Do not buy off this company . Had a Segway for Christmas . When she went to use it it wouldn’t work properly . I had to pay 20 pounds to send it back . They said they fixed it . When we received it it was still broken . Then when I sent it back again they said it was water damaged but it hadn’t even been rode on as it was broke so it was stored in box in car until I sent back . They ever eventually said they would fix it . We are now in April , nearly six months down the line and we received it back few days ago. To our shock we opened the box and it was in pieces . Bits missing etc. No way damage could of been done in transit . Been trying to contact since through email and have had no reply . I told them months ago I needed this fixed as my child is autistic and Doesn’t understand why they can’t use there Segway and it keeps arriving and being taken away again . This has caused so much distress to my kids with their special needs . I m 300 pounds down and they haven’t been able to have one days use . Really has caused me so much stress .