SEGBO Reviews

Name: SEGBO
Rating: 4.07

4.1 Rating 480 Reviews

77 %

of reviewers recommend SEGBO

Company Reviews

Metrics

4.1

Based on 480 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company at all costs!! After multiple problems they have stopped answering my emails and still have one of my [faulty] hoverboards. I am now in touch with citizens advice and will take this to the small claims court if need be.”

Helpful Report

Posted 3 months ago

“Great product BUT the warranty and follow up is poor. Just place an online order for a new Monster Hovercart wheel. The original rubber wheel split on both sides. We have only had the cart since February. Email Segbo a number of times to discuss warranty and no reply. I just gave up in the end and ordered from their website. Life is too short”

Helpful Report

Posted 1 year ago

“There is no response to our customer service support email, we followed all of the instructions to reset the hooverboard & it doesnt work. We havent even used it as it wouldnt start up from the 1st day. We have called the customer service number & were told to resend the email we did this & still no response.”

Helpful Report

Posted 1 year ago

“Please do not use Segbo. We are still in the process of trying to recover our money. With a month’s lead time, delivery wasn’t going to be in time for our son’s birthday so we cancelled the order and bought from another vendor. The item was delivered after our son’s birthday so we refused it at the doorstep and it was returned to Segbo. They promised to refund the money but never did and then stopped responding. I have contacted the CEO on Linkedin who initially responded, but who has also since stopped replying. AVOID.”

Helpful Report

Posted 1 year ago

“Firstly, the hoverboard was delivered 5 days later than the 48 hr delivery promised and so didn't arrive in time for my sons birthday party. Secondly, the Monster Hovercart that was advertised as part of the bundle package (or any refund) still hasn't materialised nearly 2 MONTHS later? It seems this company is making promises they can't keep!?! SEGBO please provide the goods that were paid for or a refund!”

Helpful Report

Posted 2 years ago

“terrible service, hoverboard charger broke, we sent the hoverboard back , when it was eventually returned to us one side of the hoverboard wasnt working , segbo are now insisting that we pay to send the hoverboard back... we just want it returned and our money back . Nobody answers the phone .”

Helpful Report

Posted 2 years ago

“Do not order from this company. They are terrible. They take orders they can’t fulfil and promise deliver date after delivery date. When you do finally get the item and you return it they confirm receipt and don’t refund. Still waiting for a refund from an item returned 29th December. Don’t reply to emails and impossible to get on the phone. AVOID”

Helpful Report

Posted 2 years ago

“Hooverboard and kart purchased for santa. Took 3 months to arrive and the hooverboard stopped working after 3 days. Cannot get a resolution and emails are being ignored even after we have returned the item. They now have our payment and our item!”

Helpful Report

Posted 2 years ago

“2 months and still no delivery. No response to emails or phone calls. AVOID THIS COMPANY!”

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Posted 2 years ago

“I'd give no stars. Told its been dispatched on four separate occasions, not arrived. Told my money will be refunded. Not happened. Liars and thieves.”

Helpful Report

Posted 2 years ago

“I would stay far, far away from this company. They are selling things that are out of stock and not telling you they don't have it until after you've paid. They are near impossible to get hold of and 'customer services' are full of **1*. I tried to cancel the order and they had me running around the houses for two weeks and I still haven't got my money back! Buyer beware!”

Helpful Report

Posted 2 years ago

“Do not buy anything from this company!! I have been trying for 3MONTHS to get a new board fixed upon arriving broken. I have emailed over 40 times, called almost daily, used the live chat. They always say they will get back to me and put this to management and I have yet to hear back from them. We have also been waiting for three months to get the hover kart!! The other two boards we have got from them do not hold the charge as they profess and continually lose charge. Please avoid them.”

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Posted 2 years ago

“still waiting for the cart to arrive terrible customer service”

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Posted 2 years ago

“Very poor experience from this company. They did not respond to my five emails. I eventually contacted my Credit card company who refunded me in full two weeks later. But now I have a faulty product that cuts out on one side and I have to restart i every 1 or 2 minutes. My son loves it and I want to buy another one but not from this company. I thought by spending more money would buy quality, it seems not!”

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Posted 2 years ago

“Ordered 2 G2 Pro units with go-kart attach for my boys. The charge lasts less than 30 mins, advertised time is up to 2 hours. After a few charges, one of the units stopped working. Been told to video evidence the fault, then had to pay 17GBP for collection package, where I have to drop off the unit myself, no pickup. Very poor experience, would not buy the product knowing what I know now.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your email. The battery can drain faster depending on how you use the item. For example, if you use the Hoverkart attachment and vigorously accelerate, as opposed to using the Hoverboard by itself at a more moderate speed, then the battery will drain significantly quicker. You may be asked to send your item back depending on the time frame in which your issue was reported after the original delivery date. Kind Regards, Customer Support Team

Posted 3 years ago

“don't buy this scooter. service is appalling. no spare parts available. and you will not be helped with the repairs. disgrace for a hefty price.”

Helpful Report

Posted 3 years ago

Hi, We're sorry to hear that you're unhappy with the experience you've had since purchasing your order from us. All manufacture related faults are covered under warranty. If you were refused a repair, it is because your issue is not manufacture related. We do not sell scooter parts separately either, but if the fault is manufacture related, there would be no need to buy replacement parts, because the fault will be repaired under warranty. Kind Regards, Customer Support Team

Posted 3 years ago

“Appalling Customer Service. Board has been with them for weeks and weeks on end being repaired. No one to speak to and find out the truth of where the board is. Now been missing for 4 weeks. Do not trust this company with your child's Christmas. I wish I could give them a Zero”

Helpful Report

Posted 3 years ago

“Please do not buy from this company. They have messed me about since October with delivery and after me asking for a refund last month (since the product never showed up), they still have my money. I have chased and chased to get my money back and they just keep saying it's been passed to finance. I'll be taking this further to the ombudsman. Segbo's customer service is disgustingly bad and I feel at a loss.”

Helpful Report

Posted 3 years ago

“I have never posted on another business page to highlight a problem. I am a business owner myself. However, I feel that I have been left with no other option because of this company’s refusal to refund my 9 year old sons money for a product which is faulty. I bought a product from this company last year. They were very good to deal with and very helpful - the product when it arrived was of a very good quality and my son loved it. However, when a fault occurred with the hoverboard, I was very disappointed with the manner in which they have dealt with the issue. It’s too long a story - the emails span 6 months now and are currently ongoing. My son’s hoverboard became faulty, they repaired it and returned it. On receipt, it was still faulty. I returned it again, they repaired it. On receipt again - it is still faulty. I have asked for a refund at this time because we have no further confidence in the product and my son has not had a hoverboard that he paid for - for 6 months. We have given the company every reasonable opportunity to repair the product. At this point they are telling me that we need to return it again in order for them to assess if there is a manufacture’s fault??? My son used his First Holy Communion money - over £300 - he has nothing to show for it. He is 9 years old.”

Helpful Report

Posted 3 years ago

“Poor customer service. Product returned twice. No contact from supervisor or manager. Highly disappointing”

Helpful Report

Posted 3 years ago

SEGBO is rated 4.1 based on 480 reviews