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SEGBO Reviews

4.1 Rating 479 Reviews

77 %

of reviewers recommend SEGBO

Company Reviews

4.1

Based on 479 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 234 4665

Email:

support@segbo.co.uk

Location:

United Kingdom

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 2 for grandchildren last Christmas - two months on one is not working and despite repeated communication with company still have one non working unit and one unhappy grandchild. 3 stars are for the one that is working is great fun. Real shame as these are expensive toys and would have expected better after sales!”

Posted 1 year ago

“The product is great, can't fault that however with Brexit and delivery via courier company it took over a month for delivery to arrive. This was Very disappointing and took a lot of back and forth to determine who would pay the customs charges.”

Posted 1 year ago

“The Segway we bought kept breaking because I don’t think they are designed to to be used with the hoverkart. We had friends buying the same pack and same thing happened. Ours broke a few weeks after the warranty expired ( they had our Segway for 2 months during the warranty period because it had another problem) and they didn’t want to extend the warranty for us. It is very disappointing.”

Posted 1 year ago

“Delivered as expected a great product”

Posted 3 years ago

“I pressume automated emailed spoiled my service, was told item wouldn’t fix, then recieved email to pay for a fix. Payed the money to be told it them wouldn’t fix again. In the end money returned no hassles , just a total mix up through the repair assessment.”

Posted 3 years ago

“daughter loved it but grow out the go art very fast charger broke with in a few months had to get new 1”

Posted 3 years ago

“We had to wait over the expected time but as it was during lock down no1 it was fine. When I spoke to Customer Services they were helpful. So far no issues and my son loves it!”

Posted 3 years ago

“Good service when i ordered but have had to return the device a couple of times for repairs. Turn is good and process is simple but costly”

Posted 3 years ago

“I am 85 Kg. I can only travel 8 KM once my scooter is charged. No more.”

Posted 3 years ago

“Delayed by 2 months. Has since arrived and so far all good.”

Posted 3 years ago

“There were delays, but expected that at this strange time. Could have been better updating us about the delays though. Otherwise, my son is very happy with it and no problems to date.”

Posted 3 years ago

“Delivery took longer than expected but it was near Christmas time nd the product was in a sale. Customer service was good and got back to me straight away when I enquired about my delivery time. The segbo is great my daughter lives it, it can be a bit temperamental and sometimes go only one way but I think this is when it needs charging its a fun toy and worth the price.”

Posted 3 years ago

“The advice I had running up to COVID and lockdown was exceptional and I sent my product away for investigation and repair. I haven’t heard anything since and hope this is because no one is working at the repair base. I will follow up after lockdown as my son is desperate to get his back. An email or letter to say they will check once back would be nice as surely they are able to access customer details from home.”

Posted 4 years ago

“Unfortunately I still haven’t received my returns box after about 4 months. It was just prior to CV19 so I have no bad feelings about that. After lock down I’ll follow it up. What I can say is that the young man than helped me on the phone was exceptional and I can only imagine that the service would be brilliant if I got it! I don’t think that now is a good time for poor reviews, it’s an unreasonable expectation to have fabulous service.”

Posted 4 years ago

“Order was delivered on time and all OK. However, online chat function and email help doesn’t seem to exist.”

Posted 4 years ago

SEGBO is rated 4.1 based on 479 reviews