart purchased for santa. Took 3 months to arrive and the hooverboard stopped working after 3 days. Cannot get a resolution and emails are being ignored even after we have returned the item. They now have our payment and our item!”

Helpful Report

Posted 1 year ago

“2 months and still no delivery. No response to emails or phone calls. AVOID THIS COMPANY!”

Helpful Report

Posted 1 year ago

“We bought the terrain version, and it's great for of any age from 4 up to 99, my two boys truly enjoy it any time they use it.”

Helpful Report

Posted 2 years ago

“Delivered quickly and it’s a nice product. Had to change the bearings in the go cart front wheel, but it had been well used. Otherwise, nice quality”

Helpful Report

Posted 2 years ago

“Excellent customer service and delivery. The actual product was excellent, no complaints”

Helpful Report

Posted 2 years ago

“Bought 2 for grandchildren last Christmas - two months on one is not working and despite repeated communication with company still have one non working unit and one unhappy grandchild. 3 stars are for the one that is working is great fun. Real shame as these are expensive toys and would have expected better after sales!”

Helpful Report

Posted 2 years ago

“Purchased both the hoverboard and hoverkart for my 8yr old daughter - absolutely loves it! Great build quality, long battery life and even good across hoggin country paths. The kart adds a totally new experience - super fast so probably best outside! My wife and I have even mastered the hoverboard (eventually!)”

Helpful Report

Posted 2 years ago

“Brilliant customer service , delivered on time and most of all my Grandchildren absolutely love it.”

Helpful Report

Posted 2 years ago

“So happy to have bought 2 of these for our 11yr old they have had so much fun using these keeping them entertained for hours! They were great with the attachments until they got used to standing up on them independently. Great for races together even us adults were able to join in the fun. Working great on the grass, concrete, private roads and in the house.”

Helpful Report

Posted 2 years ago

“Very helpful customer surface, kids have enjoyed hoverboards.”

Helpful Report

Posted 2 years ago

SEGBO is rated 4.1 based on 479 reviews