SEGBO Reviews

Name: SEGBO
Rating: 4.08

4.1 Rating 479 Reviews

77 %

of reviewers recommend SEGBO

Company Reviews

Metrics

4.1

Based on 479 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 234 4665

Email:

support@segbo.co.uk

Location:

United Kingdom

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, prompt delivery, great customer service on the phone, great product”

Helpful Report

Posted 2 years ago

“Origionally bought for our 6 year old however the whole family had such fun on christmas day! Would 100% recommend Segbo!”

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Posted 1 year ago

“We bought this after buying a non branded Segway and wow what a difference!! It’s fantastic! We got an offer price too so really pleased with the price. It came really well packaged and quickly. Would highly recommend to spend a little more on a SEGBO than any other brand, you won’t be disappointed!”

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Posted 2 years ago

“Fantastic Christmas present! My son was over the moon and hasn't stopped telling anyone and everyone about it.”

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Posted 2 years ago

“Brilliant service arrived within 2days of ordering and my Grandaughter absolutely loves it. Got free extras with it being a go cart and other items so a fab buy. Would definitely purchase from you again 5star”

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Posted 2 years ago

“Very good service,”

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Posted 2 years ago

“Great service, easy to order, next day delivery and my daughter absolutely loves the hoverboard. Will definitely recommend and no doubt I'll be ordering from here again for my other children now they have tried this one.”

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Posted 1 year ago

“I ordered G2 PRO plus for my son with a Hoverkart on Wednesday for Birthday on Saturday, I called the company and confirmed the delivery time, they told me that they had their shipment delayed on Xmas time due to the delays and strikes on port but they have all available in stock I will receive my delivery in 48 hours. I anxiously waited and guess what I actually received my full bundle on Friday by DHL. I would be honest that there are some other companies selling cheap hoverboards but quality on this hoverboard and very good. I am glad that I bought from Segbo as service and quality provide was brilliant, Thanks to Chris for clearing my doubts. Would recommended definitely!!.”

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Posted 1 year ago

“Absolutely fantastic hoverboard, thoroughly enjoyed by my 13 yr old and friends!!! We bought the kart as well, and had an issue with it, which the company were extremely helpful about, when spare parts didn't solve the problem they sent a whole new kart! Couldn't fault customer service and the actual board /kart are awesome fun. Truly tests the balance skill set and kids can work at making themselves pro at this! The kids love the Bluetooth music bit as well!”

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Posted 2 years ago

“Segbo experience was good, arrived on time, unfortunately both seat’s had delivery damage! Got in touch and the matter was addressed satisfactory, we were getting worried because 2weeks before Xmas, no seats, couriers had lost them!! Segbo sent new seats next day delivery!! Impressive!! and two very happy grandchildren and one impressed customer 👍”

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Posted 2 years ago

“My son had this for Christmas nd he hasn’t been off it since. He has used it both indoor and outdoor and then attached the kart for further fun. His friends and siblings have all had a go enjoyed it so much that one of them has ordered one for themselves too. A great feature was the Bluetooth speakers”

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Posted 2 years ago

“Amazing quick an efficient service! Can’t believe how quick delivery was as I’m not in mainland UK. Updated regularly with my delivery too which was great. Ordered ahead of a potential Christmas rush and supply chain issues. So pleased I did! Thank you. I’m going to have one happy boy on Christmas Day.”

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Posted 2 years ago

“My 6 year old son absolutely loves it!!! He has so much fun on it & loves that u can play music through it”

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Posted 3 years ago

“Ordered an item and had to return as it wasn't correct fit. I have been waiting over a month now for my refund and still cannot see the end to the nightmare. I have called, emailed and even spoken on live chat. If you order from this company do not expect to get any refunds for faulty or returned goods.”

Helpful Report

Posted 5 years ago

“So my Son's favourite Christmas presents; Spider-man Miles Morales costume and his SEGBO! I mean WOW! We now have a web-slinging all action mobile Segbo-spider on our hands and he is beyond happy. Dad is amazed by the quality of the SEGBO - I mean WOW! It's robust, simple and above all an epic amount of fun. Quality all round and a seamless, prompt delivery, well packaged and at a great price. We're keeping the Kart setup until his birthday at the end of Jan but I can only imagine that will add to our happiness. All I can say is THANK YOU!”

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Posted 2 years ago

“Great item - extremely sturdy and our kids love it. Bought the cart bundle at the same time and the kids really enjoy riding on the cart. Battery seems to last just under an hour with the cart attached - not sure if this is the norm so will keep trying and see if I can get a longer life on it. Would definitely recommend to anyone looking to buy a hoverboard.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Please take the time to read this post. We have had an absolutely awful experience with a company called segbo in which I purchased a hoverboard and cart from. Please take the time to share this post so that this does not happen to anyone ever again. This company needs shutting down! On 28th August I searched the internet to find a good company to buy a hover board and cart from. My son turned 7 in august and was desperate for one. He had asked family for money this year so that he could save up for this special gift. I found a company called segbo which came up first on the google search. It seemed to have a live chat (which doesn’t work), a phone number (which rarely goes through), a Facebook page and a twitter page as well as the website. All seemed legit at first glance. The problem started immediately after I purchase the item. One of the reasons I purchased it was because it said next day delivery. As soon as i purchased the item I received an email saying your free hover cart will arrive separately to the hover board within 2 weeks! I immediately emailed explaining that this wasn’t acceptable as I had purchased it because of the next day delivery. They emailed me back saying they were upgrading the cart and it would come with the board. Neither item arrived the next day. I emailed at the end of the day on 29th August asking where the items were, I never receive a response. The items finally arrived on 2nd September much later than advertised. My son was very excited to open his new present. My husband followed set up guidance and my son tested the item in our driveway. After a short while the hover board stopped working completely on one side. My son was very upset. I contacted segbo by email the very same day of delivery to inform them. At this point I was willing to accept a replacement because that is what my son wanted. To cut a very long story short I was initially ignored, then told I had to take a video of the fault and send it to them to access. I heard nothing . I contacted them again and they informed me they were emailing a dpd label to return with instructions on how to return which included sending photos and a video on how we packaged the item. We never receive the label or instruction email, I had to contact them again. They then email the label and I find I have to travel 3 miles to drop the hover board off! I receive an email from dpd on 25th sept saying my item was handed over to segbo. I wait for one week before I contact segbo again to find out when I was receiving a refund. I was informed they were assessing it to see if it warrants being fixed or not. I said I wanted a refund. I then got an email saying I need to wait 14 days for assessment, I wait nearly 3 weeks with no word. I emailed and receive no reply. I formally ask for a refund with no reply using the format on citezens advice . I manage to then get hold of “customer support” on the phone and attempt to plead my case and explain that they have made this extremely difficult for me to obtain a refund and that I was seriously concerned because I had since looked at there Facebook page and noted scathing reviews from customers in the exact situation as me. He explains to me that those people were disgruntled because they were angry they never received a refund because there item was scratched when it came back which means it could not be resold. I couldn’t believe my ears. The items are faulty and not fit for purpose. Weather of not here is a scratch on the item bares no relevance, plus the scratches on the reviews actually came from the cart attachment! This has nothing to do with my order as he claimed to have no details on my “assessment “ by assured me that I would receive an email within 24 hours. I informed them by email and on the phone of my sons health issues and thatbheybhad made this so very difficult for me at already stressful time. That was 7 days ago. I have emailed them them almost everyday since then to have finally received a reply today saying they will give me a partial refund because the board has a scratch on it! How we can scratch an item within 30 minutes of open it is beyond me and the fact that this item is not fit for purpose means nothing to them. They have informed me that the free cart that came with the purchase of the board needs to be returned before they will issue me a partial refund. The whole situation is ludicrous. I have no faith that I will receive any kind of refund if I send back the cart. Segbo have clearly been getting away with this for a long time. Everyone needs to stay away from these con artists. My son had lost all of his birthday money which he really doesn’t deserve. I really was devastated for my son last week with Christmas coming up and not being able to afford to simple go and buy another one. You can imagine as a parent you just want to see your children happy. I have even more reason to keep my son happy. My son has been battling a brain tumour since the age of 18 months old. In December, just before Christmas we were told it is likely the time has come to remove he tumour which obviously can have serious affects. As a family we vowed to give him the best year of his life and make lots of memories. It broke my heart to tell him was wasn’t able to get he hover board back. Since then last week my sister surprised my son and I with a new board from a reputable company to try and rectify the situation. While this an absolutely selfless act I am now wracked with guilt and want to be able to give my sister the money back. Can anyone advise me on how much further I can take this and by sharing far and wide. Please make this go as far as possible. Thank you for taking the time to read 😢”

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Posted 4 years ago

“We bought the terrain version, and it's great for of any age from 4 up to 99, my two boys truly enjoy it any time they use it.”

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Posted 1 year ago

“I'd give no stars. Told its been dispatched on four separate occasions, not arrived. Told my money will be refunded. Not happened. Liars and thieves.”

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Posted 1 year ago

SEGBO is rated 4.1 based on 479 reviews