I ordered a hover board and kart for my 7 year old for xmas in November, boxing day the board malfunctioned spun out of control on my new fitted hall floor and burnt holes in it then my daughter hurtled on the kart out of control into the side of a van this was a serious accident and daughter really hurt herself. Tried to call day after boxing day office shut til new year once opened again I reported this along with photo evidence told to send it back. I said I do not want a board or kart back and exchange for another item - still ongoing now and we are in March, I have been told its safe!! if it can malfunction at any time then clearly this isn't deemed as safe. Getting know where so PayPal are now involved as I will not let this lie. Do your research into this company, not great at all and shocking after care service!.